Douglas Auto Body
In operation 61 years.
The Douglas team of ASE and I.C.A.R. certified technicians are trained professionals and will consult with you on your vehicle needs. We have a well-organized facility and modern equipment to ensure your vehicle is fixed correctly. When you get your vehicle back from us, it will look and feel like new again!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Fantastic customer service from start to finish, and the repairs were done quickly and effectively. Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very impressed with the work and the car was even returned cleaner than when we brought it in! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Staff could be more friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
Work looks great.
Customer Service - 2.5/5.0 -
There was confusion about the status of the car as "driveable" or "not driveable". It was implied that I did not give the person who took the photos the proper information. He had impression that I had fore-knowledge of what he, the auto-body repair expert needed to know. Unfortunately, I am not the expert he is, nor do I know what question he needs answered or the information he needs. Even though I managed to drive the car (barely, at very low speed) there, it was not useable. He said that it would be a couple of weeks before they could fit it in. He did not mention that I could have left the car (apparently, I was supposed to have known this). I nursed the car home. Douglas then tells Enterprise Rent-A-Car that the car was "driveable". Enterprise then advises us that our USAA policy will not cover the rental and that we will owe hundreds of dollars in car rental charges. All this because the person who took the photos thought I should what I was supposed to tell him. All of this because he did not ask me a few more questions. I then had to make a bunch of phone calls to USAA, Enterprise, etc. to get this very aggravating and unncessary mess straightened out. A frustrating and time wasting experience for me.
My Experience - 5.0/5.0 -
Great communication, work done on time, cleaned my car! Very happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Luckily I no have prior experience with collision work. I am now spoiled. I applaud both you and my insurer . Thank you .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My first repair experience . Exceeded all expectations. A credit to Douglas and usaa
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service team was very responsive and helpful to an inconvenient car accident. They also shared with me concerns they noticed when checking out the car, which I greatly appreciated