Prime - Rascal

4.8 (944reviews)
97%
3422 Rascal Dr,  Lafayette,  IN  47909
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In operation 43 years, 15 years at this location.

Prime Body and Paint is the BEST in auto body and collision repair. At Prime Body and Paint we take great pride and stand behind all of our repairs with a lifetime warranty. If you need repairs to your vehicle Prime Body and Paint is your # 1 choice to get your vehicle fixed and back on the road! We work with all insurance companies and make the repair process as easy as possible. When its "crunch" time no worries its Prime time!!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (944)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including text updates, phone calls, and transparency throughout the repair process. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond - such as assisting with rental car arrangements and cleaning vehicles before return - were frequently commended. A few customers noted areas for improvement directly from their comments, including concerns about delayed completion dates, missed inspection items, unexpected credit card fees, and occasional communication gaps when calls went unanswered.
AI-Generated from reviews written in the last 12 months
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"Great customer service. Very prompt. Delivered before the promised date. Even cleaned the car inside and ..." Read more
"Prime has excellent service and repair, and makes the process easy."
"Prime has always treated my cars as if they were one of their own."
"Everyone was professional, courteous, and answered all my questions. The work was done quickly, and my car ..." Read more
"... very accommodating. Answered every question I had. Made sure I was totally satisfied before I left." Read more
"Text updates during the entire process. Vehicle was completed before estimated time. Saving me extra on the rental!"
"... updates and transparency throughout the entire process, the project was finished early and vehicle was returned in better condition than we left it." Read more
"Great customer service. Very prompt. Delivered before the promised date. Even cleaned the car inside and out! I am definable recommending ..." Read more
"Estimated time and money way off"
"They changed it 3 times"
"You exceeded our expectations! We were impressed by the updates and transparency throughout the entire process, the project was finished early ..." Read more
"Fantastic service! Fast, reliable, and let us know each step of the way what was happening with the car. There was even a tracker to show what ..." Read more
"Their communication is extremely good. I was updated on everything about my car."
"... spoke with was very professional and communicate communicated with me exactly what was going on during my auto repair repairs" Read more
"Very communicative! Called me with updates on timeline and responded quickly when I called with questions."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone was friendly and helpful. Made the entire process from dropping off my jeep, getting a rental, and picking up simple and hassle free.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have recommended Prime to someone.

Repair Quality

Great work! My truck looks like new. Thanks for being so kind and professional.

Customer Service

The young lady at the front desk was extremely nice and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car repairs were done well in a timely manner

Likely to Recommend

They do a good job

Repair Quality

The job was done well without taking too much time.

Customer Service

They were polite and know their job well

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Wonderful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There is a piece of the vehicle that has popped out of place where the repairs were done on the vehicle. I will come back in to have it inspected.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Car was completed sooner than we expected

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Prime has excellent service and repair, and makes the process easy.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Buick looks good. Appreciate how you kept us updated on the progress.

My Experience

My Experience

Likely to Recommend

Repair Quality

Great work and service!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire process was extremely smooth. Everything was taken care of for me, including getting me to the rental car place and the return process. Excellent service all around.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hi I just found the rear left seat panel isn’t installed properly. There is a gap hide behind the weatherstrip

Likely to Recommend

Repair Quality

The rear seat side panel isn’t installed properly. There is a big gap covered by the weatherstrip. I am wondering if I can ask you to fix it sometime. Thanks

Customer Service

The rear seat side panel isn’t installed properly. There is a big gap covered by the weatherstrip. I am wondering if I can ask you to fix it sometime. Thanks

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

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