Daytona Auto Mall Bodyshop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

They need better communication with the customer.

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.5/5.0 -

No communication on the steps of the process. Took my car in at 9 am and was called at 2pm that the part was not correct. Took a total of three appointments just to replace a window

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The BEST . . . !

Repair Quality - 5.0/5.0 -

To Whom It May Concern - VERY IMPRESSED w/ Daytona Auto Mall - From customer service to quality of work - TOP NOTCH + . . . ! Ricky Schrader - New Smyrna Beach Construction Co.          

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Marjorie was the best with communication and helping with any concerns I had during this process. The only thing I feel maybe the passenger rear side of bumper maybe could’ve been snatched in a little tighter for cleaners seam line. There is an area wear there a gap more noticeable on one side than the other.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

As long as they were advised to avoid our original rep.

Repair Quality - 4.0/5.0 -

This repair was frustrating, but the actual repair was accomplished perfectly. We were originally told to expect completion I three days. We were told that we would receive updates daily. We received ZERO updates. We called the original representative. He failed to return our calls. We contacted another representative who contacted the shop manager on our behalf. Then the original representative called us and was irritated that we had called. Then the shop manager, Jason, contacted us. His activities on our behalf was PERFECT. But, his help notwithstanding, the actual repair was accomplished continued to be delayed by parts delays. Jason kept us advised of each issue. After 11 days, the repair was not finished and Jason provided us with a “loaned/rented” vehicle to alleviate an issue for us. The repair was completed after a total of 14 days. The repair was perfect. Our frustrations came from an over-ambitious promise from our original representative and MOST IMPORTANTLY, from his total failure to keep us advised.

Customer Service - 4.0/5.0 -

Our frustrations from the original rep. After his failures, the shop manager, Jason, and the receptionist, Olivia, saved our feelings about the shop. Olivia correctly identified our frustrations and quickly contacted Jason on our behalf. And, once he became aware, Jason handled our issues professionally and quickly. Those two employees receive our appreciation. The original rep made a mess and then got mad about the problem of his own making, not so good. We are so glad you have Olivia and Jason’s n on your staff.

Returned Clean

Likely to Recommend - 5.0/5.0 -

i also know of other customers that were also satify

Repair Quality - 5.0/5.0 -

all of the staff members were excellent. The workmanship of the crew that repair my car, kudos to them. The staff at the front desk, also get a 10 rating. Even my interaction with Geico went very smoothly. Again very satisfy and thank you very much - GV

Customer Service - 5.0/5.0 -

Excellent team

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The process was very simple to follow. There was a short drive to Daytona for a certified Mercedes. mechanic covered by our insurance. Everyone was polite and helpful with all our transactions. Brad Flannagan in service was extremely helpful and polite. Thank you for providing such good service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Staff provided good communication. Brad answered all of our questions. Everyone was professional and kind.

Returned Clean

My Experience - 5.0/5.0 -

Everyone was so polite and did their all to make things happen

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Calls were never returned. Had make trips to body shop(30 miles round trip) to know what the status is. Very poor customer service.

Customer Service - 2.5/5.0 -

Not very good. No concern for customer inquiries for days.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Impressive car repairs and body work. Everything was perfectly aligned, paint looked great. Thank you!!

My Experience - 5.0/5.0 -

After getting some communication issues straight I had an excellent experience with this body shop

My Experience - 5.0/5.0 -

My daughter and I were very pleased and I am so glad that Daytona Auto Body went above and beyond in fixing her Ford Ranger. She’s a student at Embry Riddle and I live in Maryland, and it was nice knowing that the staff treated her well and the process was top notch from beginning to end. My daughter, my wife and myself thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks fantastic! Love it!!

Customer Service - 5.0/5.0 -

Great customer service!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

Last resort

Repair Quality - 2.5/5.0 -

Timing! Communication and being truthful was a big factor. Once things got started, they were very kind.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job. Brad gave me a time frame when my truck would be done and it was spot on.

Customer Service - 5.0/5.0

Returned Clean