Dale's Custom Auto, Inc.

4.8 (671reviews)

98%

(908) 850-4225

108 East Avenue, Hackettstown, NJ 07840

98%

See Photos

108 East Avenue
Hackettstown, NJ 07840

Get Directions Website Email

About Dale's Custom Auto, Inc.

See Photos

108 East Avenue
Hackettstown, NJ 07840

Get Directions Website Email

In operation 43 years.

Here at Dale’s Custom Auto, Inc., we are ready to get your vehicle on the road! And to do just that, we provide complimentary repair estimates for our customers at our state-of-the-art collision repair facility. We serve as a Direct Repair Program (DRP) for notable insurance companies in effort to service your insurance claim. As a paint specialist and PPG award winner, it is necessary to paint match your vehicle. Our certified staff is committed to your making your experience as pleasant as possible. Please do not hesitate to reach out for your repair estimate. Owned and operated since 1983, we look forward to addressing any questions that you may have in regard to any damage to your vehicle and how we can be of service! We have a full time estimator on staff from 08:00 am – 05:00 pm Mondays-Fridays. Saturdays 08:00 am - 12:00 pm by appointment only. Are you in need of assistance with your vehicle? Contact our staff at Dale's in Hackettstown to assist you today at 908-850-4225.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

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Website

Reviews (671)

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Newest
Rating

655 Customers Rated

5 Stars

92.1% Complete

(618)
4 Stars

4.2% Complete

(28)
3 Stars

0.6% Complete

(4)
2 Stars

0.6% Complete

(4)
1 Star

0% Complete

(0)
< 1 Star

0.1% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff is widely described as friendly, professional, and courteous, creating a welcoming experience even in stressful situations. Timeliness is a strong highlight, with numerous customers pleasantly surprised that repairs were completed ahead of schedule. Communication throughout the repair process is generally appreciated, with customers valuing proactive status updates. A few customers noted areas for improvement directly from their experience: some mentioned unrealistic completion dates and inconsistent proactive communication, one flagged an undisclosed debit card surcharge, and a couple reported minor finishing oversights. Overall, the shop enjoys strong loyalty, with many customers returning repeatedly and enthusiastically recommending it to others.

Select to learn more

Service Quality
Timeliness

"This was a fantastic experience. Everyone was very professional and provided updates accordingly. They even got my car finished quicker than estimated. ..." Read more

"Phenomenal job! The car looks as new as it possibly could be!"

"... repair on my Volkswagon. While friendly and caring, their service is professional and thorough. I appreciated their communications and status updates." Read more

"... Over the years I've used Dale's many times and have always been very satisfied with the quality of their workmanship." Read more

"Excellent work, done on time and accurate estimate. All interactions should be so smooth. Wish I had ..." Read more

"Actually done much sooner than we expected"

"... very professional and provided updates accordingly. They even got my car finished quicker than estimated. Great bunch of people to work with. Ill always go ..." Read more

"very pleased actually a few days before promised"

"... with an efficient, kind, and courteous manner. They nailed the timing, even getting done earlier than anticipated, and did a great job. I always recommend them with ..." Read more

"Parts issue"

Service Quality
Timeliness

Service Quality
Timeliness

"This was a fantastic experience. Everyone was very professional and provided updates accordingly. They even got my car finished quicker than estimated. ..." Read more

"Phenomenal job! The car looks as new as it possibly could be!"

"... repair on my Volkswagon. While friendly and caring, their service is professional and thorough. I appreciated their communications and status updates." Read more

"... Over the years I've used Dale's many times and have always been very satisfied with the quality of their workmanship." Read more

"Excellent work, done on time and accurate estimate. All interactions should be so smooth. Wish I had ..." Read more

"Actually done much sooner than we expected"

"... very professional and provided updates accordingly. They even got my car finished quicker than estimated. Great bunch of people to work with. Ill always go ..." Read more

"very pleased actually a few days before promised"

"... with an efficient, kind, and courteous manner. They nailed the timing, even getting done earlier than anticipated, and did a great job. I always recommend them with ..." Read more

"Parts issue"

Laura (Subaru owner) reviewed 10/12/26

The work on our Suburu was excellent 10+ combined with 10+ communications makes it easy choice for the future and to recommend to friends and family

The quality of work was exceptional. It's clear they pay incredible attention to detail and truly care about the vehicles they work on.

John was amazing, keeping us informed all along the way and helping navigate the insurance company

Sig (Honda owner) reviewed 10/9/26

Louise (Toyota owner) reviewed 10/6/26

Car perfectly repaired in a very timely manner. Insurance dealt with by Dales was great!

Very responsive.

Jeffrey (Honda owner) reviewed 10/1/26

Dan (Triumph owner) reviewed 10/1/26

Nice body work

Good communication

Sam (Honda owner) reviewed 9/28/26

Great work and kept me informed throughout the process.

Jay (Honda owner) reviewed 9/26/26

awesome place the best on the east coast

Janice (Chevrolet owner) reviewed 9/24/26

Dale does excellent work and returns the car l looking like it came right out of the car dealer's showroom.

Peter (Hyundai owner) reviewed 9/21/26

All good

Joe (Honda owner) reviewed 9/21/26

Peter (Toyota owner) reviewed 9/21/26

Excellent work!

These guys are consumate professionals.

Daniel (Honda owner) reviewed 9/21/26

Jennifer (Mazda owner) reviewed 9/18/26

Have recommended Dales many times

Dale Auto was great to work with - handle dealing with insurance company and car is looking great.

Everyone helpful in the shop.

Larry (GMC owner) reviewed 9/18/26

Tony (Honda owner) reviewed 9/17/26

Audrey (Kia owner) reviewed 9/14/26

Thanks for the great work

Kathy (Volkswagen owner) reviewed 8/24/26

Dale's did an excellent repair on my Volkswagon. While friendly and caring, their service is professional and thorough. I appreciated their communications and status updates.

Connor (Toyota owner) reviewed 7/30/26

Diane (Toyota owner) reviewed 7/16/26

Michael (BMW owner) reviewed 7/13/26

This was our second time using them, completely satisfied both times

Paint less dent repair turned out great and took no time at all. Great to work with them.

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Dale's Custom Auto, Inc.

About Dale's Custom Auto, Inc.

Reviews (671)

655 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean