Cutting Edge Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything seems to work and the car look better than before the accident.

Customer Service - 5.0/5.0 -

Good communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick and easy and appears to be quality work

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have been so impressed with Cutting Edge Collision, I have told all I know.

Repair Quality - 5.0/5.0 -

Cutting Edge collision did an absolutely amazing job. My car returned like brand new. The entire staff was friendly and communicative. You are in excellent hands with Cutting Edge!!!

Customer Service - 5.0/5.0 -

All of the personnel were friendly and supportive. Great team.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

When I dropped off the car, I said there was XY and Z wrong with it. I get it back and there's still XY and Z wrong with it. You say there's no way I'm telling you. Yes, there is a way you tell me. You didn't even look at a certain part. But then you tell the insurance company you frame the out even though you didn't. Yes, the lies that I was told about what you did. And didn't do, it's crazy, not a professional at all. If I said my car was going straight before the wreck, you say, oh, it doesn't matter. I was the one that was hit from behind. You said there's no way my hat could be broken or whatever, and then why did you take a grinder to hide the fact that you didn't do the work? It's not okay to take a grinder to the metal.That shouldn't be grounded down.The whole process was a fight with you.All there should be no reason why you should deny anything. I ask for I didn't ask for a new front-end. I didn't ask for anything that was out of the norm. My hatchback was bent and you're a solution it was not even to document it down or put a work order in just to grind it down. That's not okay. I told you my taillight was in perfect working order. And you all say, oh, it couldn't happen. Yes, it could have. It did happen.I just felt like it was a fight through the whole process of what we had to get done

Customer Service - 0.5/5.0 -

I never got a phone call. I just got text, never got an update on what you all were doing with my car. And y'all are eating, we do the right thing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Hacen muy buenos y limpios los trabajos

Repair Quality - 5.0/5.0 -

Muy buen trabajo en mi gmc muy contento

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

El personal fue muy amable, lado derecho del tail gate quedó un poco descuadrado con el right fender y después de recoger el vehículo en la noche traté de poner gasolina y el tubo del tanque no estaba en su lugar estaba por dentro del fender no pude poner gasolina ahí mismo tuve que hacer el trabajo yo mismo para poder poner gasolina,me tocó ni modo pero he tenido muy buenos comentarios de las personas que conocen el lugar GRACIAS.

Customer Service - 5.0/5.0 -

Muy amables

Likely to Recommend - 5.0/5.0 -

Would like to also know where they washed my truck that was done well also

Repair Quality - 5.0/5.0 -

Great communication about work being done and had my truck back in no time

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with your service. Thank you.

Customer Service - 5.0/5.0 -

Kept me updated on the progress.

Likely to Recommend - 0.5/5.0 -

I grew up in Tucson and have tons of connection in Tucson. I have had dealings with multiple different mechanic shops through family, friends, and my own vehicles. I’d tell people to go anywhere but Cutting Edge Collision.

Repair Quality - 0.5/5.0 -

I stated from our first conversation that I was most concerned about the tire pressure system. The mechanic told insurance that he did not think it was related to the car incident. I still disagree with him since that was when it went out. He told me that insurance would not pay for it through text and I called him during my lunch specifically to say that I wanted it done even if insurance was not paying for it. I came to pick it up and instead of one tire reading blank all the tire pressures were reading blank. I went back into the office, before I left the parking lot, and said that the tire pressure which was the thing I wanted fixed was reading blank. The same Secretary brought out the mechanic and again I went over that I really only cared about the tire pressure system. He told me that it just needed to be driven to reset. I drove for over a week. Looking up every thing it could possibly need. Stop and go driving. Check I didn’t that. Up hill driving check. Distance driving/out to vail and back twice check. On the freeway driving check. Finally, I went to discount tire and they told me I had done everything and it should have rest. It was because the back tire sensor was dead and the other back sensor was very close. I had them check twice. I was lied to. I went back and the same Secretary brought out the same Mechanic and he said he had it all documented. I never told him I wanted it. Then he said oh if I got it wrong no one is perfect. I told him 3 times very clearly: at first inspection, over a phone call, and when I came to pick it up. You can ask. The Secretary I came back in when I was picking it up and told her it was reading blank. Then he lied to me and told me it would reset. Why would a system that does not have a part working magically reset. Plus I’d spent hours and money trying to reset the dang thing. Researching and calling mechanics I know. It was so embarrassing at the tire shop to find out I was lied to. I was willing to pay what was needed for what I wanted. Instead I left with a less safe vehicle, more sensor were not working when I left then when I came in, and the horrible feeling of knowing I was not cared about. It was just doing what the insurance company wanted that mattered. Honestly cried. My Grandpa owned Tire up 12th. It’s still there. He’d tell people to check the tire pressure because vehicles carry the most Precious cargo - them and the people they care about. Do it right he’d say, when I’d help him, peoples lives depend on it.

Customer Service - 0.5/5.0 -

Same as the comment before. They were polite, but did not communicate truth or record it. There actions made it clear they only cared about what the insurance company said.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Excelente work

Customer Service - 5.0/5.0 -

They did a very good Job in a short time 👍🏽

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with service and customer Svc.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went so smooth. Highly recommend this company.

Customer Service - 5.0/5.0 -

Front desk customer service was excellent.