Caliber - Center City South

4.9 (7,482reviews)
97%
2052 Washington Avenue,  Philadelphia,  PA  19146
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (7,482)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team received high marks for professionalism, friendliness, and expertise. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process, keeping them fully informed at every stage. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of the estimated date. A few customers mentioned minor concerns around repair adjustments, delays, or communication gaps, as noted directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"The entire team I worked with was absolutely outstanding!! Very kind and also very responsive & my car turned ..." Read more
"Your staff has been wonderful to work with, very professional and caring and the workmanship was excellent."
"The exterior of the car was perfect and the paint well-matched. I was pleasantly surprised at how clean the interior ..." Read more
"... Washington The customer service was amazing, but the work done to my vehicle was absolutely horrible. Pieces are coming off of my truck thats not being ..." Read more
"... the gap was still wider, I accepted the car. A bit disappointed that it needed to go back into the shop for an added adjustment which should have been done ..." Read more
"It was done earlier than expected BUT with great satisfaction!!!"
"... kept us in constant contact about our car repairs. The repair was done sooner than estimated. The car is beautiful and was so clean when we picket it up. Thank you ..." Read more
"Thanks for getting my repair done several days sooner than I was expecting I appreciate yall"
"It was ready 5 days earlier than expected! Everything went as planned and came out amazing."
"Work seems fine. Only negative thing is that it took extra long time for work to be completed"
"... of the best auto shops I have ever used. They are very communicative in letting you know status and next steps with your car. They have a text line for updates ..." Read more
"I was a little disappointed in the lack of communication on the progress of my car"
"I had to call to get updates about 1-2 weeks into my service. It would've been nice to receive those updates sooner. ..." Read more

Likely to Recommend

Repair Quality

Everything was explained very clearly to me by Bri

Customer Service

I had to reschedule my drop off date multiple times and the front desk was very accommodating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication from beginning to end. Beautiful job on the finish repair and repainting of the car. Only complaint was some stickers on the windshield passenger side that turned out to be much harder to remove than I thought, but they offered to take care of them if I brought it back in.

Likely to Recommend

Repair Quality

Great communication and did a great job on the repair and paint.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

THEY HAD MY PERSONAL INFORMATION ON THE FRONT SEAT WHEN I CAME TO GET THE CAR...BACK SEAT WAS PULLED OUT..THEY DIDNT PUT THAT BACK EITHER

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great to work with and repair was done quickly. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sevice was great ....everybody in th e office was great...especially Bri.....She kept me posted on everything and my car was completed on time

My Experience

Very efficient and always kept me up to date with each step of the repairs

My Experience

Ed and the rest of the team were great. They were good with communicating with the progress of the repair. Repair job was excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kate was wonderful and I truly appreciated her help.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kate was very responsive and helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for keeping me up to date with the text updates, they were helpful and made me trust Caliber Collision more on their process. The work done to my car was done very well and their attention to detail was thorough from the initial inspection until the moment I picked up my car! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Bri was amazing. Everyone in the office was extremely friendly and knowledgeable. They updated me constantly so I always knew the status of the claim and repairs. I would highly recommend Bri and caliber to anyone in Philly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

There’s no sign of damage from the accident.

Customer Service

Bri was awesome!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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