Diehl Collision of Massillon
In operation 4 years.
Diehl Collision Centers have the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Ohio’s most qualified professionals. Best of all, we assist with insurance claims, offer free estimates, and provide a limited lifetime warranty on all repairs. We are an I-Car Gold Class facility and uphold prestigious certifications for Nissan, including GT-R, Infiniti, Hyundai, Kia, Dodge, Chrysler, Jeep, Ram, and Fiat.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was great to work with
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for your great work. Thank you to Mike W. , for going above and beyond to fix unforeseen clicks with the lock and light. Everything exceeded expectations.
Customer Service - 5.0/5.0 -
The entire process and people were professional and helpful.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Color Match was perfect, verry happy
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed on time as quoted
Customer Service - 5.0/5.0 -
Courteous and professional
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was absolutely phenomenally done. Looks as new as the day I got it!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Repair was well done. Thanks for washing car and cleaning inside also.
Customer Service - 5.0/5.0 -
Great. Kept me apprised of progress and what I needed to do.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is Alice
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I cant recommend anyone to this location because all but 1 experience was a hassle.
Repair Quality - 2.0/5.0 -
The estimated time of repair was incorrect by a week. When my car was given back there was still glass inside the door from the window being broken (the reason for repair), to top it off my door sensor is now also broken and the windows in the front knocks in the center when I roll it up. This is not my first bad interaction with Diehl Kia and im considering doing business elsewhere. I do not wish to be contacted unless it is by a manager at which point I would like an explanation as to why it is so difficult to rely on a company that worked so hard to gain my trust and sell me a car.
Customer Service - 5.0/5.0 -
When I was called, the customer service was the best part of the experience. The woman at the desk at the collision center was very nice.
Likely to Recommend - 5.0/5.0 -
I have already recommended your workmenship.