Drury Moss - Commerce
In operation 26 years.
Drury-Moss Body Shops have been proudly serving the Amarillo and the surrounding communities for 45 years. Drury-Moss is a division of Car Crafters Collision LLC. Founded in 1982, our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When I got my truck back to the house and Ashlee took a really good look at it they broke the front windshield and the side that didn’t even need to get repaired. Has paint chips and scratches on it. That was not there when I dropped it off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The job was not completed. My car was in for hail damage and the windshield was not complete after my completion date was pushed back 4 times. It took over a month for the half completion and I still have to take it back to finish the job! Very dissatisfied.
Likely to Recommend - 0.5/5.0 -
Not the Commerce location!! That’s for sure!!!
Repair Quality - 1.0/5.0 -
After my car was in the shop for over a month for hail damage, they chose to not fix the windshield after pushing back the completion date a total of 4 times even though it was accepted through my insurance! Now I’m still waiting for the windshield to come in so I can actually get the job done, dissatisfied to say the least. The communication that this Commerce location is/was severely lacking. They originally told me it would be split procedure thing, where the Commerce location would be fixing the hail & the Canyon drive location would finish the paint job (to get it done faster?) that is not what happened and they did NOT communicate anything during the process, to the point where I had to call to get any information on my vehicle just to pick it up incomplete! I also got my first estimate from the 26th location where I was originally told their specialized hail team was at, so I’m not entirely sure why I was sent to the Commerce location in the first place. (I assume for overflow?) I even asked if I could switch body shops to the Canyon drive location for the windshield because of how dissatisfied I am and was told I cannot do that, and that it’s “not their fault.” I was in a car wreck over a year ago and the Canyon location got that job complete within 2 weeks, that reason being why I chose to stick with Drury Moss. Not sure what the Commerce locations problem is and why they can’t get it done in a timely manner? Not to mention that I couldn’t find one of my purse straps in my car (I had 2 and have only found one) or the car headrest collars I had decorated on the passenger side seat and I searched everywhere in the vehicle, they have not came up and I’m not sure why they even messed with it in the first place considering it was in the backseat of my vehicle?
Customer Service - 0.5/5.0 -
Severely lacking in communication! To each other (body shops) and to the customers!
Returned Clean
My Experience - 5.0/5.0 -
You all did an excellent job thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My stereo button is missing also the black mesh inside of the trunk was not installed.
Customer Service - 4.0/5.0 -
Communication was good at the beginning until the person that was communicating with me at the beginning left never heard anything back until I called
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great results
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My car looks great.
Customer Service - 4.5/5.0 -
Tammy was very helpful - the texts about my car were helpful. I have no complaint about the work. My only concern was that the completion date was pushed back several times and I was notified very late in the day of each delay. That put me in a bind with the car rental company in trying to notify them that I could not return the car on their due date. If there is going to be a delay, notification earlier in the day would be helpful.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0 -
Don’t know. At this rate with the terrible communication. No.
Repair Quality - 0.5/5.0 -
How can I answer a survey when I haven’t even Seen nor had my car for over a MONTH??!!! I still do not have it back!
Customer Service - 0.5/5.0 -
No communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went above and beyond love the detailing after the repair thank you
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The driver front wheel and rim was suppose to be repair with new rim and wheel but it is still using the same one as the accident and the wheel was not change to a new one and still had my backup tire on it