Desoto Collision Center - Oxford

4.9 (1,539reviews)
98%
2659 W. Oxford Loop,  Oxford,  MS  38655
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Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (1,539)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting that their vehicles were restored to like-new condition. The repair work, paint matching, and attention to detail received high marks, with several customers pleasantly surprised by complimentary interior cleaning. Communication was a standout strength, as customers appreciated frequent text and email updates throughout the repair process. Timeliness was also a highlight, with numerous customers reporting their vehicles were completed ahead of the projected date. A few customers noted concerns such as delayed completions due to parts availability, minor items needing correction upon return, and occasional communication gaps, as mentioned directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and a high likelihood of recommending the shop to others.
AI-Generated from reviews written in the last 12 months
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"Absolutely, hands-down, without question 10000010 satisfied! The staff was so incredibly helpful and sweet from ..." Read more
"... impressed with the work! Your highly skilled technicians restored my car to a perfect condition! They removed all traces of the scrapes and dents ..." Read more
"... earlier than expected. I was totally pleased with the beautiful work." Read more
"... picked the vehicle up I was completely satisfied. Work was done above and beyond all my expectations. Would recommend to anyone. I realized that the delay ..." Read more
"DCC did an excellent job repairing my vehicle. I have no complaints and will use them again should ..." Read more
"My vehicle was ready a week before it was estimated to be ready, and it looks better than ever!"
"... throughout the repair process. Did a great job and beat the anticipated completion date. All staff members were friendly and helpful. Super ..." Read more
"They told me it could be a week and I got it back in just 3 days"
"... satisfied with the completed work on the car, but wish we could have ordered parts BEFORE leaving the car there for a total of 35 days. It took 10 days for ..." Read more
"DCC - they under promised and over performed!!! Very pleased with the results and service"
"Communication was flawless the entire process! I got information going into the process as well ..." Read more
"... thoroughly cleaned and vacuumed which was unexpected. We received many texts to inform us of the progress. Kudos to all!!!" Read more
"DCC provided excellent customer service from start to finish in a friendly and professional way."
"... accommodating repair shop to work with. Quality repair and they keep you updated from start to finish. Couldnt be more satisfied." Read more
"No one ever called me about my car only updates came when i called"

Likely to Recommend

Repair Quality

From the initial contact, communication with Desoto was impeccable. Kent was extremely helpful with practical concerns, knowledge of my vehicle, parts, timing and process. He and Melanie combined to answer any and all questions I had and over-delivered on their promises. I hope to not need their services ever again, but highly recommend DeSoto to anyone who has the misfortune of vehicle damage.

Customer Service

From the initial contact, communication with Desoto was impeccable. Kent was extremely helpful with practical concerns, knowledge of my vehicle, parts, timing and process. He and Melanie combined to answer any and all questions I had and over-delivered on their promises. I hope to not need their services ever again, but highly recommend DeSoto to anyone who has the misfortune of vehicle damage.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10/10. Everyone was friendly and professional. Quick service to get me back in the road.

Likely to Recommend

Repair Quality

Excellent service. Quick and easy. Thy finished ahead of schedule. The text updates kept me informed on progress. Great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am VERY pleased with my experience. Tonya was very helpful and provided updates multiple times throughout the week!

My Experience

Great staff! They made my repair process smooth from start to finish! If I need any repairs done in the future DCC will be my first choice!

My Experience

Excellent work performed. My Nissan look just as it did before the accident. Thank you, Desoto Collision Center for a job well done!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ms. Tonya kept us well informed on everything dealing with the repairs of our jeep. The job was well done!

Likely to Recommend

I would definitely recommend

Repair Quality

They did a great job on my vehicle! I would recommend them to my family and friends!

Customer Service

Everyone was very friendly and welcoming! They answered any questions we had!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the 3rd time I’ve had a vehicle repaired at Desoto and have been extremely pleased every time.

Likely to Recommend

Repair Quality

Customer Service

Great job I always recommend you!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service! Highly recommend! The front office team and manager I interacted with were great - very good communication!

My Experience

Liked the text updates

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, constant communication, great work by everyone involved.

Customer Service

Kent was great to work with. No issues at all. He was able to handle everything but kept us informed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank y’all so very much! My care looks brand new! Thanks again

My Experience

Kent was amazing and super nice. Looks brand new again. Couldnt be happier and I will be back here for any repairs I need.

My Experience

They did an amazing job and sent text messages keeping me updated. Also finished repairs early.

My Experience

You guys are awesome. Office staff are so friendly and helpful and your work is always top notch.

My Experience

detailed worked and explanation

My Experience

Had excellent customer service experience. Communication was great and informative. Very pleased with the quality of work and the quick turnaround. Having grown up in the business I appreciate every aspect of the service. From the office to the expert work in the shop. Thanks for such a smooth experience , we are grateful and highly recommend Desoto Collision. Thank you!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work Excellent communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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