Dover Chevrolet Collision Center
In operation 28 years.
Being in an accident can be scary and figuring out your next step can be daunting – we all need our cars and want them back as soon as possible! Taking the pain out of the car restoration process and getting a customer’s car back on the road is just as important to us as the car restoration work itself. From your first call to the body shop, one auto restoration team member will be your point of contact, guiding you through any auto body repair decisions that need to be made and keeping you updated on the progress of your auto body repair. And, due to our longstanding relationships with all major insurance carriers, we can navigate the insurance claims process for you too. No one wants to need our auto body services, so when our customers say it’s been a pleasure working with us, we know we are doing something right!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
It's unlikely I'll return or refer a friend
Repair Quality - 2.5/5.0 -
The repair took over 2 weeks for a small dent and scratch. Also charged me extra for repairs that were not made. He changed the estimate once we pointed out the mistake but it was a strange experience. Over $600 worth of repairs that did not happen were on the original estimate. Overall the fix looks great, though. Appreciate the help
Customer Service - 2.0/5.0 -
Guy got defensive when we pointed out a mistake on the estimate that was over $600. He fixed it afterwards.
Returned Clean
My Experience - 5.0/5.0 -
looks better than new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I had referred people previously, I will not be referring anyone now
Repair Quality - 0.5/5.0 -
I can clearly see where the damage was.
Customer Service - 3.5/5.0 -
The person at the desk was friendly and helpful with the rental.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We already have recommended Dover Chevrolet Collision.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Due to employee turnover I had to wait a month longer than anticipated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new.
Customer Service - 5.0/5.0 -
Great service representative explained and informed me about my car.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair took a lot longer than quoted which ended up costing is quite a bit more money for the rental car (not covered by insurance.) And I almost lost my back license plate because it had barely been screwed on. However, the word done was great and above all, the communication was EXCEPTIONAL. They set things up with the insurance company, communicated with the rental car company, and with me. That is a rare thing these days and I appreciated it more than I could say. I will absolutely recommend them.
Customer Service - 5.0/5.0 -
See my previous comment. EXCEPTIONAL communication and very friendly.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Took long time ! As well as had to visit couple time to refix the door ! Still the door is not smooth !!! I don’t know what should I do I was recommended by my insurance so I picked that place ??
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A very smooth transaction. Only glitch had to do with rental car, which had nothing to do with Dover Collision.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They are a great group of people working in a very professional manor.
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0 -
The people were very friendly and professional.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
They did a great paint job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I’d have no trouble saying that I had no trouble with DCC
Repair Quality - 4.5/5.0 -
Everything but the (unavoidable) long wait for an appointment was fine.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Lots of dust/debris in the paint. Had to re-install trim as its was loose and not properly installed. Car now has a scuff on the passenger side (opposite of where repair was done) Color does seem to be a good match
Customer Service - 2.0/5.0 -
Had to keep calling for updates before and during the service, I did receive a call the day of the drop off appointment but it was as I was pulling in to the parking lot so it would have been too late to be a reminder.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Good contact and service
Likely to Recommend - 1.5/5.0 -
This impressed me. Last year I utilized Bump & Grind body shop for my wife's vehicle. when it was returned it was cleaned inside and out. This should be the dealership's practice as well.
Repair Quality - 3.5/5.0 -
1. My truck was scheduled for repair, September 2023. Due to UAW strike, no parts were available, so the appointment was cancelled for a later date. 2. March 2024, I recontacted the dealership because I did not hear anything. 3. I scheduled my truck for repair on April 1, 2024. 4. In addition to the repair, I requested that a scratch on the rear, driver's side door be buffed out or the door painted. 5. The day of the pickup, the door issue was forgotten about, last minute it was buffed but still visible. 6. I was annoyed, this would delay picking up my truck, leaving it over the weekend. I then asked for a price and was quoted $500. Since this was the dealer's omission, I feel the door should have been painted for free or at a reduced rate. 7. On April 17, I attempted to tow a trailer and discovered that the trailer plug on the bumper was disconnected during repair. I had to troubleshoot the issue myself and found a disconnected plug. 8. Last year I utilized Bump & Grind body shop for my wife's vehicle. when it was returned it was cleaned inside and out. This should be the dealership's practice as well.
Customer Service - 3.5/5.0 -
Again, forgot the door scratch.