Caliber - Pittsburgh - Babcock Blvd

4.8 (1,190reviews)
96%
1919 Babcock Blvd,  Pittsburgh,  PA  15209

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,190)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the seamless, stress-free experience from drop-off to pickup, with frequent text and email updates keeping them well-informed throughout the process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, often cleaner than when dropped off. Customers also appreciated the shop coordinating directly with insurance companies and rental car agencies. A few customers noted delays, primarily attributed to parts availability, shipping issues, or holidays, though most felt communication during those delays was handled well. Some improvement points raised directly by customers included better upfront estimates for completion timelines, more proactive communication before work begins, and ensuring all mechanical aspects are thoroughly addressed alongside cosmetic repairs.
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"... the car was ready within the established timeframe. The service was exceptional. A perfect 10." Read more
"... car is ready, I just leave the rental at Caliber. The staff go above and beyond to provide amazing customer service. I've never experience customer service better anywhere. ..." Read more
"... in till I picked up my car the staff were amazing. Greeted with a smile, explained the process, answered all my questions. Excellent service." Read more
"Caliber Collision is top notch. Communication, professionalism and impeccable service are an integral part of their service program. I would recommend them ..." Read more
"Excellent customer service. Very professional. Excellent communication with updates. Over and beyond satisfied."
"notable difference between most other places is that we received informative text messages. The progress of the car but also the Y was present such as what they are ..." Read more
"... and the completion date had to be pushed back and the communication regarding that was amazing. Thank you!" Read more
"I was extremely satisfied with my service. The line of communication was excellent - I received updates throughout the entire process. My car was completed much faster ..." Read more
"Extremely satisfied. Proactive updates, clear timelines, friendly and attentive staff."
"It was close enough though, and good communication made up for slight delays, which were promptly communicated."

My Experience

Josh is very professional.

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My Experience

Car was very dirty with white spots

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My Experience

The paint job and professionalism were top notch. Although it looks like the headlight that was replaced was used and looks very worn out

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I feel like a used headlight was installed

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Returned Clean

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Everyone was great at Caliber! Very helpful!

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Everyone was very friendly!

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My Experience

The whole process went very smooth. Exceeded expectations!!!

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Returned Clean

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They did a great job on painting the new door but, they did not tighten all the bolts to attach the door correctly it rattles when opening or closing and it’s definitely loose. They said they would only have it for a week and a half and held it for 2 and a half weeks . When they test drove it one of the workers had to have scraped a curb because there is now damage on my passenger side rim ! Plus they had my car for 4 days without the door even being on site ! Bad service experience. My whole family works on cars and this was just horrible !

Customer Service

The customer service was decent , nice people but not satisfied with how everything went !

My Experience

Everything was handled very well. The communication was great. The people at the shop were friendly and helpful. The work was done well and in a timely manner.

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I am very pleased with my experience.

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Communication was timely and friendly.

Returned Clean

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I am very satisfied with my repairs and customer service here. Josh was very thorough when explaining what needed done and was patient with my questions. My car was ready when it was predicted to be. Josh even stayed late on a Friday when I couldn’t get there to pick up my car by 5:30. I appreciated that so much. I will definitely recommend this location to anyone who needs it. Thank you guys again!