Dobbs Collision Center
Dennis Collision Center is a family owned auto repair business that has been serving the community since 1986. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
It took me a week to even get it scheduled for a quick estimate. They said two weeks, it was longer. They provided no updates, and it took me five days of calling before I finally got told it was ready. They are short on staff, but five days? Also, I recently had facial surgery to remove cancer, I was not happy that one of their employees jokingly called me Scarface to another employee thinking I couldn’t hear it.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Communication was very poor
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Not too long wait to repair, but need wait very long time to get part of the components, so this way need to do better!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for returning my car sparkling clean inside and out.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Some broken glass was still in fabric of the seats in places, and the new window glass was sticking initially when it moved up and down. Overall decent.
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were nice and polite and made sure everything was okay because it took longer I have a Kia
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The repair looked great but my car was returned to me filthy dirty. I had to ask that it be washed. The person who delivered my car did no offer even though it was dirty, but did so when asked.
Likely to Recommend - 2.5/5.0 -
Not sure if I woukd but have no other experience to compare then with.
Repair Quality - 4.0/5.0 -
Except for the earlier comment.
Customer Service - 3.0/5.0 -
No update calls as promised and still awaiting parts that should have been installed.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
There is a few maintenance issues one being the volume dial to turn radio up does not work and paint from the detailing is being peeled off
Customer Service - 2.0/5.0 -
Hard to get in contact with someone on updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
There was times I called to get and updated on when the part would be in and no one called me back.
Likely to Recommend - 5.0/5.0 -
I went to Dennis Collision Center because I have a Genesis made by Hyundai. It made sense to me. I am happy I did!
Repair Quality - 5.0/5.0 -
My car was in excellent condition prior to hitting the deer. Naturally, I was concerned about the car's appearance after the repair. It looks brand new... I am very pleased!
Customer Service - 5.0/5.0 -
Max Tinsley was great! He informed me every step of the process. He explained the supply chain issues that my repair faced. I appreciate the honesty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No communication on the status of the car. All fake estimate on timing
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The representatives never answered their phone at the Morse Rd location. When we came to drop off our car that we had scheduled via email, with a representative who told us she scheduled us, the representative at the desk told us we were not in the system. We were told that we would be contacted every three days for an update on our vehicle. We did not receive updates every three days, only approximately once a week or two. The estimates on when they were receiving delayed parts was moved three times. When we came to pick up our car and there was a coffee stain caused by the body shop in the cushion of our car. We had to ask them to remove it before leaving with our car.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job! Thank you all again!
Customer Service - 5.0/5.0 -
Excellent!