Rob's Prestige Auto Body

5.0 (558reviews)
98%
729 Dutchess Turnpike,  Poughkeepsie,  NY  12603
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Shop AssistantSparkles

In operation 43 years.

When your vehicle needs service, you want it fixed quickly, reliably, and affordably. We understand. If your car won't start, we're here for you. If you break down away from home, we're here for you. If you hear a weird noise and want it diagnosed, we're here for you. Prestige Automotive & Towing, we've been in business at our 2 Vassar Road location here in Poughkeepsie, NY for almost three decades. That says something! We work hard to ensure that all of our customers receive top quality service at reasonable rates.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (558)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before their accidents. The level of communication stood out as a major highlight, with frequent updates throughout the repair process making stressful situations far more manageable. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and accommodating staff received widespread appreciation. Customers also valued the complimentary interior and exterior detailing upon vehicle return. A small number of customers noted delays or communication gaps, and one mentioned pricing exceeded initial estimates, reflecting areas customers feel could be refined.
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"... beyond pleased with the repairs made on my vehicle. Excellent work by a team of people who really care about the work that they do." Read more
"... on time. The quality of their work is outstanding—my car looks brand new, and youd never know it had been damaged. The attention to detail was impressive, and they ..." Read more
"... picked the vehicle up it was in perfect condition , it felt and looked brand new" Read more
"Thoroughness, honesty, communication and repair were on exceeded my expectation."
"The vehicle was returned in pristine condition. Impossible to see that it had been repaired."
"Car was ready 3 days before their original estimated day of delivery"
"They promised us 2 weeks to start, and they finished in a week!"
"They gave an accurate estimate of the amount of time it would take to complete the repairs."
"Vehicle was repaired in record time."
"... constant contact with em throughout the repair . And got my truck back to me quicker than estimated and in amazing shape." Read more
"Everytime there was an update on where our car was along in the process, the office called and informed us. ..." Read more
"... friendly and helpful throughout the whole process. I got calls frequently about the status of my car which I thought was very nice of the company to do! ..." Read more
"Excellent customer service. I received frequent phone calls throughout the time my vehicle was in the shop with the status of the repairs. The ..." Read more
"they keep me informed of everything, they reach out to the insurance, on my behalf. I am so grateful for each and everyone ..." Read more
"Prestige made everything easy and kept me up to date with every step of the way"

Likely to Recommend

The staff is extremely nice

Repair Quality

I had q great experience at Robs the staff is really nice and very helpful

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

I never was disappointed with the job that Rob and Rocco did on my vehicles. I . been using them for years. The staff made the whole process easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

The best service I’ve received at a body shop

Repair Quality

Everything was perfect!

Customer Service

Very professional and courteous

Likely to Recommend

Amazing people

Repair Quality

They were amazing and I’m happy it’s the repairs. The customer service of your company on the other hand not so much. I was sent to the shop on a Saturday and they were closed. You have outdated information of your shops. Also the first customer service lady never called me back. The last guy wa awesome! He set my vehicle rental same day and gave me all the information I needed . Since it’s all done I am glad it’s over!

Customer Service

Varies per last comment

Likely to Recommend

Repair Quality

Great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Prestige auto body did a great job with fixing the damages done to my vehicle..I will definitely recommend this body shop to anyone whose looking for great work at a good price…

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Friendly, informative, easy and fast.

Likely to Recommend

Repair Quality

Great service

Customer Service

Friendly staff

Likely to Recommend

Repair Quality

I appreciated the constant phone calls, keeping me up-to-date with the cars progress

Customer Service

Returned Clean

My Experience

Everything Done well. Repairs Done in a Timely Manner. Thanks for restoring my Outback, and Returning the Car so Immaculate

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Excellent Service

Customer Service

Very friendly

Likely to Recommend

Repair Quality

Everyone was so nice and the job was done real quick!!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

They dropped off the car when it was done, saving me a trip!

Likely to Recommend

Already have.

Repair Quality

Superb service, work quality, value, and communications by Rocco, Caroline, Dyanna, and the technicians.

Customer Service

Superb service, work quality, value, and communications by Rocco, Caroline, Dyanna, and the technicians.

Returned Clean

Likely to Recommend

The best in every respect.

Repair Quality

The vehicle was returned in pristine condition. Impossible to see that it had been repaired.

Customer Service

Efficient, friendly, compassionate. A first-rate customer service team. Caroline took the stress out of a stressful situation and always kept me informed of the status of the repair. Much appreciated.

Returned Clean

Likely to Recommend

YES YES YES

Repair Quality

GREAT WORK

Customer Service

GREAT COMMUNICATION

Returned Clean

Likely to Recommend

Repair Quality

Service completed in a timely manner, communication was excellent. Car repair looks great!

Customer Service