Dale's Custom Auto, Inc.

4.8 (655reviews)
98%
108 East Avenue,  Hackettstown,  NJ  07840

In operation 43 years.

Here at Dale’s Custom Auto, Inc., we are ready to get your vehicle on the road! And to do just that, we provide complimentary repair estimates for our customers at our state-of-the-art collision repair facility. We serve as a Direct Repair Program (DRP) for notable insurance companies in effort to service your insurance claim. As a paint specialist and PPG award winner, it is necessary to paint match your vehicle. Our certified staff is committed to your making your experience as pleasant as possible. Please do not hesitate to reach out for your repair estimate. Owned and operated since 1983, we look forward to addressing any questions that you may have in regard to any damage to your vehicle and how we can be of service! We have a full time estimator on staff from 08:00 am – 05:00 pm Mondays-Fridays. Saturdays 08:00 am - 12:00 pm by appointment only. Are you in need of assistance with your vehicle? Contact our staff at Dale's in Hackettstown to assist you today at 908-850-4225.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (655)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff is widely described as friendly, professional, and courteous. Timeliness is a strong point, with numerous customers highlighting that repairs were completed ahead of schedule. Long-term loyalty is evident, with many customers returning repeatedly and actively recommending the shop. A few customers noted improvement areas directly from their experience: clearer upfront communication about payment surcharges, more proactive status updates, and realistic completion date estimates.
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"Phenomenal job! The car looks as new as it possibly could be!"
"This was a fantastic experience. Everyone was very professional and provided updates accordingly. They even got my ..." Read more
"Dales shop has always done very high quality work never cutting corners taking the time to do the job properly."
"My car was fixed promptly and perfectly. Over the years I've used Dale's many times and have always been very satisfied with ..." Read more
"They are true professionals. They took care of all but the initial contact with the other insurance company and kept ..." Read more
"very pleased actually a few days before promised"
"Great work and done on time"
"Excellent work, done on time and accurate estimate. All interactions should be so smooth. Wish I had ..." Read more

Likely to Recommend

Repair Quality

Dale's did an excellent repair on my Volkswagon. While friendly and caring, their service is professional and thorough. I appreciated their communications and status updates.

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This was our second time using them, completely satisfied both times

Repair Quality

Paint less dent repair turned out great and took no time at all. Great to work with them.

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Great work and done on time

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Highly recommended

Repair Quality

Excellent repair work

Customer Service

Professional and friendly

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Repair Quality

Dale and the guys were very accommodating.

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I always recommend Dale's to anyone looking for a vehicle repaired.

Repair Quality

Excellent, as always!

Customer Service

Everyone is always smiling. :-)

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Very satisfied

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Repair Quality

Excellent work, done on time and accurate estimate. All interactions should be so smooth. Wish I had known in advance that use of a debit card also incurs a 3% surcharge as it resulted in a another trip to the bank but it all worked out. Please make this known up front. Thanks

Customer Service

The debit card payment issue was the only hiccup.

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Repair Quality

The repair was done perfectly

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My Experience

You guys are great, thank you so much

My Experience

Thank you for another repair well done. The staff is wonderful. I always recommend Dales to everyone I know!

Likely to Recommend

Repair Quality

Dale has done work on all 3 of my vehicles. They all came out flawless.

Customer Service

Returned Clean