Caliber - Pittsburgh - Babcock Blvd

4.9 (1,156reviews)
97%
1919 Babcock Blvd,  Pittsburgh,  PA  15209

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,156)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the convenience of regular text and email updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and repairs completed to a high standard. Timeliness was also a strong point, with numerous customers noting their vehicles were completed ahead of schedule. The professionalism, friendliness, and helpfulness of the staff were recurring themes, with many customers expressing they would return and recommend the shop to others. A small number of customers noted delays, though most acknowledged these were due to parts availability, holidays, or insurance-related issues rather than shop performance. A few customers mentioned communication could be improved during waiting periods, and one noted concerns about repair quality and cleanliness upon pickup. Overall, the vast majority of customers expressed high satisfaction and confidence in the shop.
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"... the car was ready within the established timeframe. The service was exceptional. A perfect 10." Read more
"Excellent customer service. Very professional. Excellent communication with updates. Over and beyond ..." Read more
"Excellent service and excellent customer service!!! A 2010!!!! Would recommend to all my friends and ..." Read more
"... car is ready, I just leave the rental at Caliber. The staff go above and beyond to provide amazing customer service. I've never experience customer service better anywhere. ..." Read more
"Caliber Collision is top notch. Communication, professionalism and impeccable service are an integral part of their service program. I ..." Read more
"notable difference between most other places is that we received informative text messages. The progress of the car but also the Y was present such as what they are ..." Read more
"... the completion date had to be pushed back and the communication regarding that was amazing. Thank you!" Read more
"I was extremely satisfied with my service. The line of communication was excellent - I received updates throughout the entire process. My car was completed much faster ..." Read more
"... exactly as described when we dropped off the car. You communicated your progress and setbacks in an easily understood format. This was a stress free process for us." Read more
"Extremely satisfied. Proactive updates, clear timelines, friendly and attentive staff."

My Experience

They did a good job repairing my vehicle, did what they told me they would do, & got my vehicle back to me quickly

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Repair Quality

Caliber did a nice job of repairing the damage to my car, they kept me updated on the progress, & were courteous & professional

Customer Service

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I was very satisfied with my experience with Caliber collision and would recommend them to anyone.

Customer Service

Returned Clean

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Highly recommend the north hills location, they were great to work with.

Repair Quality

Our service was great a 10/10. Sorry we did not reply sooner we ended up going on vacation. But I would highly recommend going to caliber especially the north hills location. He was great to work with, and always kept us updated

Customer Service

The customer service was great. He always kept us updated on the process and any changes that had occurred. Sorry for the late survey we went on vacation. I would recommend the north hills location to my family and friends. And if needed we would be a returning customer.

Returned Clean

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My Experience

Work seems very good. My car came back cleaner than I gave it to them. I also appreciated the good communication. Thank you!

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Repair Quality

The quality was well. Wish the color matched better, but that's just the coating that didn't show up as well as the rest of the vehicle. But they did very well otherwise. Some of the parts felt like plastic compared to the metal it felt like before

Customer Service

Very happy with the customer service. Ron took care of us the entire time, and was very kind, professional, understanding, respectful.

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My Experience

The work was done in the estimated time. It looks beautiful - just like the original car. I was also pleased the interior was detailed - smelled like a new car. Let's not forget Josh the service advisor. He kept me updated 2 times a week just like he said. Very pleased with Caliber.

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My Experience

Everyone has been wonderful twice now!

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My Experience

You were attentive to my needs, courteous and knowledgeable. You stayed in touch with me throughout the time you worked on my car. All of the above meant a lot to me! Thank you!

My Experience

This is a very professional organization. They treated me with tremendous respect. When I was late getting to my first appointment they couldn't have been nicer about it. They kept me up to date on the process and when there was a delay in getting the bumper, they called to tell me why this would take longer before I could get my Kia back. I dropped off the car I rented from Enterprise at Caliber and they took care of returning it.

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My wife took her truck there and that's why we took my car to Caliber

Repair Quality

I am very happy with the service that I received.

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Returned Clean

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Repair Quality

I was extremely satisfied with my service. The line of communication was excellent - I received updates throughout the entire process. My car was completed much faster than the original estimate. I also really appreciated the advice and recommendations that were given to me in regard to my car. The entire team was very friendly and helpful!

Customer Service

Returned Clean

Likely to Recommend

Very professional and accommodating in all respects.

Repair Quality

Professional, kept us informed and finished ahead of schedule.

Customer Service

Ron at the Babcock location was very easy to deal with.

My Experience

Josh was very professional. I appreciated the text messages on Tuesday and Thursday updating the status of your repairs. I would definitely recommend Caliber Collison.

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Returned Clean