Excite Collision Westerville

5.0 (282reviews)
100%
5511 WESTERVILLE ROAD,  Westerville,  OH  43081
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Shop AssistantSparkles

In operation 21 years, 3 years at this location.

“At Excite Collision Center and T&C Body Shop we focus on educating our customers, keeping them safe on the road, and being their trusted complete auto repair provider. That's been our family's mission since we opened our doors in 2005 at Excite Auto Repair and Towing and now adding Collision repair to our portfolio, and we have thousands of happy loyal customers who can speak to the quality and integrity of our service. I personally guarantee our work and that you will leave here confident in the value you received for your auto repair dollar.” Dustin Keller, Owner

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (282)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop's exceptional service quality, communication, and timeliness. Many highlight the team's professionalism, friendliness, and transparency throughout the repair process. Customers frequently praise the thorough explanations provided at every step, making stressful situations manageable and easy. The quality of repairs is repeatedly described as outstanding, with vehicles returned looking brand new and paint matching described as flawless. Timeliness is a strong point, with numerous customers noting their vehicles were completed on time or ahead of schedule. A standout theme is the shop's proactive communication, with customers appreciating regular updates via phone and email that kept them fully informed. Customers also frequently mention the unexpected bonus of receiving their vehicles cleaner than when dropped off. A few customers noted minor areas for improvement, including detailing quality and occasional slight delays, though these were acknowledged as isolated experiences.
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"A+ from start to finish! Communication was top notch throughout: Timely, detailed, friendly, professional. ..." Read more
"They were extremely professional and friendly! They were fast and effective! They did exactly what they said they would for how ..." Read more
"Amazing customer service and excellent service to my vehicle! It feels brand new!"
"... throughout: Timely, detailed, friendly, professional. Finished unexpectedly early and my car came out looking GREAT! They even had to do a little extra shopping to find ..." Read more
"It was promised right when they said it was likely to be finished."
"My vehicle was ahead of schedule."
"It was actually ready ahead of schedule."
"My vehicle was ready ahead of schedule and it was washed too. I appreciate the great customer service and care ..." Read more
"Customer services top-notch. They communicate very well and constantly keep you in the loop."
"Wonderful communication kept me posted along the way. Every other day was never left in the dark and there was no surprises. Everything was upfront as they said it would be."
"The communication was top-notch"
"Their communication was so helpful during the entire process. Never left me wondering."

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Kevin was absolutely amazing the entire time he worked with me very patiently explained everything very thoroughly, clearly, and supported me as much as he could in every way possible. He listened to all my requests and did his absolute best regardless of how complicated it was.. end result was something I couldn’t have asked for any better! 11/10 would recommend and go again.

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Hannah and all the team at excite did a great job assisting us with the repair. They delt with the insurance company and routinely keep us updated on the progress.

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I can't even see where the accident was! Great repair and paint job.

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Best and friendliest service. Great communication and follow up...even after hours!

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From start to finish, everyone and everything exceeded my expectations

Repair Quality

Completely Exceeded my expectations!

Customer Service

Great communication and timeliness

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Amazing customer service and excellent service to my vehicle! It feels brand new!

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Everyone was so kind and professional

Returned Clean

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I'd like to formally apologize to Kevin at Excite Collision Repair... because he completely ruined my ability to complain. I was fully prepared for the classic body shop experience: vague answers and developing a personal relationship with my rental car. Instead, Kevin kept everything moving, communicated constantly, and made the whole process suspiciously easy. My car came back looking brand new! My stress got buffed out, and my faith in collision repair has officially been realigned. Honestly, the only thing that didn't need fixing was Kevin's customer service. Also a huge shoutout to the rest of team—you all deserve a round of a-paws! 🚗✨ My car left looking and feeling amazing, but what stood out even more was the care and professionalism you showed throughout the entire experience. Great service like yours should never go unnoticed. Thank you for making the experience so easy and enjoyable. I'll definitely be back and will gladly recommend your team to others.

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Returned Clean

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Excite employees made the repair process as smooth as possible.

Customer Service

I appreciate being able to rent a car from them too.

Returned Clean

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I will always they did an excellent job.

Repair Quality

Had my Audi repaired at Excite! They communicated very well with me, providing updates and where they were at with the repair. My car was taken care of very well and came back cleaner than before lol!

Customer Service

Communicated super well on any updates they had!

Returned Clean

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Great customer service and quality work!

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Great - Kevin is awesome at his job.

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Hannah is the best!

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Very good job on time

Repair Quality

Did A very good job on my truck even cleaned the whole inside I would recommend them to anybody

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We will definitely recommend Excite Collision to everyone! The staff and service was fantastic! We will be repeat customers if we need repairs in the future.

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Best experience ever! Insurance wanted to put cheap aftermarket glass in my vehicle, before Dennis and his team saved the day. Great job guys!

Customer Service

Excellent Service

Returned Clean