Drury Moss - Commerce
In operation 26 years.
Drury-Moss Body Shops have been proudly serving the Amarillo and the surrounding communities for 45 years. Drury-Moss is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job on the repairs of my damaged Genesis. You can’t tell there was any damage at all. I would highly recommend Drury Moss for any of your vehicle body work!!
Customer Service - 5.0/5.0 -
They were very courteous and answered any and all questions I had with regard to the repair and status.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You all done a good job. I would recommend you any time.
Likely to Recommend - 5.0/5.0 -
I will tell friends to use you
Repair Quality - 5.0/5.0 -
That done everything they said they would.
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Tammy, Abbus and Sean were simply amazing going over and above in customer service. Josh the GM however would not speak to me at all. Even though, I requested to speak with him. My truck was at the shop for 3 weeks prior to being touched. The wrong parts were ordered not once but twice, after the 3 weeks. They had my vehicle over 1 month and 1/2 and when they verified it would be ready, 3 hours into a 4 hour drive to pick it up (and taking off work to get it) I was told there was a light on and they couldn't fix it today. Abbas notified me he would deliver it to me for customer service reasons on Monday. On Monday, I received a call reporting they could not deliver it and offered to pay my deductible. I asked to speak with Josh at this point. No response from him. Sean called back and reported they will bring my vehicle on Tuesday. They had my vehicle 7 weeks and 1 day. The last 3 weeks I had to pay out of pocket for my rental. Never have had such an experience with a collision center. I reported it to Allstate. If this is the way you treat insurance I don't even want to know how you treat individual payers.
Customer Service - 4.5/5.0 -
Except Josh the general manager everyone was amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fast and precise
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional work and customer service !!!
Customer Service - 5.0/5.0 -
Exceptional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I brought my vehicle in for 3 pieces of glass. I was convinced to upgrade my “claim” from glass to glass and other by an employee due to “they won’t cover the track on the sun roof” nearly 4 months and 25k claim later unnecessary repairs I just got my car back. Insurance fraud was definitely a problem here. I’ll be paying an inflated insurance premium for the next 5 years because of this body shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Insurance Fraud
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The best! Made a very stressful situation more manageable for me! I’m so grateful and would choose them again!
My Experience - 5.0/5.0 -
Only problem I had was waiting for parts, you'd think they were coming from south America via pack mule during rainy season.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied Thank you to gentlemen that helped with process and the receptionist.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Both the receptionist (can't recall her name unfortunately) and Abbas (unknown spelling) were excellent and made sure to communicate with me regularly.
Likely to Recommend - 5.0/5.0 -
Really my only body shop experience, but a good one.
Repair Quality - 5.0/5.0 -
Did a nice repair job within a reasonable timeframe and charged about $100 under the original quote.
Customer Service - 5.0/5.0 -
The staff I interacted with were all very professional and friendly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ty very much car looks great boss and the guys are great paint match is great
Customer Service - 5.0/5.0 -
Great