Direct Collision Center, LLC
In operation 55 years, 47 years at this location.
Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
It was very easy to deal with Direct Collision Center
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
From start to finish, working with Direct Collision Center was an agonizing experience. The "initial estimate" was made by someone who spent maybe two minutes taking pictures and making educated guesses as to the damage not visible. That person also missed damage in the rear passenger-side wheel well that I had to point out after the first set of pictures were taken. As I suspected, the final cost was significantly higher (roughly twice as much as the initial estimate). When I received the call to schedule bringing the car in, the person I spoke to on the phone informed me they would use aftermarket parts whenever they were cheaper than genuine Honda parts. When I mentioned that my car was a lease and I wanted to double check whether aftermarket parts would be ok, he told me the service would be scheduled as planned and for me to call if anything needed to be changed. Since nothing needed to be changed after contacting the dealership, I did not call back. When I showed up for the appointment, I found out my appointment was either cancelled or never scheduled in the first place because they were waiting for me to call with a response on whether or not to use the aftermarket parts. The person I spoke to acted like I should know how a mechanic shops operates and should have known they were waiting for me to get in touch with them to order parts (despite the fact that I was told I only needed to call if I was going to have them use genuine Honda parts). A few days later, I received an update with the expected completion date. That date came and went, and I was assigned a new completion date a day later. I was eventually assigned four different completion dates, all of which passed with no communication until afterward with an updated date, with the exception of the last one, where I received a call five days later (seven days after the last communication I had received) saying my car was ready to be picked up. When I went to pick up the car, the gas tank was completely empty. I was told that, since I had turned the car in with low gas, there was nothing that could be done except hoping there was just enough in the tank to make it to the nearest gas station. Throughout the whole process, there was only one time when someone treated me with even a modicum of respect. All other interactions were unhelpful at best.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent work.
Repair Quality - 5.0/5.0 -
Daily updates on the progress of the work on my vehicle.
Customer Service - 5.0/5.0 -
Customer service very good and explanation of each repair process.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always informative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super fast & great communication!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes i got my car from this particular center in Nov 2022, so i will definitely recommend there to anyone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate being kept up to date on the repair progress. The repair looks great and I was surprised and really appreciate the detailing of my car upon return. Great job! Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10 out of 10 thank you
My Experience - 5.0/5.0 -
Everyone was friendly and helpful. They even found and fixed another issue I had forgotten to take care of. I would recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was friendly and helpful. My old car looks great! No complaints.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
Still waiting for a response on a repair that hasn’t been done
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will always recommend them.
Repair Quality - 5.0/5.0 -
Great job. Personnel treated be great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ralph explained the process, and provided regular updates on the progress. Completely satisfied with the repair work.
Likely to Recommend - 5.0/5.0 -
Appreciated the simple initial evaluation, prompt scheduling and reasonable timeframe for repair. Working with my insurance company was seamless
Repair Quality - 5.0/5.0 -
Repaired areas look great! Perfect paint match.
Customer Service - 5.0/5.0 -
Appreciated the regular updates on the repair progress