Caliber - Tucson - E Tennesee St

4.8 (2,942reviews)
96%
3761 E Tennessee St,  Tucson,  AZ  85714

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,942)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team received high marks for proactive communication, including daily or frequent text updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule, sometimes by a week or more. The friendly, professional, and caring staff created a stress-free experience, and thoughtful extras like vehicle cleaning and interior detailing were frequently appreciated. Some customers noted minor concerns around incomplete repairs or post-repair issues, and a few mentioned communication gaps toward the end of the process, reflecting areas customers feel could be refined.
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"Excellent service, excellent interface with the customer, right on time."
"I am very pleased with the friendliness, professionalism and bodywork done at Caliber Collision. They worked on my 2022 Toyota Camry to ..." Read more
"... with was kind, professional, and genuinely helpful. The repairs were done beautifully, and the whole experience exceeded my expectations. Thank you for ..." Read more
"The work was completed in a timely manner. The repairs looked as good as new, and the vehicle was returned washed! The staff is congenial and helpful."
"Work completed a week earlier than promised"
"... providing me updates on the progress on my car repair. My repair was completed a week ahead of schedule. I was delighted with how wonderful my car looked ..." Read more
"Job was completed about 10 days earlier, the work looks flawless. I was informed every step along the way."
"... was AMAZING. Kept me updated on progress and even got my car done 2 days earlier than predicted! I will recommend to anyone needing body work or a ..." Read more
"My car was completed much faster than expected and the text updates I was receiving were so appreciated. They helped ..." Read more
"... stays in touch throughout the whole repair, they consistently send messages to inform you of their progress on the repair. That way you know exactly what is ..." Read more
"Communication and timeliness were outstanding. Best car repair experience we have ever had. Coordination ..." Read more
"They had great communication and kept me up to date with all the information."
"Great service and communication! Top notch!"
"... got the job done perfectlyin a timely manner. They kept me informed almost every day which I liked, and the customer service was top-tier." Read more

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Returned Clean

My Experience

Christine was very helpful and worked with me to make sure the job was done to my preferences. I am very pleased.

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Returned Clean

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Texts were timely and accurate. They are a great way to keep a customer updated

Returned Clean

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Fast and competent. It did take a couple days to start repair despite having an appointment.

Customer Service

Dropped it off with a very nice guy who was new. Couldn’t answer some of my questions.

Returned Clean

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A day after getting my vehicle out of the fender garish fell off. Now back to waiting game and getting parts in to get installed. As of right now still no updates from the shop.

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Returned Clean

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This is our second time using Caliber great company

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Returned Clean

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My Experience

The truck looks tremendous! Every single one of you are great guys and hard workers!

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Returned Clean

My Experience

I had a great time doing business with you the way you treated me !! Thank you.

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Returned Clean

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The quality of the repair was very disappointing. The bumper is not properly aligned, and the headlights were also not aligned correctly. The replacement headlights do not appear to be the original Toyota manufacturer parts and look/perform noticeably cheaper than the original equipment, especially at night. The paint work was also poorly done. There are areas that were not painted correctly, leaving visible white marks and unfinished-looking spots. Additionally, there were multiple oil/grease stains throughout the interior of the vehicle that were not there prior to the repair. It appears the vehicle was handled without sufficient care or protection while the work was being completed. Overall, the repairs appear rushed and unfinished. For the amount of work done to the vehicle, I expected much better attention to detail and quality.

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Returned Clean

My Experience

My Experience

Car was returned to me with extremely low air in all 4 tires. This means that it was driven from the opposite side of town with low air in the tires:(

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Very good work! Iam very happy!😊

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Returned Clean

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I was treated in a nice professional business like manner. The work was as expected amd detailing my car was appreciated.

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Returned Clean

My Experience

Staff was very professional, very courteous. Christina kept me informed on the progress of my car.\n And I want to thank you all

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I just hope I don't have to

Repair Quality

My car came out great outstanding.Thank you very much

Customer Service

Outstanding

Returned Clean

My Experience

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Repair Quality

Great job looks like it never was in accident

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