Drury Moss - Commerce
In operation 26 years.
Drury-Moss Body Shops have been proudly serving the Amarillo and the surrounding communities for 45 years. Drury-Moss is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Drury Moss went way beyond my expectations! The body work they did is beautiful, it was done in a short period of time, and they kept me informed of their progress. On top of that, my car had been cleaned inside & out. I highly recommend Drury Moss Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely will recommend to others :)
Repair Quality - 5.0/5.0 -
Great work and fast :)
Customer Service - 5.0/5.0 -
Very nice people :)
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
Total lack of communication Someone rear-ended us back in November 14th, 2023 and had to get the car repaired because the car was deemed unsafe to drive. After 3 different estimates, they started repairs and set up the rental car for us. The car was supposed to be done December 18th,2023 and the day before we called to make sure the car would be ready and was told that the car was not going to be ready until January. We called the next day to get better clarification and was only told they had to order more pairs. At no time did the shop call to give an update on any changes that had to be made. This happened a total of 6 times that the pickup date was changed with no communication. When we were finally able to pick up the car, we were told that because of the delays they were waiving our deductible fee by the lady that handles insurance and billing. She said many times we didn't need to pay anything. After having the car back for a month, we get a call from insurance saying the shop said we still haven't paid. We call the shop and we speak with the same person and now we were told, " I don't know who told you that, but we don't waive any fees" then gave a high amount than what insurance had said. After more discussion over billing and insurance, the amount was "readjusted" the insurance amount. The past 3 months have been nothing but headaches and confusion with trying to get our car fixed to then be told a month later that we still owe money is infuriating.
Returned Clean
My Experience - 5.0/5.0 -
Everything works perfect and looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Repair quality was good and communication was good as well. It took a little longer than expected originally which drove up rental costs in the interim. This may have been due to let availability and timing during the holidays.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend
Repair Quality - 5.0/5.0 -
Please with the repairs, great turn around time!
Customer Service - 5.0/5.0 -
They were awesome! Kept us in the loop with everything
Returned Clean
Likely to Recommend - 3.0/5.0 -
Still waiting
Repair Quality - 3.0/5.0 -
Still waiting on the decision about the car.
Customer Service - 4.5/5.0 -
Receptionist very kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good 👍
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did amazing on my car .I would definitely return them if my car ever got messed up in the future
My Experience - 5.0/5.0 -
Thank you for all your hard work the staff was professional and easy to communicate with. The work you completed on the car makes it look brand new again!!
Likely to Recommend - 5.0/5.0 -
This is our second time to use the body shop for work in the past few years. We wouldn't use any other company!
Repair Quality - 5.0/5.0 -
Paint was blended perfectly and a ll damage was repaired to "like new" condition. The whole car was cleaned inside and out, making it look as if it just rolled off the showroom! We appreciate being kept up to date on the progress and dealing either Tammy was very pleasurable. Great job! Thank you!
Customer Service - 5.0/5.0 -
Everyone was informative and went above and beyond in dealing with a rather difficult insurance representative for the person who hit our car. Tammy was very helpful and answered all my questions when I called to check on the car. I couldn't have gotten better customer service care anywhere else!
My Experience - 5.0/5.0 -
My car looks wonderful. One headlight was new and the other dull from being older and they told me to bring it back in and they would buff it out. They were so nice.