Don Thornton Certified Collision Center

4.8 (2,041reviews)
96%
3973 S.Memorial Dr,  Tulsa,  OK  74145

In operation 20 years.

Welcome to Don Thornton Certified Collision, where excellence meets integrity in automotive repair. Backed by certifications from Lexus, GM, Cadillac, Volkswagen, Audi, Jaguar Land Rover, and I-CAR, we're committed to quality craftsmanship and customer satisfaction. Our core values—Show You Care, Be a Pro, Make It Easy—drive everything we do. With expertise in all makes and models, trust your vehicle to us for seamless repairs. Experience the difference of working with a team that values integrity, professionalism, and customer satisfaction. Trust your vehicle to us, and we'll ensure it receives the care and attention it deserves.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
GM
GM Electric Vehicles
I-Car
Jaguar
Land Rover
Volkswagen

Reviews (2,041)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and high-caliber repairs. Many highlighted the proactive and transparent updates provided throughout the repair process, including text notifications, phone calls, and online progress tracking, which gave customers confidence and peace of mind. Repair quality received strong acclaim, with numerous customers noting their vehicles were returned looking brand new, beautifully detailed inside and out. Timeliness was frequently commended, with several vehicles completed ahead of schedule. Customers also appreciated the team's dedication in advocating on their behalf with insurance companies to secure OEM parts. A few customers noted areas for improvement, including inconsistent follow-up communication, occasional delays, and minor quality control issues such as interior cleanliness and incomplete repairs, all drawn directly from customer comments.
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"... service at Don Thornton Collision was exceptional—personal, courteous, and genuinely caring from start to finish. Every team member I interacted with was reassuring ..." Read more
"As per advertised! First class repair for our 2024 Audi Q5. Quality, professional and accurate customer service and care."
"Don Thornton Collision did a fantastic job repairing my Lexus RX350."
"... certified to work on Corvettes. I took my car there and they did an amazing job of work and matched the paint perfectly. I highly recommend them. They also have a great ..." Read more
"Everyone was very friendly, and the work on the car was outstanding. They detailed it afterwards and it was beautiful Very pleased."
"... out most was their consistent communication—they kept me updated at every step and advocated on my behalf with the at-fault insurance company, making a stressful ..." Read more
"Very pleased with customer service. Responsive to my concerns, friendly, took time to explain and very professional."
"I loved being able to see the progress online. I also received emails and phone calls with updates."
"... modify our schedule several times and they adapted. They kept us informed during the entire process." Read more
"... collision center specialist was professional and kept me well informed. I really enjoyed the twice weekly updates." Read more

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I'd recommend Don Thornton Collision to anyone needing a repair.

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Don Thornton Collision did a fantastic job repairing my Lexus RX350.

Customer Service

Felicia Tannehill was awesome, beginning with getting my car scheduled for repair, keeping me updated on the status of my repair, and promptly getting me back on the road when it was ready for pickup. She was willing to stay late on a Friday afternoon, allowing me time to drive from Stillwater to Tulsa to pick up my car and have it available to drive for the weekend instead of the rental! I can't thank her enough for going above and beyond!

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Julie was great to work with and helped me navigate through some instance hurdles

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Julie was great to work with and helped me navigate through some instance hurdles

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The process was smooth and simple. The collision center specialist was professional and kept me well informed. I really enjoyed the twice weekly updates.

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Customer Service was excellent!

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Jeremy did an EXCELLENT job repairing our Lexus. He went above and beyond our expectations to make it look just like new.

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Great communication throughout the entire process

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The team was great in processing the repair of our Defender!

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Made it happen!

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My Experience

Excellent customer service. Quick turnaround. Friendly help.

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I loved my experience. They did an all around excellent job.

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Great service and communication. A++

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Wonderful service! Could not be happier. A++

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They did a great job with my little car!

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Julie, is great She kept me updated and everything went very smoothly

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