Diehl Collision of Massillon
In operation 4 years.
Diehl Collision Centers have the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Ohio’s most qualified professionals. Best of all, we assist with insurance claims, offer free estimates, and provide a limited lifetime warranty on all repairs. We are an I-Car Gold Class facility and uphold prestigious certifications for Nissan, including GT-R, Infiniti, Hyundai, Kia, Dodge, Chrysler, Jeep, Ram, and Fiat.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
Cant respond positively until the repair is completed
Repair Quality - 1.0/5.0 -
The sensor is not properly repaired. I am waiting for an availability of a loaner car to resolve the issue. I have followed up with Tre who confirmed that the issue remains
Customer Service - 3.0/5.0 -
Everyone has been helpful but the issue remains
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was very satisfied, but as HR says, there's always room for improvement. :-)
Customer Service - 4.5/5.0 -
See previous. But I was very happy with the coordination between Diehl and Enterprise.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So happy. I was updated and the technicians went above and beyond. It's like having a new car!
Likely to Recommend - 5.0/5.0 -
Very good experience
Repair Quality - 5.0/5.0 -
Everything was great. I was always informed about the progress. It was ready sooner than I had expected. It looks like a new car. Everyone was great to work with
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was nice, informative, and helpful even though I can say the same about my insurance company. Tre made sure to tell me everything along the way, especially towards the end when I got antsy about wanting to pick my car up! Thank you Diehl Collision for getting my car back to like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Once part came in repair was great
Customer Service - 5.0/5.0 -
Once the part came in repair was great.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend!!
Repair Quality - 5.0/5.0 -
Mike Wickersham was wonderful to deal with. He kept me up to date with my cars progress, and was able to get al OEM parts for my car. Was also very nice to have a thank you card from Jacob Dare the tech that worked on my vehicle.
Customer Service - 5.0/5.0 -
Mike kept me informed every couple days of the process they were making!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do good work
Repair Quality - 5.0/5.0 -
Very helpful, knowledge and kept in communication with me in the process
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
The “10” is for the quality of work completed. I would have to rate the office personnel a “3”. There was no follow-up, made excuses the he was too busy. The lady at the front desk has no personality. So much different than you service dept.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Top-notch service and flawless repairs. If you want your car fixed right the first time with zero hassle, this is the place to go.
Repair Quality - 5.0/5.0 -
I am extremely satisfied with the repair quality. After a deer collision, my front bumper and headlights needed work, and Diehl Collision made it look brand new again. The finish is very clean and professional. Highly recommended!
Customer Service - 5.0/5.0 -
The customer service was outstanding. The team kept me informed throughout the entire process and answered all my questions professionally. They made the whole experience stress-free.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
When I picked up my SUV the badging on the rear lift gate wasn’t on it