Danbury Automotive Collision Center II

4.9 (1,118reviews)
96%
295 Danbury Road,  New Milford,  CT  06776

In operation 10 years.

Danbury Auto Collision Center is a 30,000 square foot state of the art Collision Repair Facility. We repair all makes and models and work with all insurance company's. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,118)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication stands out as a key strength, with frequent updates via texts, emails, and phone calls keeping customers well-informed throughout the repair process. Timeliness is generally well-regarded, with most repairs completed as promised, and any delays proactively communicated. Customers also appreciate the added touch of interior and exterior detailing upon vehicle return. A few customers noted occasional delays and wished for earlier notifications regarding vehicle readiness, as mentioned directly in their feedback. Overall, the shop delivers a smooth, stress-free experience with professional and courteous service.
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"Finished to perfection!"
"They did a fantastic job, kept us updated on the process. Very satisfied with how they restored our car to ..." Read more
"The repair work was exceptional and I was kept up to date on status."
"Great customer service. Beautiful work. They also detailed interior and exterior of my car. ..." Read more
"Communication was terrific, they kept me informed. I never had to ask."
"Great communication through email, text updates"
"... repaired and delivered my car in timely fashion with all updates and status provided on time." Read more
"... Collision did a great repair. They were helpful, communicated with me about work needed and schedule, answered any questions you had. Someone allways ..." Read more
"... this servicing. I appreciate it more than you know! The communication was key and I was not use to being so informed of the step by step process, again very ..." Read more

My Experience

I left a great review on your website so everyone can see what a great operation you are running. Starting with Rachel with complete transparency, communication and allowing me to understand the process. I forgot to mention how happy I was with the car wash and vacuum! You returned my car to me in better shape than I left it, even in the areas that were not damaged in the crash.

Likely to Recommend

Repair Quality

Didn’t align the exhaust correctly. Changed my expected due date multiple times. Would never chose this collision repair again.

Customer Service

My Experience

The whole experience from beginning to end was stress-free and easy. The coordination with the rental car was fast and seamless. The communication was excellent. Most importantly, the work on the car was great and I appreciated the extra efforts. Thanks to the team for making a not-so-great situation absolutely painless. It was a pleasure to be your client.

My Experience

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Repair Quality

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Repair Quality

Just took too long

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Will definitely recommend

Repair Quality

Job done well. My to go collision shop

Customer Service

Parts took a while but communication was effective

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Good job

Repair Quality

Look very good job

Customer Service

It looks very good job

My Experience

Jimmy was excellent he kept me informed throughout the entire process. The repairs were done correctly and in a timely manner.

Likely to Recommend

Repair Quality

Exceptional service

Customer Service

Jimmy was great, kept me informed at every step

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Only place I’d bring my car to going forward

Repair Quality

I love this place! Rachel and the staff are friendly and easy to work with and provide great service and knowledge of what your car needs in order to be fixed properly. I was kept up to date weekly and any questions I had were answered promptly. I was also provided a loaner car for when the 30 days expired on my insurance rental and Danbury automotive put me into a loaner car right away without questions. They are honest, reputable and do a fantastic job on car repair. My car looks as good as when I bought it and I am beyond satisfied with the quality of work they have done for me. I will be a customer for life if I have another accident I am involved in my car and my wife’s is going right to Danbury auto Thank you again Rachel and the staff. I appreciate all the hard work and pride you have shown my vehicle. Thank you folks

Customer Service

Fantastic! I have no complaints at all

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My Experience

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I liked it

Repair Quality

Great job

Customer Service

Very good

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Repair Quality

My car looks fantastic.

Customer Service

They were great! I was helped by Lance & Rachel and they both made getting my car repaired a smooth experience. Can’t recommend this spot and these folks enough.

My Experience

Jimmy provided friendly service with a smile and kept us informed at all times. He made the entire experience easy.

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Repair Quality

Great service!

Customer Service

Returned Clean

My Experience

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Repair Quality

Great service

Customer Service

Returned Clean