Dale's Collision Repair

4.9 (3,518reviews)
99%
1401 W 40 Highway,  Blue Springs,  MO  64015
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A 24,500 SQ. FT. STATE OF THE ART AUTO COLLISION REPAIR SHOP, PRIVATELY OWNED AND OPERATED BY DALE SINCE 1987. WHEN YOU WANT YOUR VEHICLE RETURNED TO PRE-ACCIDENT CONDITION DALE'S COLLISION REPAIR WILL DO IT RIGHT.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,518)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new or like they just came off the factory floor. The repair work is frequently described as flawless, with perfect paint matching that makes damage undetectable. Customer service receives high marks for being friendly, courteous, and professional throughout the process. Many customers highlight the proactive communication via text and email updates that kept them informed at every stage. Timeliness is another strong point, with numerous customers pleasantly surprised by early completions. The complimentary interior and exterior cleaning of vehicles is a recurring delight mentioned by many. A few customers noted areas for improvement, including occasional delays beyond the estimated timeline, isolated instances of missed repair items, and some confusion around automated text notifications. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The body repair and the paint looks like it never happened! My truck looks like it did the day it came off the factory floor! In addition, ..." Read more
"... I've been bringing my cars to you for over 30 years. The paint ALWAYS matches and it's impossible to find where the repair ends and the original body begins!!" Read more
"... at Dale's Collision did the best job ever!!! They went above and beyond with the repair and paint, my car looks brand new especially since I believe they detailed ..." Read more
"Fantastic customer service,communication was great. The body repair and work was top notch!"
"Excellent work and perfect paint match."
"... to perfection before returning it to me as well!! They even finished in less time than anticipated, if the scale went to 20 I would give them a 20! They ..." Read more
"... service. I felt like I got into a brand new car!! Service completed way ahead of schedule. Make sure to tell clients not to fill there rental ..." Read more
"Pleasantly surprised by the early completion of the repair."
"Timeliness of repairs"
"The work was done on time didnt have any problems so far, but I am satisfied with the work and the efficiency ..." Read more
"Dales did a great job in a fast time. I got a text every am by 9 to tell me the progression. Thank you Dales for another great experience!!!"
"... with my car. It looks like it never got sideswiped! I also appreciated the frequent progress updates I received. Thank you so much to everyone involved for your ..." Read more
"Staff was courteous, kind, and helpful. Communication via texts and phone calls was excellent. My vehicle looks great!"
"Great experience working with Dales staff. Very good communication with exceptional final product. I highly recommend anyone needing auto body service ..." Read more
"We got a text it was ready, took off work to go pick up the car and they said it was automated and they would call us. Get rid of the ..." Read more

My Experience

Every time I have had a vehicle in your shop. They have always done an excellent job

My Experience

Likely to Recommend

Repair Quality

Dale's was hassle free. They handled everything with the other party's insurance and did a wonderful job fixing our vehicle. Constant text updates were nice. If I were going to suggest something it would be picture updates with the work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dales did a great job on my car. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was extremely pleased with the repairs by Dale’s. Enjoyed the daily update on the progress of my car repair. Car returned clean.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dales kept in constant touch with me by text with updates on my car repair. I really appreciated that. They returned my car in spotless condition inside and out. I will use Dales again if the need ever arises, and will recommend them to others.

Likely to Recommend

Repair Quality

Excellent work. Finished on time. Went above and beyond and even cleaned cleaned out the interior. Thank you.

Customer Service

Kept in communication to let me know when to expect the repairs to be completed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very professional and personable. Excellent job on the repair and paint job. Reasonable price as well.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job done on the repair. Its as if the accident never happened. Great panel lines and the color matching is perfect. I would recommend dales to anyone who needs repair work.

Customer Service

Great customer service and explained everthing out for easy to understand

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Not real impressed with quality of work. Truck wasn’t cleaned when picked up. Still had polishing compound or something on hood. & small bubble in paint on bumper cover under driver side headlight.

My Experience

Our car looks wonderful. It was repaired very quickly, and even washed and shiny for us at pick up. The text message updates were also very helpful. Thank you so much!!

Likely to Recommend

Repair Quality

Above a 10!

Customer Service

They went above and beyond. Communication was superb and the car was not only washed but door wells cleaned and polish added. Great job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I did work with you when I was the Fleet Manager at Jackson County, did good work then and still do today

Likely to Recommend

Repair Quality

Do I knowledge the truck was repaired properly? Interior and exterior was very clean when I picked it up the time delay and getting it fixed was due partially by the insurance company not getting authority to order the parts and then waiting for the parts.

Customer Service

Should’ve been informed that the alignment was not checked due to the insurance, not covering that so I will have a check myself as a steering wheel is not dead as it always was.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

100 %

Repair Quality

I have used Dale's three times now, and their service and workmanship is exceptional.

Customer Service

They were exceptional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Dales is good at what they do!

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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