Douglas Collision Center

4.9 (1,189reviews)

99%

(863) 853-4246

7820 US Hwy 98 North, Lakeland, FL 33809

99%

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7820 US Hwy 98 North
Lakeland, FL 33809

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About Douglas Collision Center

See Photos

7820 US Hwy 98 North
Lakeland, FL 33809

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

In operation 33 years.

WE REPAIR ALL MAKES AND MODELS.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Genesis

Hyundai

I-Car

Jeep

Kia

Ram

Call

Website

Reviews (1,189)

Sort By:
Newest
Rating

896 Customers Rated

5 Stars

67.9% Complete

(807)
4 Stars

4.7% Complete

(56)
3 Stars

0.8% Complete

(10)
2 Stars

0.8% Complete

(9)
1 Star

0.6% Complete

(7)
< 1 Star

0.6% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including daily text updates and regular phone calls throughout the repair process. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. The welcoming, professional, and courteous staff atmosphere is a recurring theme. A small number of customers noted areas for improvement, including occasional repair delays due to parts availability, and in isolated cases, concerns about attention to detail in finishing work such as cleanliness of installed components.

Select to learn more

Service Quality
Timeliness
Communication

"... kept me updated throughout the entire process. The quality of their work is outstanding—my vehicle looks brand new again. They handled everything with care and made ..." Read more

"Beautiful job. Very thorough. Removed ~100 hail damage dents as well as repaired accident damage. Both claims in the same visit. My biggest worry was ..." Read more

"... collision auto repair, I was pleased with how the company kept me informed from start to finish about my repair with daily text and phone calls. They also went over ..." Read more

"Excellent body work...... this is my third vehicle that they have repaired and it has always been excellent!!!!!!!"

"... and status updates were great! Professional. The windshield that was installed was very dirt inside and out. Headliner posts have dirt on from where the window ..." Read more

"... worry free experience. My car looks great again and it was done faster than estimated. Thank you all for the hard work you do." Read more

"The repairs were done quickly with quality work. Friends were surprised I got my car back so quickly."

"It was ready earlier than the estimated deadline"

"Very happy, job was completed 4 days earlier than estimated. Very personable and professional. Made sure I was satisfied with ..." Read more

"Took a little longer than anticipated but overall a good experience and work was excellent."

"I loved the text updates && that despite being automated someone texted if needed"

"... and beyond. My experience with you and giving me timely updates allowed me to be able to be stress free during the repair process. Everyone in the office ..." Read more

"... experience for my first time having a van repair. The customer service was great along with a great repair job" Read more

"Received no calls about status"

"Wasn't given a completion timedate. Had to call to find out after Geico notified me to return the car."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... kept me updated throughout the entire process. The quality of their work is outstanding—my vehicle looks brand new again. They handled everything with care and made ..." Read more

"Beautiful job. Very thorough. Removed ~100 hail damage dents as well as repaired accident damage. Both claims in the same visit. My biggest worry was ..." Read more

"... collision auto repair, I was pleased with how the company kept me informed from start to finish about my repair with daily text and phone calls. They also went over ..." Read more

"Excellent body work...... this is my third vehicle that they have repaired and it has always been excellent!!!!!!!"

"... and status updates were great! Professional. The windshield that was installed was very dirt inside and out. Headliner posts have dirt on from where the window ..." Read more

"... worry free experience. My car looks great again and it was done faster than estimated. Thank you all for the hard work you do." Read more

"The repairs were done quickly with quality work. Friends were surprised I got my car back so quickly."

"It was ready earlier than the estimated deadline"

"Very happy, job was completed 4 days earlier than estimated. Very personable and professional. Made sure I was satisfied with ..." Read more

"Took a little longer than anticipated but overall a good experience and work was excellent."

"I loved the text updates && that despite being automated someone texted if needed"

"... and beyond. My experience with you and giving me timely updates allowed me to be able to be stress free during the repair process. Everyone in the office ..." Read more

"... experience for my first time having a van repair. The customer service was great along with a great repair job" Read more

"Received no calls about status"

"Wasn't given a completion timedate. Had to call to find out after Geico notified me to return the car."

Iris (Mercedes-Benz owner) reviewed 8/24/26

Boyd (Hyundai owner) reviewed 8/21/26

Sylvia (Hyundai owner) reviewed 8/20/26

Douglas collision did a great job repairing my car. Thanks

Janice (Toyota owner) reviewed 8/20/26

Being retired as a former parts opreations consultant for High line Cars I can say the effort to meet the Customers needs are on a level Mirroring Mercedes-Benz expectation. Well Done Douglas Collision Center

Andrea (Toyota owner) reviewed 8/18/26

I really can’t find enough words to express my appreciation to Douglas . This was my second car needing to be repaired . Just when I thought the team couldn’t get any better they did . Customer Satisfaction is always their top priority ! Tim is the best! He kept me informed with updates or with questions . No additional work was completed without a discussion and my approval. Repairs were above and beyond what was expected. Special thanks ! 10 out of 10

GREAT

Jonathan (Mitsubishi owner) reviewed 8/18/26

Top notch service, everyone was kind and courteous with excellent detailed focus on the customers expectations. I received outstanding results with reasonable rates. I wish all services operated in this manner.

Jennifer (Hyundai owner) reviewed 8/17/26

Professional and friendly staff that kept me well informed on the progress of the body work. My car looks great after the repair.

Rick (GMC owner) reviewed 8/17/26

A great company they keep you up too date on all repairs

Catrina (Chevrolet owner) reviewed 8/13/26

Great service and made sure everything was done correctly

Mack (Honda owner) reviewed 8/12/26

Beautiful job. Looks new.

Kept me informed.

Douglas (Kia owner) reviewed 8/10/26

They did a amazing job

Joey (GMC owner) reviewed 8/10/26

Linda (Nissan owner) reviewed 8/10/26

Douglas couldn’t have been better!! Lovely people, so helpful. My car looks awesome, came back to me clean inside and out. I would highly recommend them to anyone who needs a car repaired due to an accident.

Awesome

Excellent service

Lisa (Chevrolet owner) reviewed 8/6/26

Robert (Kia owner) reviewed 8/6/26

You do excellent work.

Susan (Nissan owner) reviewed 8/5/26

Quickly n efficient

Enrique (Nissan owner) reviewed 8/3/26

100%

Good Job🙌🙌

Great people!

Denise (BMW owner) reviewed 8/3/26

Communication was great from start to finish. I would recommend this body shop to everyone in and around the Lakeland area.. Tim was amazing!!!

Service was great!!!

Donna (Honda owner) reviewed 8/3/26

Did a Excellent job.

Cheryl (Toyota owner) reviewed 7/31/26

Good as new!

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Douglas Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Douglas Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,189)

896 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?