Denville Bear - Morristown

Likely to Recommend - 5.0/5.0 -

They were so friendly, responsive and thorough. Start to finish!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was going away so I asked if they would be able to get the repairs done in that timeframe. They made it happen!

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

The end result I'm very pleased with, but Parts delay and the amount of work they had Prior to completing my vehicle Was and is still an Issue I have. I have another vehicle still waiting on parts for them to complete.

Customer Service - 4.0/5.0 -

Their Automated alert system has a lot to be desired. Getting updates on Status of job due to their short staffing is also a problem.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

There are some slight adjustments that may need to be made, but they were very courteous and willing to do them.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

High quality work done. Easy to deal with as well!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Did not communicate with me unless I called them. Late on delivery and told me several untruths. Did not replace badging on doors.

Customer Service - 0.5/5.0 -

I had to call them for updates and was misled about delivery and services performed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job and done very quickly per my request

Customer Service - 5.0/5.0 -

Courteous and efficient

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

The interior of the car was left dirty. Seats have stains and a powder all over them. The actual repair was fine, but took very long waiting on different parts. The last car they fixed was also left dirty and they cleaned it after I had to bring the car back for another day. I will call them as soon as I get a chance about this interior

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

I received text updates about my car that were completely false. I showed up on the day I was told it was ready. It wasn’t ready for another week and a half.

My Experience - 5.0/5.0 -

Car looks good.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent work. Nice honest people

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They are fast, friendly and do a great job

Customer Service - 5.0/5.0 -

They are awesome to deal with

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Denville Bear and Body were above my expectations. They were honest, and completely thorough. My car was ready on time, and it looked phenomenal!

Likely to Recommend - 5.0/5.0 -

Great service, and an accredited State Farm business...

Repair Quality - 5.0/5.0 -

Wonderful customer service, and great work! Made sure the car was cleaner than it came in...inside and out!!!

Customer Service - 5.0/5.0 -

I feel Mark went above and beyond to make me feel comfortable and I was not "Just a number"

Returned Clean