Progressive Chevrolet Co.

4.7 (541reviews)
95%
8000 Hills And Dales Rd NW,  Massillon,  OH  44646

In operation 89 years, 49 years at this location.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 7:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (541)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's excellent communication throughout the repair process, with staff providing regular updates and keeping clients well-informed. The quality of repairs receives high marks, with many noting their vehicles look like new after service. Professional and courteous customer service stands out, with staff being described as respectful, knowledgeable, and going above and beyond expectations. Timeliness is generally strong, though some delays occur due to parts availability. The shop excels in vehicle detailing and cleanliness, often surprising customers with thorough cleaning and washing services. While most experiences are highly positive, some customers noted issues requiring return visits for minor adjustments or corrections.
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"Amazing work but thats not the real highlight as anyone could have done the same repair. What sets ..." Read more
"Everyone was easy to talk to and very polite. My blazer looks brand new again I couldnt be happier"
"Progressive BODY SHOP. Did amazing job repairing my car! Kept me up to date during the process. I'd recommend ..." Read more
"Not only did my car come back. Looking worse than it did going in my mirror don't work and also. ..." Read more
"Perfect repair!"
"... the same repair. What sets Progressive apart was they kept me updated every step of the way so I didnt have to question progress. When I picked ..." Read more
"The team had great communications throughout the entire process"
"I got several phone calls to keep me updated."
"They did a really good job on my car and kept me updated the whole time it was in there. Most definitely will go back to get work done of ..." Read more
"Great communication"

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Returned Clean

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Job very well done!! Appreciated how the car was so clean , thank you very much!!

Customer Service

Returned Clean

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Totally unprofessional staff, not knowledgeable of cleaning the interior of an auto, ruined and damaged vehicle property.

Repair Quality

Repairs ok, detail tech ruined display screen with a paint thinner cloth! In process of getting it replaced! Extremely upset with your services!

Customer Service

Extremely poor to get a car back with a damaged display screen because of the negligence of a detail technician that used a paint thinner cloth to wipe down the interior of a car!

Returned Clean

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Customer Service

Returned Clean

My Experience

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My Experience

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Returned Clean

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$180 is very very expensive for service work an hour

Customer Service

Very helpful

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Repair Quality

I was pleased with the bodywork done due to a no fault accident. I wish they would of called me about battery they said died on day 1 not day 2. I had asked them to call me with any issue. They did give me a refund of battery but I still am having a on going issue with this new battery also so the new battery didn't solve that issue.

Customer Service

I wanted a call which I voiced when I left my car there I was told about the battery day 2 not soon as it happened. The number was replaced and I was happy with the my bumper being replaced

Returned Clean

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Repair Quality

The repair work was great but there were a couple of problems. First, the quote included removing the tonneau cover and removing the ramp for my wife’s wheelchair. The tonneau was not removed. They were able to complete the repair without the removal but this left a large amount of sanding dust in the bed of my truck which is unacceptable. Second, part of the ramp was removed but when they reinstalled it they did not tighten the nuts on the stabilizer. The nuts were so loose that they were about ready to come off. I had to tighten the nuts myself and take my truck to the car wash to wash out the bed. I called Dustin Sorge to complain. He said that I could bring the truck back and that they would take care of it. I live a hour away from the dealership. I have bought another new auto from Progressive years and decided to return when I found a good deal online for the truck. I just wish more attention to detail was paid.

Customer Service

Returned Clean

Likely to Recommend

I love the good work they did on my repair

Repair Quality

Amazing, no issues

Customer Service

Mark and everyone on staff were so nice and everyone worked with my schedule to get me in fast

Returned Clean

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Returned Clean

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Great repair on my car

Returned Clean

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They did an excellent job

Repair Quality

The body shop did a great job on repairing my Chevy Trax.

Customer Service

Mark kept me well informed and I appreciate d that

Returned Clean

My Experience

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Returned Clean

My Experience

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They explained everything they were going to do n looks great. They did a great job. I haven't drove it yet because I've been sick.