Dobbs Collision Center
Dennis Collision Center is a family owned auto repair business that has been serving the community since 1986. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Passenger seat leather is very loose and pouchy. Passenger seat belt would not latch because there is still a piece of glass in it, so I still have to come back to get that fixed, and the vent was broken and not replaced as requested by insurance adjuster.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top quality, fast , friendly...
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Overall the work done was great!!
Repair Quality - 4.5/5.0 -
My steering wheel is practically in my lap. The lever that was on my old steering column had an up and down lever to get off your legs. I tried to get intouch with Max but not successful. Other than this action,everything else is great!!.
Customer Service - 5.0/5.0 -
Everyone was great!
My Experience - 0.0/5.0 -
The lack of communication was extremely frustrating. Each time my repair was delayed I did not receive any notice. When I tried to call it would take me hours (or even days) to reach someone.
Likely to Recommend - 0.5/5.0 -
I would recommend my friend or family member tow their car out of state for repairs before using Dennis Collision Center
Repair Quality - 2.5/5.0 -
The work done was good and my payment was covered. Those are the only two positive notes in an otherwise long and frustrating experience
Customer Service - 1.5/5.0 -
Whenever I could actually talk to someone, they were nice. However it was extremely hard to get in touch with anyone, and there was no communication sent to me about delays
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
I know that they were extremely busy and overbooked. Similar repairs have taken a week or less in the past. I would have appreciated updates periodically.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would be a 10 if the phone was answered or messages returned. I drove to the collision shop on Morse multiple times in order to book the appointment and get updates on repair schedule.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The scheduled repair was supposed to take 10-12 days and I didn't receive my car back for 40+ days. It was minimal repairs. The car had not been touched for weeks even when they said it would be. There was minimal to no communication. No one picked up the phones and the only way I could communicate with them was by showing up to the Collison center itself. I was told on three separate occasions that my car was guaranteed to be finished and each time it was not. The only reason I got it back when I did was because I had to talk to the manager directly and he had to stay late to finish it himself. The only semipositive experience I had here was the manager staying to detail my car and another employee reaching out to the manager for me.
Customer Service - 1.0/5.0 -
Minimal to no communication until I went to Dennis Collison myself and spoke to someone higher up. He gave me his card so I could have direct communication with him.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Like I said, they were very considerate. Answer my phone calls answering my questions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 3.5/5.0 -
Great repair, great people, just terrible at communicating
Repair Quality - 5.0/5.0 -
Good quality, fixed all that was broke
Customer Service - 3.0/5.0 -
Extremely long wait times, no one came and saw me until after waiting 40+ mins, rang the bell multiple times. Staff were extremely nice though
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Although the repairs were made, there were a few issues that were really disappointing. I made it clear that I put all of my valuables in the trunk and anything that was left on the seats, middle console, or glove department was trash. Well, I found trash in my middle console. The same smell in the car from when it was recovered was still lingering which is odd since the car was supposed to be fully detailed. Also, the mats in my car were wet. Pretty sure while I waited 15 minutes for the car to be pulled up front, they were detailing it. I received a call that my car was ready for pick up, I drove 20 minutes to the place, and my car still wasn’t ready? That’s bad customer service. And not to mention, when I asked for some kind of hanging air freshener to remove the smell, I was told there was none. All of these things should’ve been completed before I drove over there to pick up my car.