Roush Honda

4.9 (226reviews)

100%

(614) 882-1535

100 West Schrock Road, Westerville, OH 43081

100%

See Photos

100 West Schrock Road
Westerville, OH 43081

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

About Roush Honda

See Photos

100 West Schrock Road
Westerville, OH 43081

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Services

Free Estimates
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Detailing

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	9:00 am - 6:00 pm
Tue	9:00 am - 6:00 pm
Wed	9:00 am - 6:00 pm
Thu	9:00 am - 6:00 pm
Fri	9:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Honda

I-Car

Call

Website

Reviews (226)

Sort By:
Newest
Rating

201 Customers Rated

5 Stars

72.1% Complete

(163)
4 Stars

11.5% Complete

(26)
3 Stars

2.2% Complete

(5)
2 Stars

1.3% Complete

(3)
1 Star

0.4% Complete

(1)
< 1 Star

1.3% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, professional, and restoring vehicles to like-new condition. Many highlighted the team's proactive communication, keeping customers informed throughout the repair process without needing to follow up. Timeliness was a standout strength, with numerous vehicles completed ahead of schedule. The shop's collaboration with insurance companies on customers' behalf was also widely appreciated. A few customers noted areas for improvement directly from their comments, including occasional gaps in communication updates, minor cleanliness concerns upon vehicle return, and isolated instances of incomplete repairs such as unaligned headlights or unresolved noises.

Select to learn more

Service Quality
Timeliness
Communication

"Everyone was professional and the job looks great."

"My car looks as good as new! Door moves appropriately and feels solid!"

"Overall, good experience. Good communication. Workmanship looks good but did not re-align front lights correctly."

"My window was not replaced and the back door window did not work."

"A couple of days earlier than promised."

"Much earlier than expected."

"They kept me updated on progress and the job was completed earlier than expected."

"Doesn't seem like a yes or no question but it was when promised not early."

"Roush Honda kept me totally in the loop with what was going on with my car and updated me on everything. They completed the ..." Read more

"Roush did an excellent job with the repair and communication to me."

"Overall, good experience. Good communication. Workmanship looks good but did not re-align front ..." Read more

"Did not communicate unless called."

"They kept us informed but I would have appreciated a little more communication throughout."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Everyone was professional and the job looks great."

"My car looks as good as new! Door moves appropriately and feels solid!"

"Overall, good experience. Good communication. Workmanship looks good but did not re-align front lights correctly."

"My window was not replaced and the back door window did not work."

"A couple of days earlier than promised."

"Much earlier than expected."

"They kept me updated on progress and the job was completed earlier than expected."

"Doesn't seem like a yes or no question but it was when promised not early."

"Roush Honda kept me totally in the loop with what was going on with my car and updated me on everything. They completed the ..." Read more

"Roush did an excellent job with the repair and communication to me."

"Overall, good experience. Good communication. Workmanship looks good but did not re-align front ..." Read more

"Did not communicate unless called."

"They kept us informed but I would have appreciated a little more communication throughout."

Lee (Honda owner) reviewed 8/20/26

Mike Randal was great and so helpful during the entire experience

Denise (Honda owner) reviewed 7/23/26

Excellent customer service (Thank you, Mike Randall and team)!

Dana (Honda owner) reviewed 7/13/26

Mike and the Body Shop were polite and professional. When an issue arose after my initial repair they were proactive and helpful, and able to take care of things before my birthday trip

Phillip (Honda owner) reviewed 7/13/26

Handled everything efficiently and kept me informed as needed throughout the process.

Bruce (Honda owner) reviewed 7/1/26

It was great

Michael (Honda owner) reviewed 7/1/26

Phenomenal job with bringing my car back to life! Looks like new again!

Michael (Honda owner) reviewed 5/15/26

We were very happy with service and got car back nice and clean

Kent (Honda owner) reviewed 5/8/26

Roush Honda kept me totally in the loop with what was going on with my car and updated me on everything. They completed the job ahead of schedule and satisfied me in every way I could think of .Thanks

Will (Honda owner) reviewed 4/27/26

Angelisha (Honda owner) reviewed 4/22/26

Overall, a great experience start to finish, everything explained well good communication and end result amazing so happy to get my car back. Thank you!

Everything was great

Josie (Honda owner) reviewed 4/9/26

Stuart (Honda owner) reviewed 3/30/26

Felix (Honda owner) reviewed 3/30/26

Car runs smooth but I still hear that noice coming from the back tires when I apply breaks

Mike was always ready to answer questions and explain stuffs to my understanding

Kaitlyn (Honda owner) reviewed 3/27/26

Kevin and Mike are the best! The repairs looked fantastic and they completed the repairs as quickly as they could.

Edgar (Honda owner) reviewed 3/23/26

My first time accident so appreciated how Mike helped us throughout the process regarding the repairs and the extra inspections and dealing with the insurance company.

Michael (Honda owner) reviewed 2/23/26

I appreciate how quickly the work was completed and how well they worked with the insurance company on our behalf.

Anonymous (Honda owner) reviewed 2/12/26

Roush did an excellent job with the repair and communication to me.

Mike did a great job communicating with Susan and I on the repair

Aaron (Honda owner) reviewed 1/29/26

Effie (Honda owner) reviewed 1/22/26

Clark (Honda owner) reviewed 1/15/26

Mike Randall oversaw repairs and service and did a fine job.

See prior question response

Top of reviews

Excite Collision Westerville

5.0 293 reviews
5511 WESTERVILLE ROAD
Westerville, OH 43081
Gerber Collision & Glass - Wes...

4.8 5,026 reviews
750 Northfield Rd
Westerville, OH 43082
Rife's Auto Body - Westerville...

4.8 1,013 reviews
3310 Paris Ct
Westerville, OH 43081

view more shops in: Westerville | 43081

Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Roush Honda

Get an AI powered repair cost prediction

About Roush Honda

Get an AI powered repair cost prediction

Reviews (226)

201 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 3.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?