Defouw Collision Center
In operation 65 years.
DeFouw Collision Center has been in auto body repair business for over 65 years. In 2013, we opened our state of the art auto body repair facility. We have the newest autobody repair technology and highly trained expert collision repair technicians to perform top quality auto body repair services. We are only BMW certified and GM certified collision repair facility in the area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
If DeFouw cannot fix the problem, then why have them service my car anymore? How can I recommend to anyone?
Repair Quality - 1.0/5.0 -
Roof was damaged and it needed to be smoothed out because of water leakage. I was paying for repair myself so elected not to have him paint the whole roof. When I picked it up, he said it might leak and that I could tell it if it started staining the inside. if it does leak, I am to call him. He said he did not get all of the ripples out. I could potentially have a stained roof in addition to a stained inside now. I believe he did not want to do the job correctly because he did not quote me enough money for the time he would have to put in.
Customer Service - 1.0/5.0 -
Please see previous answer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire process was easy and stress free and I was happy to get updates everyday. The repair looks like nothing ever happened thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Right front headlight now has water within the lens. Never used to have it inside the headlight.
Customer Service - 5.0/5.0 -
So far very good. But we will see how they respond to the light issue.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Careless and to get back in per schedule because of your faulty service is unacceptable. Will be contacting Mr. Gerhart. Laura Wilkerson Knowles
Repair Quality - 0.5/5.0 -
They scratched my brand new dash i had paid for and have put scratches on my window tint putting in the new dash. Scratch lift gate, very dull hazy marks on rt front and rt rear door
Customer Service - 3.0/5.0 -
Jason estamater didn't want to be leave me but I have documentation
Returned Clean
My Experience - 5.0/5.0 -
This was the best experience I’ve had with any sort of repairs at a dealership. I’d only had my car a week when rear ended. Jeff Snethen and his team put me totally at ease. I was routinely updated and they restored my van to like new. Many thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very impressed at the level of customer service and workmanship on my repairs. Jeff an his team kept me updated and informed. Highly recommend.
Customer Service - 5.0/5.0 -
Great job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason provided excellent service. Car looks good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You all did a great job.
Repair Quality - 5.0/5.0 -
Did a great job repairing the damage and staying in communication with me. The repairs actually took less time than estimated, and the expense was exactly the same as what was estimated.
Customer Service - 5.0/5.0 -
Did a great job repairing the damage and staying in communication with me. The repairs actually took less time than estimated, and the expense was exactly the same as what was estimated.
Returned Clean
My Experience - 5.0/5.0 -
The repairs were great. But they did damage to my car while there
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
But they did damage to the rubber and door. Tried to return it to me that way
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
My truck was not completed as estimated, picked up the truck after receiving multiple messages that my vehicle was ready to find out that only some of the work was completed. Very disappointing
Customer Service - 2.5/5.0 -
Again, vehicle was not completed now I have to take time off work to get it done at MY expense. Great people to work with, job quality and attention to detail needs work.