Defouw Collision Center
In operation 65 years.
DeFouw Collision Center has been in auto body repair business for over 65 years. In 2013, we opened our state of the art auto body repair facility. We have the newest autobody repair technology and highly trained expert collision repair technicians to perform top quality auto body repair services. We are only BMW certified and GM certified collision repair facility in the area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
the only issue was the length of time it took.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Although the repair took over 3 months, we are very pleased with the the collision center staff and mechanics. We appreciate their professionalism and timely feedbacks each time we had a question. Thank You! Shahidis
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although it took three months due to supply line issues, but were quite happy with the service and your efficient staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Have used you more than once and if you don't meet expectations you have no problem making it right
Repair Quality - 4.0/5.0 -
Met all expectations. Actually was done about a week earlier than expected
Customer Service - 4.0/5.0 -
Reception did an awesome job. Always able to answer questions. If they couldn't they were able to get answers
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The work was done well and I'm happy with the results but I was never contacted by DeFouw. I had to initiate contact every time to find out what the status was, what the ETA for completion was, When I could pick it up. I wasn't even notified when the car arrived. That is not good service.
Customer Service - 0.5/5.0 -
Again no contact, no follow-up, no status.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Jeff was on vacation I was told and followed up with Bill- didn’t complete both claims. Said they only had the one and I’d have to wait until Jeff came back. No follow up since then. So now I’ll have to arrange another rental (which was awful) and time to get repairs done.
Customer Service - 3.0/5.0 -
My rental wasn’t arranged I guess. When I got dropped off at Enterprise they didn’t have a car and THANKFULLY another customer gave up their car, so I’d make my appt on time