Dover Chevrolet Collision Center
In operation 28 years.
Being in an accident can be scary and figuring out your next step can be daunting – we all need our cars and want them back as soon as possible! Taking the pain out of the car restoration process and getting a customer’s car back on the road is just as important to us as the car restoration work itself. From your first call to the body shop, one auto restoration team member will be your point of contact, guiding you through any auto body repair decisions that need to be made and keeping you updated on the progress of your auto body repair. And, due to our longstanding relationships with all major insurance carriers, we can navigate the insurance claims process for you too. No one wants to need our auto body services, so when our customers say it’s been a pleasure working with us, we know we are doing something right!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent experience start to finish. Good communication. Thank you.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
This number could change depends on how well this survey taken.
Repair Quality - 2.5/5.0 -
Little disappointed, we were getting updates all they way up to the weekend before picking truck on that it was on time for the 21st of October. Went there on the 21st to find out it was not ready. Call on 22nd before going they said truck would be ready when we got there. Mechanic was outside was shocked to see us , he wasn't told we were picking it up. He apologized to us because he wasn't able to clean truck prior. However we were there I didn't think it was a big deal, the inside was quite dirty including windows we spent over an hour each cleaning once we got the truck home. Office needs to communicate better with Mechanic and customer 😒 I would of never given a customer a dirty vehicle to clean up mess that was made by the work that was paid for. We are true Chevy customers, pretty disappointed 😞
Customer Service - 4.0/5.0 -
Mechanic and people were very pleasant. Disappointed in the communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job! If you ever want to open up a place in Key West, let me know
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Our car was returned to us still with mechanical issues that were not addressed
Customer Service - 0.5/5.0 -
at one point it took us three phone calls and a call from our insurance company to get Dover Chevy to return our calls regarding the status of our vehicle. We were told that our vehicles repair would take a certain amount of time and it went over a month past that. At one point, we could not get a callback and my husband drove to Dover Chevy to make sure the car was still there. Customer service was horrible. Additionally, when our car was finally returned to us, we noticed a mechanical error that evening. My husband left a message. And was not called back and had to call back again to figure out what to do. When he called back again, the customer service Agent admitted she did not call him back and did not apologize. I believe her exact words were I’m slacking.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Yes but I would tell them the work was good but don’t expect to get your car back when they tell you. Really inconvenient.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
People were nice. But 1 on the time management
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality work done quickly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were easy to work with and did a terrific job.
Customer Service - 5.0/5.0 -
Leah is a gem.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All the people who I worked with were very personable and professional. The work that was completed was superb!! It did take 3 weeks, but was worth waiting for. I would highly recommend your collision center to anyone who hits a deer.
Likely to Recommend - 0.5/5.0 -
Would steer people away. AWFUL experience.
Repair Quality - 5.0/5.0 -
Outcome ok but the entire process was unpleasant. No customer service skills. AWFUL all around.
Customer Service - 0.5/5.0 -
AWFUL