Douglas Collision Center

My Experience - 5.0/5.0 -

Everyone was very nice and I loved the text updates! The process was made easy and stress free!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was great and loved the text updates!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Employees very friendly and the work done was exceptional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome job repairing my car

Customer Service - 5.0/5.0 -

Very informative and keep you posted

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quick turnaround along with a great job done! Even my car was cleaned inside and out! So grateful to everyone! Bless and thank you, and I’ll be back soon for maintenance.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I used you guys a little over 5 years ago when I lived in Lakeland. Since then I've moved to Winter Haven and I was so satisfied with my previous experience it was a no brainer where to bring my car this time. I would 100% recommend you guys.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

100% professionalism, friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly and professional. Great experience

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0 -

We love Douglas Collision! We will not take our vehicle anywhere else to fixed or even an oil change . They treat us like family

Repair Quality - 5.0/5.0 -

Always communicate when vehicle will be ready

Customer Service - 5.0/5.0 -

Excellent customer service!!!!!

My Experience - 5.0/5.0 -

Great customer service. Very nice and kind team and kept me updated as the repair was happening.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job on the body repair in three and a half days.

Customer Service - 5.0/5.0 -

They kept me informed during the time that they were working on the car.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service! Highly recommend!

Customer Service - 5.0/5.0 -

Amazing job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Communication and status updates were great! Professional. The windshield that was installed was very dirt inside and out. Headliner posts have dirt on from where the window was installed.

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Truck looks great, can definitely tell y’all take pride in your work and it shows. The whole process was smooth and convenient. Can’t thank y’all enough.

My Experience - 5.0/5.0 -

Couldn't of had a better experience for my first time having a van repair. The customer service was great along with a great repair job

Likely to Recommend - 5.0/5.0 -

Would always let my friends know they are the best

Repair Quality - 5.0/5.0 -

Great customer service as kept me informed along the way as they were fixing my van. Fixed everything and made it look brand new. Highly recommend them to my friends.

Customer Service - 5.0/5.0 -

Great customer service. Heidi always let me know as they were fixing my van

Likely to Recommend - 5.0/5.0 -

Second time having to use Douglas and have been very impressed both times.

Repair Quality - 5.0/5.0 -

Professional, and quick. Heidi was so friendly kept me updated with the repairs and my truck was done when promised.

Customer Service - 5.0/5.0 -

As stated before Heidi was amazing.

Returned Clean

My Experience - 5.0/5.0 -

Douglas is the best repair facility in Lakeland! I have referred many friends to them & everyone has been very pleased with the results.

Likely to Recommend - 5.0/5.0 -

100% recomended

Repair Quality - 4.5/5.0 -

Amazing job , paint match perfectly

Customer Service - 5.0/5.0 -

Excellent and dedicated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0