Caliber - Tucson - Research

4.8 (6,731reviews)
96%
8120 E. Research Center,  Tucson,  AZ  85710
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In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,731)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless repair processes, and excellent communication throughout. Many highlighted flawless repairs, with vehicles returned looking brand new or better than before. Frequent text and phone updates were widely appreciated, keeping customers informed at every stage. Repairs were often completed ahead of schedule, exceeding expectations. Staff were described as friendly, professional, knowledgeable, and genuinely caring. A few customers noted areas for improvement directly from their feedback, including occasional delays, incomplete repairs at pickup, cleanliness inconsistencies, and difficulty reaching staff by phone or text. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... process. The Caliber location at Research Ct did an absolutely exemplary job and providing plentiful and prompt repair updates and had the vehicle looking better than before the ..." Read more
"... skills and keeping me up to speed on repair progress. The workmanship is truly outstanding. And every interaction I have had with them has been very positive. They ..." Read more
"... it was the same car that got into the accident. It my car literally looked like the first day. I drove it off the car lot. Not only did they wash my car they detailed it too. ..." Read more
"You did a great job. AND did it completely within the time frame proposed. I could not be more pleased with the way my 11 year ..." Read more
"Ten days early!"
"It was repaired sooner than expected and looks great!"
"The only comment I have is that for a scrape on one door and replacing the side view mirror it took more than 3 wks."
"The work is beautiful! My car is perfect! It was delayed 3 different times for one reason or another, so I spent 3 days canceling engagements and waiting ..." Read more
"This is my 3rd time using Caliber. Im so impressed with their communication skills and keeping me up to speed on repair progress. The workmanship is truly outstanding. ..." Read more
"Start to finish was super fast and easy. regular and on-going communications kept me updated on every step of the process."
"Everyone has been helpful and communicative about the process and status. I appreciate all of it under such a stressful situation."
"Great service in person. My emailed and text questions were never responded to."
"... received no notification that it was done from you. I only knew because Enterprise informed me." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone that helped me at Caliber was great! My Pathfinder was returned to me looking and running like no accident had ever happened. They even got it done way ahead of schedule. Thank you Caliber

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amber is an exceptional employee. She is very pleasant to talk to very knowledgeable and is definitely for the customer. She is an absolute gem.

Likely to Recommend

Repair Quality

I have to say that your staff at the Research Loop location are a bunch of great people! Ashley was my appointed rep and I couldn't be more satisfied with the level of service! Also, kudos to Melinda! She was on top of the details including my rental car assignment. Thank you again to you All for making my experience a great one! Tony Ramirez

Customer Service

Please see prior positive comments on the previous page. I summed up my experience in that one prior comment box

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Initial indications are that repairs were carried out satisfactorily after some delay in receiving appropriate replacement parts. Advisor Amber kept me apprised of the circumstances and I was pleased with her performance.

Likely to Recommend

Repair Quality

Early indications are that repair quality was excellent.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is the second time that I have come to Caliber Collision and have been very satisfied. They really keep you updated on the progress of your vehicle and are very nice and personable. They completed before the set completion date which saved me money with a rental car and I was very pleased with their work. Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My technician was amazing and on top of it all. Constantly giving me updates on where they were in the process. The work performed was beyond my expectations!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every thing came out great. I wish I could have had the whole truck done and get all tje dings and scratches fix. I want thank Amber A. also for keeping me updated and working with me on get the correct tail lights

Likely to Recommend

I have actually already recommended them to a couple people

Repair Quality

The repair looks great. I just wish I could of gotten the whole truck repainted and the all the dings and dents fixed. They did a very nice job. 100%

Customer Service

Every one was fantastic. Nice and friendly and keeped me informed. Thank you Amber.A.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From start to finish I felt like the process was smooth and I was updated often which I liked.

Customer Service

Amber was excellent in keeping my informed. I had no surprises with the vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great workmanship and communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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