Diehl Collision of Massillon
In operation 4 years.
Diehl Collision Centers have the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Ohio’s most qualified professionals. Best of all, we assist with insurance claims, offer free estimates, and provide a limited lifetime warranty on all repairs. We are an I-Car Gold Class facility and uphold prestigious certifications for Nissan, including GT-R, Infiniti, Hyundai, Kia, Dodge, Chrysler, Jeep, Ram, and Fiat.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
Took way too long
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amanda was great with coordination with insurance and repairs. Repair was good and on schedule.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Amanda stayed after 5:00 for me to be able to get my car… VERY SATISFIED!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
The workmanship ship is good. I was told 6 days. It took 10. Had to call in for updates. They replaced my headlight with a used hazy one. Had them Oder an aftermarket replacement. Waiting now 5 days.
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 2.0/5.0 -
I have not totally checked the repairs
Customer Service - 0.5/5.0 -
Amanda kept calling my son about the repair status of my car, even though he and I told her to call me, and she was given my number. She never returned my calls. Also, Jason said he would email me an estimate, he never did. He originally quoted the job at 5600, but then raised it to 7500 when he got Nationwide estimate. They added another 2000 plus for more work, and finally 279. Nationwide told me about the additional charges, no one at Diehl did.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They did an amazing job on my car
Repair Quality - 5.0/5.0 -
The lady I dealt with through out the process was amazing!! She answered all of my questions and was great!!!
Customer Service - 5.0/5.0 -
Customer service was amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tre was on top of it the whole time. Also Chelsea was very pleasant when calling on phone. Workmanship was outstanding.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The reason my vehicle was in the shop in the first place was bc the garage door at the service department fell on my tailgate while I was in the vehicle. They took several months to get me back in the body shop to fix it. Then they never gave me an estimated amount of days it would be in the shop. It took 10 days. They couldn’t tell me if I could have a rental or not until the day of despite being a VIP member. I asked the body shop if possibly while they have it if service could go the slow leak in my front right tire since they’d have it for a while. Got it back Friday and they did not fix the slow leak. I did get an enterprise rental vehicle paid for by the shop. Overall I wish we were NOT VIP members and didn’t pay extra every month for these extra services. When I called and asked what is included in the VIP package no one I spoke with could tell me. I guess I’ll be getting my tire fixed somewhere else and be paying for it instead of it being covered in the monthly extra I already pay. I’m scared to even take my truck back in to the shop because it may get scratched again and who knows how long I’ll have to wait there.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
We weren't informed about the time it would take for the repairs so we were pleasantly surprised it only took a week.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Repairs are awsome my car looks brand new
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amanda is amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for fixing the paint
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Nice people to deal with