Caliber - Clifton Heights

4.9 (3,941reviews)
97%
557-C E Baltimore Pike,  Clifton Heights,  PA  19018
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,941)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as outstanding and vehicles returned looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular Tuesday and Thursday text updates, phone calls, and proactive notifications throughout the repair process. Many customers noted their vehicles were completed ahead of schedule, which was a pleasant and recurring surprise. A small number of customers noted areas for improvement directly from their experiences, including occasional delays due to parts availability, isolated quality concerns upon vehicle return, and preferences for phone communication over text updates.
AI-Generated from reviews written in the last 12 months
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"Ive been running around like crazy since I got my car back and not a single issue. They did a great job ..." Read more
"... professional. The process was explained well and quick. The work performed on my vehicle was excellent and I'm very happy with the result." Read more
"... working well since was handover to me.No more stress. I will like to recommend Caliber collision for all your maintenance and body repairs .Trust me you will ever ..." Read more
"... everything from the initial tow to the shop to the finish. The Team was very prompt, professional, and kind. I was very happy with the finished car. In the future ..." Read more
"... drop it back off after the repairs were complete. My car repairs were pristine. Your customer service was exceptional!" Read more
"... repair. The completion of the repairs are timely and always earlier than the estimated date. Thanks, team!" Read more
"everything went well repair was faster than originally ecpected"
"... my experience was much better than my first time. I had faster service, inside and on my car repairs, very friendly customer service, didn't have to wait ..." Read more
"It took too long to give me my car back. This is the only comment that I had.Thank you"
"... 2nd time working with you to repair my vehicle and the level of communication is unmatched" Read more
"The communication was excellent from beginning to end."
"... little over a month it is brand new again to me. I appreciated being kept in the loop with timely updates on the cars repair. Thank you for all your expertise." Read more
"The tech did a phenomenal job with the work he did. The communication was amazing during the entire process. It was great knowing what was going on with my vehicle ..." Read more
"... Their team has always surpassed our expectations. They are courteous and kept us updated on the progress of the repair. The completion of the repairs are ..." Read more

My Experience

The staff were knowledgeable, thorough and polite. The car looks great. Special mention of Denise. She was helpful and kind while navigating this difficult process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I had to have a couple of problems rectified one is that the door was biting on the fender and making a noise they had to fix that. 2) is that the wheel well liner was mismatched the passenger side was cheap and flimsy and shiny different from the driver side of the vehicle and they had to fix that and did it. Also, the paint color was a little off I didn’t really make the issue.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was quicker than estimated and I was pleased with that. Derek Reid, the service advisor was professional and thorough and made sure I understood everything. Everyone I encountered treated me respectfully.

My Experience

Good communication, everything done as stated, and it was a nice surprise to find the car clean and vacuumed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the professional and courtesy response in the recent repair of my car thank you !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I love this shop- they are the best. I would recommend Caliber to anyone!!

Repair Quality

The car looks great- the fender replacement piece and paint job were expertly executed. I’m very happy with it.

Customer Service

Wonderful! I was out of town when the repair happened, and Caliber brought my car back to my house while I was away. They also detailed the interior of the car, which was completely unexpected and totally awesome. Great customer service, overall!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was great. Quick and easy process. Vehicle looks great now.

My Experience

Derek and Denise were amazing and made the process seamless. Appreciated the updates on where my car was at during the repairs as well. Thank you to you both!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good shop

Repair Quality

Quick, professional and easy

Customer Service

Professional and courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

That my car is fixed and drivable again. So far, the damage looks like it never happened

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wes was wonderful! Thank you Wes for listening to me and making sure that all of the repairs we corrected with my car. I appreciate you!

Likely to Recommend

Repair Quality

Thanks Wes

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes, completely satisfied

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