Dlm Southwest Collision

4.8 (1,597reviews)
96%
3401 Claremont Ave NE,  Albuquerque,  NM  87107
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We have been in operation since 1985 in the autobody collision repair industry and provide body and refinish services as well as frame, mechanical, electrical, glass repair and replace, glass tinting and clear protection, painless dent repair and also restorations. We work with all insurance companies, and you have the right to have your vehicle repaired anywhere you choose. We offer a lifetime warranty on all insurance repairs. Our technicians have been trained to repair your vehicle correctly and have years of experience and training in expert color matching. We are an I-Car Gold class certified shop. Come see us for a free estimate

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Call
Email

Reviews (1,597)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition, including precise paint matching and meticulous body work. The team is widely commended for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with customers appreciating regular text updates throughout the repair process. Many vehicles were completed ahead of schedule, exceeding customer expectations on timeliness. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated finishing issues such as buffing marks, and inconsistent front desk responsiveness — all highlighted directly in customer comments. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... that was not to be painted!! I can tell you this is by far the best repair shop in New Mexico!!! I will definitely be recommending them to all the ..." Read more
"... on the spot, what they say they will do they do. My auto looks like a new car, everything match just as if it was at factory. I will continue to use DLM and recommend friends ..." Read more
"... The customer service and communication was great. The quality of the work they did was outstanding. I will definitely recommend them to anyone who needs ..." Read more
"Did great job on my 2018 4Runner. Did a great job on the body work and matched the paint perfectly."
"The paint has more orange peel than an orange. And the interior was left covered in white sanding ..." Read more
"... They returned the vehicle in immaculate condition. The work was completed in a timely manner. They under promised and over delivered.I would highly ..." Read more
"Earlier than expected!!"
"... been told it would take about 4 days to complete - repair stretched into mid week the week after." Read more
"I was about seven days behind schedule, which was not of course the fault of the shop but ..." Read more
"Was told it would take roughly 5 business days but it took a couple days longer due to a part being damaged upon arrival. Kinda sucks that it took that long for a minor repair, ..." Read more
"... outstanding, they were super friendly and easy to work with! They sent me updates all the time. The repair work was perfect!! My 4Runner came out ..." Read more
"DLM catch me in the loop on every step of the way of the progression of my vehicle. I really appreciate ..." Read more
"Communication was excellent .I received texts with status updates which didnt leave me wondering where things were at. Service was fast and my vehicle ..." Read more
"Communication on when vehicle would be done could have been better - was getting automated replies with a completion ..." Read more
"Thanks for the constant updates! There were NO surprises as to when I was getting my truck back…which was impressive considering the extent of damage."

My Experience

Dino was especially helpful, and gave advice how to avoid Construction to get home. He is definitely an asset to your organization.

Likely to Recommend

Already recommended several people

Repair Quality

Everything was done very professional.

Customer Service

Perfect

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate their standard of workmanship . Kyle was extremely helpful and walked me through the whole process. My experience with this shop is positive and I would go back to them for any repair.

Likely to Recommend

Repair Quality

Very satisfied with the level of craftsmanship

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ver professional service from Kyle. Quick turnaround on the repair. It looks great and I couldn’t ask for more.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kyle provided excellent customer service and a timely, quality repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I already posted on Facebook. This is the best place to go get some bodywork paint whatever it is you need when it comes to your vehicle DLM goes way up and beyond to take care of the customers. I’m not saying that because I’ve known him for a long time, I’m saying that because I would only trust him to work on my vehicle and his team is freaking amazing. Thank you you guys love you and God bless.

Likely to Recommend

Again, if I could give them higher than a 10, I would

Repair Quality

DLM Collision is very awesome. They go up and beyond to take care of their customers. I recommend them to everybody for bodywork paint, etc. body damage whatever it may be the owner and his staff are outstanding if I could give more than 10 stars I would.

Customer Service

Awesomeness. We ordering a staff go up and beyond fix repairs whatever they may be in a timely fashion. I’ve been there before this last time and will continue to use them. I highly recommend them not to mention very honest and very giving to the community thank you so much.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was timely, efficient, and above expectations.

My Experience

Thank you Kyle

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

do not appreciate the black paint on the plastic fender flares this was never discussed and my approval was not asked for…

My Experience

Thanks for washing my car!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

had a great experience with this collision repair company! They did an excellent job fixing my front bumper, and it looks as good as new. The work was done professionally, and I’m really happy with how everything turned out. I appreciate the attention to detail and the quality of the work. I would definitely recommend them to anyone who needs collision repairs!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job!

Customer Service

Pleasant and knowledgeable staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Dlm replaced my Tesla door and the color match was perfect. Excellent job from this company.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did a good job on the repairs. However, I feel like it took longer than it should’ve.

Customer Service

Rilee and Kyle were super friendly, helpful, and patient with all my dumb questions!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Staff very nice and professional and area repaired looks like new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!! Everyone was excellent, highly recommend

My Experience

DLM did awesome job on my vehicle. I will recommend them to everyone

Likely to Recommend

Repair Quality

Car looks awesome! Will recommend to everyone

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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