Direct Repair Collision Ctr, Inc.

5.0 (226reviews)

100%

(412) 782-7467

725 Butler St, Pittsburgh, PA 15223

100%

725 Butler St
Pittsburgh, PA 15223

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Online Estimate

About Direct Repair Collision Ctr, Inc.

725 Butler St
Pittsburgh, PA 15223

Get Directions Email

Take photos and get an online estimate

Online Estimate

In operation 22 years.

Direct Repair Collision Center Inc is located at 725 Butler St (Rt8) in Etna, Pa. - Locally Owned and Operated sense in 2004. We specialize in Collision Repair, Restoration, and Custom Work. We accept all insurance claims and work with all insurance companies. Our shop is a Preferred repair facility among many major insurance companies. We strive to follow OEM guidelines for the repair of your vehicle, making sure your car is as close to factory as possible, safety is our number one concern!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Motorcycle Repair
Detailing

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:00 pm
Tue	8:00 am - 4:00 pm
Wed	8:00 am - 4:00 pm
Thu	8:00 am - 4:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (226)

Sort By:
Newest
Rating

175 Customers Rated

5 Stars

73.9% Complete

(167)
4 Stars

3.5% Complete

(8)
3 Stars

0% Complete

(0)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team received high marks for proactive communication through text updates and phone calls, keeping customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers delighted to receive their vehicles days or even weeks ahead of schedule. The friendly, professional, and accommodating staff created a welcoming atmosphere that eased the stress of the repair experience. Customers also frequently highlighted the complimentary interior and exterior cleaning as a pleasant and unexpected bonus. A few customers noted minor concerns around scheduling wait times and isolated cleanliness issues, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... The staff is amazing. Communication was fabulous. My car looks like it came out of the showroom. I would recommend Direct Collision to my family and ..." Read more

"... and appreciation for the work done by this team. Above and beyond every step of the way. I will not even consider a company other than Direct ..." Read more

"... would definitely recommend them for great service & outstanding repair craftsmanship. I appreciated their commitment to quality, customer ..." Read more

"Amazing work! Just picked up my truck everything looks OEM and can't tell of any repairs from the accident. Everything shows a high level ..." Read more

"... staff were professional, communicative, and did an excellent job with incredible attention to detail. Thank you!" Read more

"My car was ready days before the expected due date, which made my life so much easier!"

"... shop. Also the car was to be ready on the 25th but it was repaired and delivered on rhev20th" Read more

"Finished a few weeks before promised!"

"The vehicle was done well over a week before the estimated date of completion."

"It was ready early, thank goodness. The snow storm was coming and my rental was a Toyota ..." Read more

"Amazing service! Prompt, clear & helpful communication. Pleasant & informative staff. The female employee ..." Read more

"... professional and friendly in their communications, kept me informed of progress via text messaging, and did a fantastic job on my vehicle. It looks ..." Read more

"We got updates frequently. Every time we called. The phone was answered. I did not have to wait on ..." Read more

"Everyone was so nice and amazing. I was kept up-to-date on the progress of my car along the process. They made it easy to communicate ..." Read more

"The time was very nice and informative. I was never wondering what was happening along the way."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... The staff is amazing. Communication was fabulous. My car looks like it came out of the showroom. I would recommend Direct Collision to my family and ..." Read more

"... and appreciation for the work done by this team. Above and beyond every step of the way. I will not even consider a company other than Direct ..." Read more

"... would definitely recommend them for great service & outstanding repair craftsmanship. I appreciated their commitment to quality, customer ..." Read more

"Amazing work! Just picked up my truck everything looks OEM and can't tell of any repairs from the accident. Everything shows a high level ..." Read more

"... staff were professional, communicative, and did an excellent job with incredible attention to detail. Thank you!" Read more

"My car was ready days before the expected due date, which made my life so much easier!"

