Excite Collision Westerville

5.0 (294reviews)
100%
5511 WESTERVILLE ROAD,  Westerville,  OH  43081
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Shop AssistantSparkles

In operation 21 years, 3 years at this location.

“At Excite Collision Center and T&C Body Shop we focus on educating our customers, keeping them safe on the road, and being their trusted complete auto repair provider. That's been our family's mission since we opened our doors in 2005 at Excite Auto Repair and Towing and now adding Collision repair to our portfolio, and we have thousands of happy loyal customers who can speak to the quality and integrity of our service. I personally guarantee our work and that you will leave here confident in the value you received for your auto repair dollar.” Dustin Keller, Owner

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (294)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear communication, and timely repairs. Many highlight how thoroughly staff explained every step of the repair process, kept them informed with regular updates, and handled insurance matters on their behalf, reducing stress significantly. Repairs are frequently described as flawless, with vehicles returned looking brand new and often cleaner than when dropped off, thanks to complimentary interior and exterior detailing. Customers appreciate the professionalism, friendliness, and transparency demonstrated throughout. Several note completing repairs ahead of schedule as a standout positive. A few customers mentioned that detailing quality could be improved, based on their direct experience, and one noted a minor delay, though communication during that time was still appreciated. Overall, the shop earns strong loyalty and repeat business, with many customers enthusiastically recommending it to friends and family.
AI-Generated from reviews written in the last 12 months
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"They did very well with the repairs of my vehicle, it doesn't even look like there any problem."
"This shop repaired my car fast, friendly and made it like new! 10 stars!"
"A+ from start to finish! Communication was top notch throughout: Timely, detailed, friendly, professional. ..." Read more
"I was very impressed with the color of the new bumper matching with the body of my car; it was a thoroughly professional job!"
"My car came back in amazing shape! It looked better than it did before I hit the deer!"
"... throughout: Timely, detailed, friendly, professional. Finished unexpectedly early and my car came out looking GREAT! They even had to do a little extra shopping to find ..." Read more
"My car was hit in a parking lot. They fixed it quicker than I thought that they would have it done.! I simply wouldnt go anywhere else!"
"It was promised right when they said it was likely to be finished."
"My vehicle was ready ahead of schedule and it was washed too. I appreciate the great customer service and care ..." Read more
"It took a couple of days extra, but they kept me apprised of the situation."
"Wonderful communication kept me posted along the way. Every other day was never left in the dark and there was no surprises. Everything was upfront as they said it would be."
"Customer services top-notch. They communicate very well and constantly keep you in the loop."
"They answered every call and responded in a timely manner; keeping updated on all issues."
"They have great communication skills kept me informed all the way through the processes!"

Likely to Recommend

Repair Quality

They did good work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great company.

Repair Quality

Great Team & Work.

Customer Service

Great Team.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely recommend

Repair Quality

The service attention was quite accurate in determining necessary replacement of a new bumper.

Customer Service

Was very pleased with explanation of required service needed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I really liked working with you guys,I really appreciate the fact that you cleaned up my car & shampooed my seats.

Repair Quality

You did a great job on my car,I appreciated that you cleaned you cleaned my seats too

Customer Service

I think you guys didn't a great job on my car I appreciated that you cleaned my seats too

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kevin is beyond helpful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Ive already suggested EXCITE to some others if work is needed. My only suggestion to excite wiuld be to assure certain things are matched back up. I know that can be difficult with multiple pieces and jobs.

Repair Quality

From my experience the final quality of work is absolutely great as Ive suggested them to abcouple others. Even recieving my vehicle back with interior cleaned up vacumed etc and dash etc wiped down is all an awesome experience.

Customer Service

The interaction with staff is always pleasant. If I call theyreach back out promptly and or text back or email details. They make sure to communicate in the process and upon completion.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job !!

Customer Service

Great job !!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hannah , Kevin and the team at excite kept me informed and were very helpful, polite and informative. I could not have had a better experience and would recommend the company to anyone who needs expert repair. Thanks again for all your help

Customer Service

Hannah , Kevin and the team at excite kept me informed and were very helpful, polite and informative. I could not have had a better experience and would recommend the company to anyone who needs expert repair. Thanks again for all your help

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excite Westerville Repair will always be my first choice. Their customer service is superb and the fact that they returned my vehicle with a complimentary clean and detail to the inside and out of my car was such a pleasant surprise. I appreciate their consistency of professionalism from the first time I spoke with Dennis, all the way up through finalizing the finishing touches with Kevin. Great men!

Customer Service

Customer service is superb

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They took care of the vehicle and kept updated with the progress, would recommend because if the way they handled the issues and completed the service.

Repair Quality

They did very well with the repairs of my vehicle, it doesn't even look like there any problem.

Customer Service

They answered every call and responded in a timely manner; keeping updated on all issues.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very pleased with the repairs to my Ford F150 Truck performed but Excite Collision

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kevin was absolutely amazing the entire time he worked with me very patiently explained everything very thoroughly, clearly, and supported me as much as he could in every way possible. He listened to all my requests and did his absolute best regardless of how complicated it was.. end result was something I couldn’t have asked for any better! 11/10 would recommend and go again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hannah and all the team at excite did a great job assisting us with the repair. They delt with the insurance company and routinely keep us updated on the progress.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I can't even see where the accident was! Great repair and paint job.

Customer Service

Best and friendliest service. Great communication and follow up...even after hours!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

From start to finish, everyone and everything exceeded my expectations

Repair Quality

Completely Exceeded my expectations!

Customer Service

Great communication and timeliness

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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