Douglas Collision Center

My Experience - 5.0/5.0 -

Thank you for the quick and awesome work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

When I picked up my car there was no evidence of any damage they did a great job

My Experience - 5.0/5.0 -

Always eager to assist. Devan was excellent. Taking care of our vehicle and getting everything done. Keep up the great work everyone.

My Experience - 5.0/5.0 -

I was very impressed with the professionalism and quick response with the staff. Heidi was great and she reassured me after my parts did not come in time. If I were to go thru this again, it would definitely be with Douglas Collision 💥

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The phone service needs to be looked at, was hard making connection with service in beginning of a initial start of business. Besides this, staff very friendly n proficient in in person connect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent work and staff.

My Experience - 5.0/5.0 -

Car looks great. I'll be going back for additional work I was so satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So satisfied that I dropped my car back off for additional touch up work

Customer Service - 5.0/5.0 -

Devin is personable and easy to deal with

My Experience - 5.0/5.0 -

I want to come in Heidi for her excellent customer service. Heidi kept me informed at every step of the process. Her patience, service, and overall cheerful attitude made all the difference.

My Experience - 5.0/5.0 -

From the time I walked in I was very satisfied with the staff. I commend Heidi for her patience with me as I had to contact her several times. Hats off to Douglas Collision for job well done!!!!

Likely to Recommend - 5.0/5.0 -

Very pleased with customer service and repairs.

Repair Quality - 5.0/5.0 -

Very pleased and kept me informed as to what was happening.

Customer Service - 5.0/5.0 -

Mainly dealt with Heidi but when I called customer service was very pleasant and helpful.

My Experience - 5.0/5.0 -

Amazing job as always!

Likely to Recommend - 5.0/5.0 -

very professional and a well run company, I'm glad we used Douglas for our repair

Repair Quality - 5.0/5.0 -

Everything went smooth and easy

Customer Service - 5.0/5.0 -

Heidi was truly exceptional and very professional

My Experience - 5.0/5.0 -

You guys are awesome. Thank you so much for taking care of me and repairing my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will always try to get my vehicle done my this company in the event I get into an accident.

Repair Quality - 5.0/5.0 -

Everything was repaired in a timely manner and my vehicle was detailed after the repairs.

Customer Service - 5.0/5.0 -

I'm going to say 10 but we had a miscommunication from when the original drop off date was supposed to be to when I actually dropped it off, 7 days difference. It didn't affect me but it could lead to unfortunate issues for future clients.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Communication is always a key component of satisfaction to me and I was advised the car would be ready even a day earlier than expected so I was very pleased.

My Experience - 5.0/5.0 -

Your team took their time and you made sure my vehicle was 100% repaired before it was returned back to me. Not a lot of auto shops will do that so thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0