"... shop. Also the car was to be ready on the 25th but it was repaired and delivered on rhev20th" Read more

"Finished a few weeks before promised!"

"The vehicle was done well over a week before the estimated date of completion."

"It was ready early, thank goodness. The snow storm was coming and my rental was a Toyota ..." Read more

"Amazing service! Prompt, clear & helpful communication. Pleasant & informative staff. The female employee ..." Read more

"... professional and friendly in their communications, kept me informed of progress via text messaging, and did a fantastic job on my vehicle. It looks ..." Read more

"We got updates frequently. Every time we called. The phone was answered. I did not have to wait on ..." Read more

"Everyone was so nice and amazing. I was kept up-to-date on the progress of my car along the process. They made it easy to communicate ..." Read more

"The time was very nice and informative. I was never wondering what was happening along the way."

Kathleen (Kia owner) reviewed 8/19/26

Very friendly and the car looked brand new when I picked it up.

Daniel (Honda owner) reviewed 8/18/26

Brian (Jeep owner) reviewed 8/17/26

Indeed we recommend this team.

Working with Direct Repair was flawless and professional. We definitely will recommend this service to anyone looking for auto repair.

We are very satisfied with Kelly and the team.

Janet (Chrysler owner) reviewed 8/17/26

John (Kia owner) reviewed 8/17/26

Very friendly,,professional,and informative.

Mary (Honda owner) reviewed 8/17/26

I would use again. Kelly is very polite and personable. Repair done in shorter time allotted.

Very satisfied.

My car was completed in a timely manner. Kelly very courteous .

Same

Sondra (Scion owner) reviewed 8/17/26

I will tell them that the shop is excellent job

I can’t believe the guy clean my car floor They are amazing to do good job Thank you

No comment

Daniel (Subaru owner) reviewed 8/6/26

Patrick (Kia owner) reviewed 8/5/26

Willis (Subaru owner) reviewed 8/4/26

Workmanship on its own top shelf. Simply the best!

Amazing workmanship !

Over my 60 years of driving have had many repair jobs done on my vehicles. This is the only one repaired to such quality that the vehicle is equal to or better than when showroom new.

Corbin (Kia owner) reviewed 8/3/26

Excellent and to the point. Very open about the wait time and the whole process.

Julia (Chevrolet owner) reviewed 8/3/26

Layla (Volvo owner) reviewed 7/31/26

Kelly was so friendly and easy to work with. The body shop team did a wonderful job on our car. Thank you very much!

Trent (Kia owner) reviewed 7/29/26

When there are shops just around the corner, location outside of the city proper is the only limitation to my recommending or using the shop again. But, if I again need a State Farm-preferred shop, I will absolutely be back.

Jonathan (Kia owner) reviewed 7/27/26

The time was very nice and informative. I was never wondering what was happening along the way.

Hao (Honda owner) reviewed 7/26/26

Alexander (Toyota owner) reviewed 7/20/26

Constance (Honda owner) reviewed 7/20/26

Car looks great color match is perfect. They did a great job and even got my car done a week ahead of time.

Great job attention to detail got done with my car early then said planned

Friendly and helpful

Nathan (Chevrolet owner) reviewed 7/17/26

Amazing service! Prompt, clear & helpful communication. Pleasant & informative staff. The female employee at the front desk was exceptional throughout the entire process!

Absolutely

The entire process was seamless. The staff were very helpful & friendly, going out of their way to send numerous text messages with timely updates on the progress of the repair (insurance info, estimate, ordering parts, scheduling appts & completing the repair). It could not have gone better. They are a truly professional & high level establishment!

Exceptional.

Joseph (BMW owner) reviewed 7/13/26

I will recommend direct repair. They are very efficient and do nice work

Highly recommend

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Direct Repair Collision Ctr, Inc.

Take photos and get an online estimate

About Direct Repair Collision Ctr, Inc.

Take photos and get an online estimate

Reviews (226)

175 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean