Dutchess Auto Collision

4.9 (93reviews)
95%
16 Pershing Ave,  Poughkeepsie,  NY  12601
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Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
Rivian Passenger – R1T/R1S
Call
Email

Reviews (93)

Customers say
Overall Customer Satisfaction
Customers consistently praise Dutchess Auto Collision for delivering exceptional repair quality, often describing their vehicles as looking brand new or better than when originally purchased. The shop receives high marks for its friendly, professional, and attentive staff across all touchpoints. Customers frequently highlight seamless communication throughout the repair process, including proactive text updates and thorough explanations. Timeliness is another standout strength, with several customers noting repairs were completed ahead of schedule. The shop's willingness to coordinate with insurance companies and rental agencies is widely appreciated. A small number of customers noted opportunities for improvement around transparency on parts replacement and follow-up on unresolved items, reflecting their desire for an even more complete experience.
AI-Generated from reviews written in the last 12 months
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"... dealership. It's perfect and they cleaned the interior too! Fabulous service and workmanship!" Read more
"... was efficient, the issue was clearly explained, and the results exceeded my expectations. Everything is running smoothly now, and I truly appreciate the attention to detail ..." Read more
"... while it was being worked on, and 5 weeks later, my car looked absolutely amazing! I was at a complete loss for words when I saw it. It looked BRAND NEW and functioned ..." Read more
"... informed and made the experience smooth and stress-free. The quality of the repairs was excellent. And I appreciate the care and attention given to my Jeep. Thank you to the ..." Read more
"... Dutchess Auto Collision did a great job on my R1S. It was done quickly and on time. Thank you!" Read more
"The work was clearly up to expectation. They completed my car very quickly, I am impressed with the outcome, and they communicated frequently all through the ..." Read more
"Surprised how quick work was done."
"Expeditiously executed without sacrificing a bit of quality."
"... destroyed. While it was being worked on by Dutchess Auto, they periodically gave me text updates on my car while it was being worked on, and 5 weeks later, my car looked absolutely amazing! ..." Read more
"... very quickly, I am impressed with the outcome, and they communicated frequently all through the process. The price was probably the best thing, and the are ..." Read more
"... was pleasantly surprised that the car was detailed. We were kept informed every step of the way. Thank you for a job well done!" Read more
"... taking our car in under an insurance claim. They were available for all questions when needed and very thorough on their explanations. The work they did is high quality and very detailed." Read more

My Experience

My Experience

Very courteous team 👏 they went above and beyond during the time I was being served to make sure I'm satisfied, a great job was done on my Honda to which I was 💯 satisfied ,if I or anyone I know need similar service in the future I would definitely recommend Dutchess Auto Collision as a first option,thanks again to team for a job well done.

My Experience

My Experience

My experience with Dutchess Auto Collision could not have gone better! A Rivian certified repair facility in Poughkeepsie- wow! From my first interaction with Ana and Joe, getting a tour from Ricky, the frequent text messages regarding the status of the repair , that they interacted with my carrier and the rental company and ending with the car being perfect and like new—what more could you ask for?

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied with the service I received from Duchess auto collision. The staff was professional, courteous and helpful throughout the repair process. They kept me informed and made the experience smooth and stress-free. The quality of the repairs was excellent. And I appreciate the care and attention given to my Jeep. Thank you to the entire team for a job well done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service from start to finish! Everyone was friendly and pleasant. The repairs were done beautifully and I was pleasantly surprised that the car was detailed. We were kept informed every step of the way. Thank you for a job well done!

Likely to Recommend

I would definitely recommend your shop to anyone and everyone.

Repair Quality

The repair was perfect, the car looked better than new.

Customer Service

She was very pleasant and knowledgeable, she made me feel very comfortable when I came to pick up the car. I was very satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dutchess Auto Collision did an awesome job. My car looks great. I highly recommend them. Beautiful people and beautiful job done. Thank you all so very much. 🙏

My Experience

Dutchess Auto Collision is the place to go if you want quality work, honest service, and a team that genuinely cares about its customers. Ricky, the owner, is professional, dependable, and takes pride in making sure every vehicle is repaired properly. He clearly explains the work, keeps customers informed, and goes the extra mile to make the entire process as smooth and stress-free as possible. The workmanship is excellent, the attention to detail is impressive, and the finished repair looks great. From start to finish, Ricky and his team treat customers with respect and stand behind their work. I highly recommend Dutchess Auto Collision to anyone looking for a trustworthy shop and outstanding customer service.

My Experience

Everyone was extremely kind and helpful, from the front desk workers to the people in shop. My car came back looking and feeling brand new after an accident. I couldn’t be happier!

My Experience

Excellent work, very grateful for all your support and help. A very professional job, thank you

My Experience

My Experience

Great job well done … my car is ready for the lot

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes I am the owner of the jeep. And I'm very happy to say that they were very helpful they explained everything to me and they worked super fast I highly recommend them to anyone and the owner Ricky great guy very humble and helpful and to the team as well thank you again!!!

My Experience

I have been driving for over 60 years, during which time I have had to get several vehicles repaired. I can honestly say, my experience with Dutches Auto Collision has been the best experience I’ve ever had with auto repairs. I appreciate the fantastic work of your company and especially the help with my insurance. David

My Experience

Thank you For doing awesome job my vehicle 9 out of ten i'll give you a 10

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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