O'Rielly Collision Center

4.8 (4,135reviews)

96%

(520) 571-2222

6160 E Broadway Blvd, Tucson, AZ 85711

96%

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6160 E Broadway Blvd
Tucson, AZ 85711

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About O'Rielly Collision Center

See Photos

6160 E Broadway Blvd
Tucson, AZ 85711

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

Our mission is to be the first choice in collision repair facilities for insurance companies and vehicle owners in Southern Arizona. Our goals are achieved by consistently providing superior quality repair and refinish work, on the schedule expected, and at a competitive price.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:30 pm
Tue	7:00 am - 5:30 pm
Wed	7:00 am - 5:30 pm
Thu	7:00 am - 5:30 pm
Fri	7:00 am - 5:30 pm
Sat	8:00 am - 1:00 pm

* Holiday hours may differ.

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Reviews (4,135)

Sort By:
Newest
Rating

3,393 Customers Rated

5 Stars

67.4% Complete

(2787)
4 Stars

7.8% Complete

(324)
3 Stars

2.6% Complete

(106)
2 Stars

1.6% Complete

(66)
1 Star

0.7% Complete

(28)
< 1 Star

2% Complete

(82)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff members going above and beyond to keep clients informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles looking like new upon completion. Communication stands out as a major strength, with regular updates via calls, texts, and emails keeping customers well-informed. Timeliness is generally strong, with many repairs completed ahead of schedule, though some delays occurred due to parts availability. The collision center's professional, friendly approach and attention to detail consistently exceed customer expectations.

Select to learn more

Service Quality
Timeliness
Communication

"Quality of the repair is excellent. They also cleaned my vehicle prior to pick up. Time ..." Read more

"They completed the repair efficiently and correctly. Everyone was courteous and tried to be helpful."

"Great service. Fast. Quality work."

"Very good communication with me. Update with what was going on. Good work on the vehicle."

"Couldnt have been more satisfied. The repair work was excellent. The collision staff were all great!"

"Dropped off on Wed and ready Thursday afternoon!"

"I was told 2-3 weeks, and I was very impressed with a week turn around"

"The repairs were completed a week earlier than expected."

"2 days early 👍"

"Repairs were done ahead of schedule."

"Excellent communication and super quick turnaround."

"I can't tell you what a pleasure it was to be taken care of and consistently informed of what was being done. Excellent service 👏. That ..." Read more

"Excellent, timely service. Was constantly kept informed."

"Text messages were sent at regular intervals"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Quality of the repair is excellent. They also cleaned my vehicle prior to pick up. Time ..." Read more

"They completed the repair efficiently and correctly. Everyone was courteous and tried to be helpful."

"Great service. Fast. Quality work."

"Very good communication with me. Update with what was going on. Good work on the vehicle."

"Couldnt have been more satisfied. The repair work was excellent. The collision staff were all great!"

"Dropped off on Wed and ready Thursday afternoon!"

"I was told 2-3 weeks, and I was very impressed with a week turn around"

"The repairs were completed a week earlier than expected."

"2 days early 👍"

"Repairs were done ahead of schedule."

"Excellent communication and super quick turnaround."

"I can't tell you what a pleasure it was to be taken care of and consistently informed of what was being done. Excellent service 👏. That ..." Read more

"Excellent, timely service. Was constantly kept informed."

"Text messages were sent at regular intervals"

Dane (Land Rover owner) reviewed 7/31/26

Michella (Toyota owner) reviewed 7/30/26

Paul was professional and had my vehicle in and soon. Thank you!

I can’t believe that the work was so shoddy. My bumper is coming off and I don’t know why. I went through a car wash maybe a bug hit it I don’t know. Not happy.

My vehicle‘s bumper is falling off. The clearcoat is coming off probably a rock hit it. I’m very dissatisfied. O’Reilly is not taking responsibility for their shabby work. I have contacted progressive the insurance company that paid for it. I also contacted my auto insurance to let them know that the work was not done correctly. Michella Howell

On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the customer service you received from O'Rielly Collision?

Irene (Chevrolet owner) reviewed 7/27/26

Paul was friendly, informative and professional in handling my vehicle. I received updates on my car and was so pleased it was repaired so quickly. Thank You Paul!

Alfredo (Nissan owner) reviewed 7/27/26

Xaviea (Nissan owner) reviewed 7/27/26

Ashley was great and talked me through the whole process, thank you!

Valdemar (Chevrolet owner) reviewed 7/27/26

I thought that my vehicle was going to be done on time.

They haven’t finished my car parts are in back order until September 8-9.

Adot 14Bb66 (Dodge owner) reviewed 7/27/26

Great job!

Carlos (Volkswagen owner) reviewed 7/24/26

Mike (Chevrolet owner) reviewed 7/24/26

The people who worked on our vehicle did an awesome job. Richardo always kept us in the loop ( for a better way of expressing ) communication. Thank you!

Jan (Kia owner) reviewed 7/24/26

Donna (Toyota owner) reviewed 7/23/26

The work done on my car makes it look brand new and the people I had contact with at O’Reilly were very very nice. I am very grateful for the great work they did.

I was very pleased with the results. It basically looks like a new car. I worked with Paul and I thought he was very nice and he updated me every other day. I would recommend O’Rielly to anybody.

Joanne (Chevrolet owner) reviewed 7/23/26

Ricardo was wonderful. He handled the long job great. Everything was done and perfect. I’m so happy to have my car back. Thank you Ricardo.

I filled this out 3 times already.

Eduardo (Honda owner) reviewed 7/23/26

Well done! Communication was great. Car was fixed. Friendly people.

Evelyn (Chevrolet owner) reviewed 7/23/26

Martin (Land Rover owner) reviewed 7/23/26

Andrea (Toyota owner) reviewed 7/23/26

Paul was super nice and made me feel at ease leaving my car

Ruben (BMW owner) reviewed 7/21/26

Maria (Toyota owner) reviewed 7/18/26

I want to commend Ashley for her professionalism and courtesy in responding to my inquiries. Truly appreciate O’Reilly’s service in making my car look like new again.

I would definitely recommend O’Reilly Collision Service

The parts repaired are excellent.

Ashley, the service representative, has been very helpful and courteous throughout.

Penny (Chevrolet owner) reviewed 7/18/26

Paul was very professional and delivered the car when promised in a timely manner.

Michael (Toyota owner) reviewed 7/17/26

Between O’Rielly, Enterprise and StateFarm everything went extremely smooth and easy, cheers to all involved!

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

O'Rielly Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

About O'Rielly Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,135)

3,393 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0 -

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0 -

Repair Quality - 1.5/5.0 -

Customer Service - 1.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0