Diehl Collision of Massillon
In operation 4 years.
Diehl Collision Centers have the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Ohio’s most qualified professionals. Best of all, we assist with insurance claims, offer free estimates, and provide a limited lifetime warranty on all repairs. We are an I-Car Gold Class facility and uphold prestigious certifications for Nissan, including GT-R, Infiniti, Hyundai, Kia, Dodge, Chrysler, Jeep, Ram, and Fiat.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good job
Customer Service - 5.0/5.0 -
I believe the outside of the car was cleaned. Thanks
Likely to Recommend - 5.0/5.0 -
Have already recommended
Repair Quality - 5.0/5.0 -
Not only was the body work completed excellent, but superior customer service!! Trae had awesome follow up & just overall consistent outreach with me throughout!
Customer Service - 5.0/5.0 -
Again, from the young lady at the desk when you first walk in, to Trae....they were superb.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I cannot answer this question because my vehicle is still getting repaired
Repair Quality - 0.5/5.0 -
I have not received my vehicle back from the dealership is currently still having repairs done. It’s been over six months and my car is still getting repaired so I am not happy because I’m paying for a car I do not have.
Customer Service - 3.0/5.0 -
customer service has been nice enough to let me know what’s going on with my vehicle and the reason why it’s been sitting in this lol due to certain parts, they cannot date me on situation, so at least they’re attempting to fix the problem
Returned Clean
Likely to Recommend - 2.5/5.0 -
I’m on the fence because it was great work but there is only one body shop for 4 dealerships and that doesn’t give a great turnaround for customers.
Repair Quality - 4.5/5.0 -
I would give it a 10 if it didn’t take 45 days to get it fixed due to parts and estimate delays which is out of the dealership control but your office staff is phenomenal
Customer Service - 5.0/5.0 -
Chelsea and Amanda are AMAZING. Amanda went above and beyond to help me figure out what was taking the repairs so long and even went out and started and estimate on my car when it should’ve been done by my insurance company long before she did that. Such kind staff!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
The point of initial impact looks good. The use of old pieces of my original bumper on the passenger side was a bit odd considering it all got dragged on concrete.
Customer Service - 4.0/5.0 -
They were nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
It was a great job
Repair Quality - 4.0/5.0 -
My Durango is back the way I needed it to be. The 2 worker did a great job and kelp me updated all the time. So great job Scottie and Richard
Customer Service - 4.5/5.0 -
Loved Richard let me know step by step
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
ONly had one small spot that I did not like but it was so minor I told them I would bring it back if it got bigger. Since Deihl gave me their Guranatee.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0 -
My vehicle was in the collision cntr was a total of 10days & not one time did anyone reach out to me w/feedback or updates
Customer Service - 1.0/5.0 -
My vehicle was in the collision cntr was a total of 10days & not one time did anyone reach out to me w/feedback or updates
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
Delays, communication were an issue
Repair Quality - 4.0/5.0 -
Initially getting things started was slow
Customer Service - 2.5/5.0 -
Delays and might have issue, to be addressed
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Unequaled anywhere