Direct Paint & Collision Inc.

4.9 (1,876reviews)
98%
1000 North Eagle Road,  Havertown,  PA  19083
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In operation 46 years.

We perform flawless collision repair with trained & licensed technicians. Direct Paint & Collision has the most modern equipment to restore your vehicle back to like-new condition. With over forty years in business, we are known not only for the quality of our repairs, but also for being the best at servicing the needs of our customers. Direct Paint is committed to providing customers with quality parts and making the process of getting back on the road after an accident as seamless as possible. The team is I-Car Gold Certified and can handle body repairs for any make and model. Direct Paint has in-house insurance claims experts who can work with your insurance company, so you don’t need to stress over the details.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Reviews (1,876)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return, often exceeding expectations. The team receives high marks for professionalism, friendliness, and courteous service throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and email updates that kept them informed at every stage. Timeliness is frequently highlighted, with numerous customers receiving their vehicles ahead of schedule. The seamless coordination with insurance companies and rental car services is also widely appreciated. A small number of customers noted areas for improvement, including occasional delays without proactive explanation, and inconsistent communication during longer repairs, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"The quality of the repair was excellent. Very friendly supportive staff. They make you feel at ease and ..." Read more
"... are super friendly, perform on a timely manner, and the quality of the work is outstanding. Highly recommend!" Read more
"... great. The staff was friendly, professional, and the quality of their work was exceptional. Their time management was impressive — everything was completed ..." Read more
"Not only was my car done earlier than expected, it looked brand new!"
"... and rent a car and even returned the car for us. My car was looks brand new. They did a wonderful job. Thank you." Read more
"It was ready three days early which was great!"
"Fast, easy and great work! Great communication, and the car was finished well before expected. Would definitely recommend."
"I was originally told car would be ready in 5 days but it took 2 weeks minus a day."
"We got it several days early."
"... updated with progress and explained what was going on. The vehicle was done ahead of schedule and I was very pleased with the overall appearance of the work." Read more
"... Collision is thing can actually go uphill from there. Excellent communication from day1! What was needed, how long it would take and kept us up to date through ..." Read more
"During the first week of repairs I got text updates about the work. About when I thought my car would be finished, ..." Read more
"Emails were sent every 4 to 5 days with updates"
"The staff was super friendly, communicated often, the rental car process was really convenient, and my car looked so clean and perfect ..." Read more
"... customer service! Great explanation of the process, and great communications along the way to ensure we were informed of the progress & completion date." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent experience overall.

My Experience

I was kept aware of all steps and the time line for my car. Very happy with all work done

My Experience

Professional, courteous, and thorough. Excellent work and communication

My Experience

Great Job

Likely to Recommend

Im happy

Repair Quality

Happy with the work

Customer Service

Happy with the work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and friendly service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very kind and helpful and I really appreciate all the transparency along with the speed and quality of everything done.

My Experience

Quick process. Nice updates via text

Likely to Recommend

they did great work

Repair Quality

its been said

Customer Service

they finished the job ahead of schedule and sent me text messages on their progress.they did a great job.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good experience overall. Excellent communication and the repairs were done promptly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Soooo communicative and accommodating!!!

My Experience

Josh and the team were so professional and understanding and made the whole process easy and convenient. The text updates were great in letting us know how things were going and when we picked up the car it was immaculate and looked like a brand new car. Thank you to the whole team!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Thank you so much for all the text updates.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

John was very informative and helpful. He provided me with a clear estimate and explained how long my car would be in the shop. He was very professional, prompt, and made the entire process easy to understand. I truly appreciated the great customer service!

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