Caliber - Broken Arrow

4.9 (2,026reviews)
97%
2301 W Lansing Ave,  Broken Arrow,  OK  74012
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
Mercedes-Benz
Call
Email

Reviews (2,026)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Many highlighted that additional issues were proactively identified and resolved. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process, eliminating the need to follow up. Timeliness was another key highlight, as vehicles were often completed well ahead of schedule, which customers found especially impressive. A few customers noted minor concerns such as occasional communication gaps, small paint blemishes, or parts needing adjustment upon pickup, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... performed on my 2023 Nissan Titan by Caliber Collision. The quality of the workmanship is exceptional—the vehicle looks absolutely flawless and, in many ..." Read more
"... one. I brought my car in after a minor accident. They only fixed the visible, cosmetic damage. They ignored the mechanical issues completely. My ..." Read more
"Everyone was friendly and professional. They went above and beyond to be helpful and get what needed done, done! Great experience!"
"... job caliber collision did on my truck. Not only did they fix the damage. They also went above and beyond and detailed my truck, cleaning the WeatherTech floorboards ..." Read more
"... you & make you feel comfortable with the process. Their work is outstanding!" Read more
"They were great! Got the job done 2 weeks before they were suppose to. Took care of my rental car and kept me updated the ..." Read more
"... repair. I was regularly updated on the progress and the work was completed well before the estimated date." Read more
"I sent my car in on Monday and they got done with it on Friday. Im extremely satisfied and happy with ..." Read more
"... fixed. You gave me a time it would be done, but then you finished before that time which made my life a lot easier!" Read more
"Communication was great and was almost two weeks early."
"... Never once did I have to call to find out anything - phone calls and emails kept me abreast of every step and we will definitely be returning. The shop is ..." Read more
"Excellent service and communication throughout the process. Highly recommend"
"They kept in touch with me every day to let me know how the progress was going in my car! I would refer ..." Read more
"I really appreciated the text updates a couple of times a week to see how things were progressing."
"I was very satisfied with the work. However I was not satisfied with the costumer service from the service advisor. However the office manager was great ..." Read more

My Experience

It was the smoothest experience. The communication and customer service was the best I have experienced in a long time..

My Experience

Communication was handled extremely well and I was very happy with the updates I got along the way, as well as the assistance with renting a car.

Likely to Recommend

Repair Quality

Customer Service

The front line ladies were always helpful and the guy represented was always very polite

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate being kept up to date on the repair process. Repairs look great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smooth. You kept me updated on the progress of my car and was helpful on the return of my rental. You guys do excellent work in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Loved how you kept me informed and loved how you cleaned my car.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I was very satisfied with the work. However I was not satisfied with the costumer service from the service advisor. However the office manager was great in fixing the problem.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the quick response to getting it fixed. You gave me a time it would be done, but then you finished before that time which made my life a lot easier!

My Experience

Car looked perfect and was completed ahead of schedule. Loved the updates throughout the repair process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I came to Caliber from another repair facility that had my car for over 3 weeks before telling me that they “couldn’t fix a car that old.” From Bree at the Front Desk to Randy in Service, I had a GREAT experience with Caliber! Now, my “old car” looks fabulous! THANK YOU!

Likely to Recommend

No question, if I am ever ask for a recommendation, Caliber Collision is my only response.

Repair Quality

Great job repairing my classic car performed by GREAT people! From Bree at the front desk to Randy providing the service guidance to Brad who brought my car back to its original beauty, the people at Caliber were friendly, helpful, professional and caring! AAA+++ rating!!

Customer Service

Caliber has fabulous customer service! They were actually the second repair service I took my car to and they were SO much more caring that I will never go anywhere else again!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very responsive. Daily updates without me needing to call Wonderful staff and work very satisfied overall

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