Dlm Southwest Collision

4.9 (1,582reviews)
96%
3401 Claremont Ave NE,  Albuquerque,  NM  87107
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We have been in operation since 1985 in the autobody collision repair industry and provide body and refinish services as well as frame, mechanical, electrical, glass repair and replace, glass tinting and clear protection, painless dent repair and also restorations. We work with all insurance companies, and you have the right to have your vehicle repaired anywhere you choose. We offer a lifetime warranty on all insurance repairs. Our technicians have been trained to repair your vehicle correctly and have years of experience and training in expert color matching. We are an I-Car Gold class certified shop. Come see us for a free estimate

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Call
Email

Reviews (1,582)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs described as looking brand new and matching factory standards. The team was widely commended for going above and beyond, including advocating with insurance adjusters and delivering vehicles in immaculate condition. Communication stood out as a key strength, with customers appreciating regular text updates that kept them informed throughout the repair process. Many noted their vehicles were completed ahead of schedule, exceeding expectations on timeliness. A few customers noted areas for improvement, including occasional issues with automated text notifications not reflecting accurate completion times, isolated finish quality concerns requiring return visits, and rare instances where proactive communication could have been stronger. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... that was not to be painted!! I can tell you this is by far the best repair shop in New Mexico!!! I will definitely be recommending them to all the ..." Read more
"... truck absolutely take pride in the work that they do. They restored the damage to make it look like new. They returned the vehicle in immaculate condition. ..." Read more
"... thank you all again, Southwest Collision provided the best service from start to finish. They went above and beyond to ensure our safety and did a great job on all the ..." Read more
"... on the spot, what they say they will do they do. My auto looks like a new car, everything match just as if it was at factory. I will continue to use DLM and recommend friends ..." Read more
"The paint has more orange peel than an orange. And the interior was left covered in white sanding ..." Read more
"... They returned the vehicle in immaculate condition. The work was completed in a timely manner. They under promised and over delivered.I would highly ..." Read more
"... been told it would take about 4 days to complete - repair stretched into mid week the week after." Read more
"I was about seven days behind schedule, which was not of course the fault of the shop but ..." Read more
"... outstanding, they were super friendly and easy to work with! They sent me updates all the time. The repair work was perfect!! My 4Runner came out ..." Read more
"DLM catch me in the loop on every step of the way of the progression of my vehicle. I really appreciate ..." Read more
"Communication was excellent .I received texts with status updates which didnt leave me wondering where things were at. Service was fast and my vehicle ..." Read more
"Communication on when vehicle would be done could have been better - was getting automated replies with a completion ..." Read more
"... very professional and nice! My only complaint is we were never contacted when parts arrived or the car was ready we initiated the calls." Read more

Likely to Recommend

Repair Quality

Did a good job on the repairs. However, I feel like it took longer than it should’ve.

Customer Service

Rilee and Kyle were super friendly, helpful, and patient with all my dumb questions!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Staff very nice and professional and area repaired looks like new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!! Everyone was excellent, highly recommend

My Experience

DLM did awesome job on my vehicle. I will recommend them to everyone

Likely to Recommend

Repair Quality

Car looks awesome! Will recommend to everyone

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A middle-aged, soft spoken man named Dino (I think) was really helpful. He struggled to walk on the uneven sidewalk and still instead he escort us to our Vista Cruiser. The shop re-worked the wood panel trim and it good as new!

My Experience

Very Professional and personable

Likely to Recommend

Repair Quality

Everything wad great Dino was a great help!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very fast work, friendly staff, quality work. Id go back just to talk to Dino again!

Likely to Recommend

Repair Quality

They were professional, stayed in touch with us at all times, extremely respectful & we would love to work with them again

Customer Service

They were professional, stayed in touch with us at all times, extremely respectful & we would love to work with them again

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend anybody take your car to Southwest collision. Great service wonderful results.

Repair Quality

They did an excellent job on my daughter’s 2019 Ford F250 paint match was spot on Service was above and beyond would take it there all the time

Customer Service

Service was outstanding

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wow! Dino was extra helpful and responsive. The repair estimates were reasonable and completed well before the estimated date. The repair and paint look amazing.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was great experience. Very quick and great on updates.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dino was great! Once the part was in the repair was finished in a couple of hours. The car looked good as new! I am very happy with the service and repair. Thank you!

Likely to Recommend

Repair Quality

As soon as the part came in, Dino was on it and got everything set up for the repair. I was able to take the car in the same day and pick it up just a few hours later. All was done well and to my satisfaction. Great Service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was very satisfactory, personal was very kind and professional.

My Experience

Likely to Recommend

Repair Quality

Glen was wonderful to work with. Kept me up to date and explained each new discovery and price change.

Customer Service

Everyone was very helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The paint has more orange peel than an orange. And the interior was left covered in white sanding dust because they didn't bother protecting it or cleaning it.

Customer Service

The front desk people are absolutely amazing.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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