Caliber - Tucson - Oracle Rd

4.8 (264reviews)
97%
3959 N. Oracle Rd,  Tucson,  AZ  85705
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (264)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting repairs that make vehicles look brand new and exceed expectations. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and proactive status reports throughout the repair process. The team demonstrates outstanding professionalism and friendliness, creating positive experiences even during stressful situations. Timeliness is another key advantage, with numerous customers reporting repairs completed days or weeks ahead of schedule. Additional touches like vehicle cleaning, detailing, and rental car coordination further enhance customer satisfaction. While some customers experienced communication gaps or minor follow-up issues, the overwhelming majority express high satisfaction and strong willingness to recommend the service to others.
AI-Generated from reviews written in the last 12 months
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"Id give you guys a 10+ if I could. One of the best customer vendor experiences Ive had"
"My truck looks like it just rolled out of the dealership, the quality of work is solid."
"We could not expect any better workmanship or service."
"The repairs I've had done here place has been of the best quality and care I've ever experienced"
"The repairs look amazing you cant even tell there was any damage!"
"My car was ready 5 days early."
"One week earlier than promised."
"It was done two weeks early"
"It was ready wayy before it was supposed to be."
"10 days before😊"
"Excellent service. The follow up and communicating updates was phenomenal! I would rate the entire process 5 stars."
"Great communication at intake, throughout the repairs and completion."
"Text updates were sent daily and kept me informed through the whole process"
"We appreciated. They continuous open dialogue with the repair of our vehicle just as I had a question, the phone would ..." Read more
"The office and rep were extremely nice but there was absolutely no follow up even when requested multiple times. I was told on two occasions that ..." Read more

My Experience

We had such great experience with Colby and the rest of the staff. Will highly recommended Calibar to anyone.

My Experience

It took quite some time, but im honestly not upset about it because you guys took real good care of me regarding the repair process. I understand my insurance wanted to use low quality and used junk parts, and you guys refused to do so. I was told only new, OEM parts were used and that is invaluable to me so thank you. Not even mad ab waiting, as long as the repair was quality, which it seems and sounds like it was. Very happy with my experience. Car looks amazing too lol the detailing was fantastic, would absolutely come back to you guys if your services are ever needed by me again!

Likely to Recommend

Would definitely recommend you guys and will go to you again if your services are needed

Repair Quality

The car looks great but there are some small gaps or edges of the bumper sticking out, and the door has a piece of rubber sticking out behind the door panel, other than that, it was quality

Customer Service

Customer service was excellent, I do wish I got a phone call with updates regarding my repair especially since I waited about a month for the repairs to get finished, but I was taken good care of throughout the process, and so was my car. You guys did right by me

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I went in with anxiety of dropping my car off, not because it was Caliber Collision, but because I've had friends take cars to repair shops and tell me stories on how it took them over weeks, if not months, being without their cars. But from my insurance company claim process, they made everything easy! Especially Caliber Collision. Colby was the person responsible for overseeing my repair and was always communicating effectively and keeping me up to date on every step of the way. I really appreciate everything he did for me. When it finally came time to picking up my car. We did a walk-through, and the car was in perfect condition. Colby went above and beyond with cleaning up my headlights on my car because they were getting the yellowish film they get over the years caused by the calcium buildup from the water when I clean my car. Thank you, Caliber Collision, and especially Colby!

My Experience

I am very grateful to the professionalism that was shown to me. The Maverick looks GREAT! Thank You again! Hal DeGreen

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

I really appreciated the timely updates on the repair process. Even though I was getting the text messages, the phone calls were greatly appreciated as they provided more detail and allowed me to ask any questions. Colby was terrific as well!

My Experience

Anthony was very helpful , and patient he gives me updates during my car was getting fix he is very thorough with all the information I need. I am very sure that he help a lot of people and his very enthusiastic.

My Experience

Staff went above and beyond to help me with my car.

My Experience

Everyone was very helpful and knowledgeable and kind. The process was explained to me and everyone made me feel at ease. Thank you all so very much!

My Experience

Overall Caliber staff provided good service and kept updated with car collision work.

Likely to Recommend

Will let friend to know about Caliber Collision.

Repair Quality

Satisfied with the collision repair work.

Customer Service

Staff provided good info on collision repair work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Colby was amazing! He kept me updated the entire time my car was being worked on and even offered to stay late to work with my work schedule. After I got my car back there was another issue that popped up and Colby and the team got everything fixed within a few hours and drove my car back to me. Colby deserves a raise!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely recommend Caliber Collision to friends and family and to my clients

Repair Quality

Excellent

Customer Service

Excellent service!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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