Dealers Choice Complete Car Care

My Experience - 0.0/5.0 -

The lack of communication was horrendous and there was terrible customer service whenever I would take the time to reach out the THEM. At one point they literally ignored my calls and messages and even ignored the insurance adjuster until I contacted my attorney. Even then they continued to be rude and difficult. Every moment from day 1 was incredibly frustrating.

Likely to Recommend - 0.5/5.0 -

I wouldn't recommend this place to my worst enemy.

Repair Quality - 1.0/5.0 -

The only good part about the experience with Dealer's Choice was getting my car back. Everything else from Day 1 with them was an absolute horror show. Terrible communication and even worse customer service.

Customer Service - 0.5/5.0 -

If I never have to deal with dealers choice or speak to their collision department ever again it will be too soon

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

It was unclear as to when the car would be completed until the day before I was to pick it up. That could have been better communicated.

My Experience - 5.0/5.0 -

Looks like new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Like new. Very professional.

Customer Service - 5.0/5.0 -

Very professional

My Experience - 0.0/5.0 -

steering wheels shook when driving and a loud noise came from underneath it

Likely to Recommend - 0.5/5.0 -

Until everything is repaired that was suppose to be I wouldn't recommend them.

Repair Quality - 0.5/5.0 -

It had a flat tire, battery was dead. My sister Gail had a mechanic charge battery and fixed tire. Air conditioner doesn't work and several other things wrere not done. The mechanic brought car to his garage and checked work that was suppose to be done per adjustor. It wasn't.

Customer Service - 0.5/5.0 -

I haven't contacted them as I was upset when my car was left there without my sister being notified.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They allowed the car to sit there for a month only to finally realize that they are not authorized to work on the car or service the vehicle.

Customer Service - 4.0/5.0 -

They were nice overall

Likely to Recommend - 0.5/5.0 -

I am saddened that the shop will continue to have to be the one to repair the car as the work so far has not been quality work.

Repair Quality - 0.5/5.0 -

Car is still not fixed correctly.

Customer Service - 0.5/5.0 -

Could not get answers to questions asked about repairs. Could not get return phone calls. And felt as if I was bothering by calling to ask for an update. Was told a mechanic would call to discuss some questions and 6 weeks later still waiting on a call. I had to call them if I wanted any update beyond "we are still working on your car". Asked when car was painted to know date to be able to wash it "Was told I don't know so assume today"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job Great communication

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Never did the proper job

Customer Service - 0.5/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

The left side of my bumper isn’t all the way inserted as the right side is!

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Poor communication, my phone calls were not returned re status of repair, Poor workmanship,and non existent quality control.The car was left/ returned to Dealers Choice 3 different times . No pride in the work done. IT WAS OBVIOUS, That no one cared or took pride in their work. Scupped bottom panels were not repaired, paint and bubbles left after painting.They tried to sand spots instead of repainting.No one cared or was embarr assed about the poor workmanship.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

It took 3 times before the car was in acceptable condition. Poor quality control.The paint was bubbled and large blops in one spot.They tried saving and it looked terrible. The drivers side door was painted a second time before it was acceptable. That should have been done correctly the first time.The same applies to the drivers side bottom molding trying to buff out the damage didn't work , the molding had to be replaced. We had to point this out and had them correct the problem . Quality control is non existent. It appeals that no one has any pride in their work. Excellence doesn't seem to exist in the mindset of the staff. No pride in their work!!!!. The office was pleasant but did not reply to phone calls concerning the status of the car

Customer Service - 2.0/5.0 -

See prior comment about quality control and pride.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect

Customer Service - 5.0/5.0 -

Perfect

My Experience - 0.0/5.0 -

Took almost 4 months to repair the car, the communication is terrible, no body pick up the phone or call back; the repair was average nothing above and beyond. I won’t use them next time

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service.thank you very much

Customer Service - 5.0/5.0