Direct Collision Center, LLC

My Experience - 5.0/5.0 -

The car looks great. The fit and finish is better than what it was prior to the collision. The communication was really good and the vehicle was finished early

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks for job well done!

My Experience - 4.8/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Car was repaired to excellent shape and shop was quick and easy to work w

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Very good

Returned Clean

My Experience - 5.0/5.0 -

Excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Always giving you updates on status of the repair and happy to answer any questions you have. A very friendly staff

My Experience - 5.0/5.0 -

Great service thank you!!

Likely to Recommend - 0.5/5.0 -

One bad interaction ruins it for me

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

All the ladies at the front desk were fabulous. However, my husband and I had a really bad experience with Justin.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We always use Direct Collision when our car gets damaged. We are very happy with the work they do.

Customer Service - 5.0/5.0 -

Everyone is always helpful and friendly.

Returned Clean

My Experience - 5.0/5.0 -

I just want to say that direct collision gave me a great experience. I really appreciated the direct communication and all the effort put into making my car look brand spanking new!! thank you to direct collision.!!

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

I have to take my car back again because the damage is still visible and looks like nothing was really fixed.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

First of all after they did the body work on my wife's car they didn't put a black emblem back on it and they completely ruined her dash in a 2025 Camry. She had never liked the dash one time, and when they clean it they scratched the dash up bad!! The car was brand new had 8,000 miles on it. Cane in brand new on the inside left with the dash completely ruined

Customer Service - 0.5/5.0 -

Terrible customer service especially when you guys messed up the car

Returned Clean

Likely to Recommend - 4.0/5.0 -

Work done was good

Repair Quality - 4.0/5.0 -

Generally repair was good and finished work at given time

Customer Service - 3.0/5.0 -

Need improve on environment orientation not everyone is familiar with environment

Returned Clean

My Experience - 5.0/5.0 -

Repair was minimal but team completed repair in 24 hrs. Only area of opportunity from experience was receipt remainder notifications about service appointment. Never received a remainder after service appointment was scheduled

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The process was very simple. I appreciate the team's hard work and service to my vehicle.

Repair Quality - 4.0/5.0 -

If the work had been completed in one visit I would have given the team a 10.

Customer Service - 4.0/5.0

Returned Clean