Prime - Rascal

4.8 (971reviews)

97%

(765) 477-7880

3422 Rascal Dr, Lafayette, IN 47909

97%

See Photos

3422 Rascal Dr
Lafayette, IN 47909

Get Directions Website Email

About Prime - Rascal

See Photos

3422 Rascal Dr
Lafayette, IN 47909

Get Directions Website Email

In operation 43 years, 15 years at this location.

Prime Body and Paint is the BEST in auto body and collision repair. At Prime Body and Paint we take great pride and stand behind all of our repairs with a lifetime warranty. If you need repairs to your vehicle Prime Body and Paint is your # 1 choice to get your vehicle fixed and back on the road! We work with all insurance companies and make the repair process as easy as possible. When its "crunch" time no worries its Prime time!!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (971)

Sort By:
Newest
Rating

910 Customers Rated

5 Stars

81.2% Complete

(788)
4 Stars

8.4% Complete

(82)
3 Stars

1.4% Complete

(14)
2 Stars

1.1% Complete

(11)
1 Star

0.1% Complete

(1)
< 1 Star

1.4% Complete

(14)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many noting that their vehicles were returned looking brand new, often cleaner than when dropped off. The repair work is frequently described as exceeding expectations, with high marks for paint matching, body work, and attention to detail. Communication stands out as a major strength, with customers appreciating regular text updates, proactive phone calls, and transparent explanations throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule, saving them additional rental car costs. Customers also value the seamless coordination with rental car services and insurance companies. A few customers noted areas for improvement, including missed items during inspection, unexpected fees not communicated upfront, and occasional delays due to parts availability or rescheduling.

Select to learn more

Service Quality
Timeliness
Communication

"... entire process, the project was finished early and vehicle was returned in better condition than we left it." Read more

"Prime has excellent service and repair, and makes the process easy."

"Everyone was professional, courteous, and answered all my questions. The work was done quickly, and my car looks and ..." Read more

"Text updates during the entire process. Vehicle was completed before estimated time. Saving me extra on the rental!"

"... updates and transparency throughout the entire process, the project was finished early and vehicle was returned in better condition than we left it." Read more

"Yes it was ready on September 28th when the initial estimate was October 7th. My insurance didnt even estimate it being done till ..." Read more

"Estimated time and money way off"

"You did an excellent job and finished a few days early."

"Their communication is extremely good. I was updated on everything about my car."

"Very communicative! Called me with updates on timeline and responded quickly when I called with questions."

"Not happy with AI answering service I called three times and each time AI assistant answered and I never Received ..." Read more

"Easy to get scheduled, great communication through the text app and phone calls as far as updates go. Made getting a rental very ..." Read more

"Fantastic service! Fast, reliable, and let us know each step of the way what was happening with the car. There was even a tracker to show what the estimate ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... entire process, the project was finished early and vehicle was returned in better condition than we left it." Read more

"Prime has excellent service and repair, and makes the process easy."

"Everyone was professional, courteous, and answered all my questions. The work was done quickly, and my car looks and ..." Read more

"Text updates during the entire process. Vehicle was completed before estimated time. Saving me extra on the rental!"

"... updates and transparency throughout the entire process, the project was finished early and vehicle was returned in better condition than we left it." Read more

"Yes it was ready on September 28th when the initial estimate was October 7th. My insurance didnt even estimate it being done till ..." Read more

"Estimated time and money way off"

"You did an excellent job and finished a few days early."

"Their communication is extremely good. I was updated on everything about my car."

"Very communicative! Called me with updates on timeline and responded quickly when I called with questions."

"Not happy with AI answering service I called three times and each time AI assistant answered and I never Received ..." Read more

"Easy to get scheduled, great communication through the text app and phone calls as far as updates go. Made getting a rental very ..." Read more

"Fantastic service! Fast, reliable, and let us know each step of the way what was happening with the car. There was even a tracker to show what the estimate ..." Read more

Brittanni (Jeep owner) reviewed 11/12/26

Jocelyn (Subaru owner) reviewed 11/11/26

Casey and the team went above and beyond. Would highly recommend

Susan (Jeep owner) reviewed 11/9/26

Thank you for your service. The repairs were done wonderfully and the customer service was excellent.

Everybody was very friendly and helpful

Caleb (Hyundai owner) reviewed 11/7/26

I brought my 2024 Hyundai Tucson to Prime Body and Paint after a collision(with a raccoon) damaged the front lower bumper, and I couldn’t be happier with the result. They replaced the damaged parts with genuine OEM parts, and the repair was finished two days ahead of schedule. They even cleaned the interior, so when I picked the car up it was spotless and honestly felt like a brand-new car. Excellent work and great attention to detail. I’d definitely come back and recommend them to anyone who needs body work.

Kyle (Chrysler owner) reviewed 11/6/26

Jorge (Honda owner) reviewed 11/6/26

They did pretty good job on my car

They kept me informed with the evolution on the repairs

Skyler (Subaru owner) reviewed 11/4/26

Samuel (Toyota owner) reviewed 11/2/26

Wesley (Subaru owner) reviewed 11/2/26

Becky (Hyundai owner) reviewed 10/30/26

My Hyundai Tucson looks perfect. I'm so impressed with the speed it was repaired. Great job! My car looks beautiful!

Deborah (Honda owner) reviewed 10/29/26

Repair was done well and finished on the date scheduled. Text updates were also sent during the repair process which I appreciated.

I would recommend

Nice work and car was delivered as promised

Dann (Kia owner) reviewed 10/26/26

Ashlynn (Chevrolet owner) reviewed 10/26/26

Jamie (Subaru owner) reviewed 10/22/26

Great job everything looks great.

Kayla (Toyota owner) reviewed 10/19/26

Elijah (Toyota owner) reviewed 10/16/26

Matthew (Chevrolet owner) reviewed 10/15/26

Ana (Ford owner) reviewed 10/9/26

Did a good job!

J (Kia owner) reviewed 10/7/26

Un trabajo excelente, mi coche se quedó como nuevo y el trabajo es de alta calidad

Luke (Volvo owner) reviewed 10/5/26

Looks great

Great

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Prime - Rascal

About Prime - Rascal

Reviews (971)

910 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

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Prime Body and Paint- South

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