Defouw Collision Center
In operation 65 years.
DeFouw Collision Center has been in auto body repair business for over 65 years. In 2013, we opened our state of the art auto body repair facility. We have the newest autobody repair technology and highly trained expert collision repair technicians to perform top quality auto body repair services. We are only BMW certified and GM certified collision repair facility in the area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
DeFouw did a great job repairing my truck back to original
My Experience - 5.0/5.0 -
Flawless repair. Polite and professional treatment.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair.
Customer Service - 3.5/5.0 -
I had to repeatedly call to get updates, as timelines kept changing. I was always given a prompt and polite reply. But it would have been nice to receive communication when there were delays.
Returned Clean
My Experience - 0.0/5.0 -
Took it in April 27, got it back May 20, supposed to be 10-14 days. Intermittent and conflicting texts about car status. Looks like front fender was not replaced.
Likely to Recommend - 0.5/5.0 -
Worst body shop we have ever had.
Repair Quality - 2.0/5.0
Customer Service - 1.0/5.0 -
Didnot keep ys in the loop. Told he would return text same day, didnot. Got several contradictory texts.
Returned Clean
My Experience - 5.0/5.0 -
Ryan demonstrated strong customer service skills and was kind and courteous during every conversation I had with him. He went above and beyond by returning my car vacuumed, and looking immaculate on the inside and outside. Thank you Ryan for providing exceptional service!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 2.5/5.0 -
The damaged left headlight was not replaced with like and kind to the original headlight nor the right headlight. There was an obvious difference in quality; very dissatisfied. As we understand it via our State Farm agent, they spoke with a State Farm adjuster who reached out to DeFouw giving them the go ahead to rectify the issues replacing it with like and kind. The staff and employees of DeFouw have been very courteous and professional.
Customer Service - 3.5/5.0 -
It will be a 10 until the headlight issue is resolved and hopefully in a reasonable amount of time.
Returned Clean
My Experience - 5.0/5.0 -
Scott was very nice and so easy to work with thank you Scott for being understanding
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Great job on our vehicle and the staff is awesome
Customer Service - 5.0/5.0 -
Friendly and helpful.. always putting their customer first!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The text updates on the progress were helpful for me when it came to planning my life around my car's unavailability.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the people I dealt with, the wonderful outcome, and the fact that they texted often to let me know the progress that was being made.
Likely to Recommend - 5.0/5.0 -
Great experience!
Repair Quality - 5.0/5.0 -
Very professional, courteous, informative staff. The car looks good as new.
Customer Service - 5.0/5.0 -
I liked the progress reports!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
we understand it takes a while for parts delivery, but the repair is excellent also your staff is excellent, thank you very much!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I was told 4-5 days but it went longer which I was okay with except if I didn’t call no one was communicating with me to let me know what was happening.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and communication was stellar.