Vince's Auto Body Works

4.9 (885reviews)
100%
185 Smith Street,  Poughkeepsie,  NY  12601

In operation 80 years.

Vince's Auto Body Works is a family owned collision repair shop in business at this location since 1946. Here at Vince's we understand that we need to do more than just excellent repairs to satisfy our customers. We will make the repair process understandable and will answer in detail.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (885)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that leave vehicles looking brand new, often exceeding expectations. The team is widely recognized for being professional, friendly, and courteous throughout the entire process. Communication stands out as a key strength, with many customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness is another highlight, with numerous repairs completed ahead of schedule. A few customers noted minor concerns such as delays, a color match issue, and an AC problem post-repair, as mentioned directly in their feedback. Overall, the overwhelming majority of customers express strong satisfaction and willingness to return and recommend the shop.
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"... brand new — you would never know anything happened. The quality of their work is outstanding. The staff was polite, welcoming, and very courteous ..." Read more
"... rear bumper as well as new ac all done in one week. Astounding isn't even appropriate for the work they did. I'm happy to have a local shop. Hopefully I won't ..." Read more
"... I was originally. The answer here is a clear yes. The repair was done perfectly not just right but perfectly. The people working on my care of the repair and ..." Read more
"After an unfortunate accident, my car has been renewed to its original beauty thanks to Vinces. It looks and drives great. Not only that, but everyone ..." Read more
"... this auto shop! I brought my BMW in for repairs, and they did an excellent job. They were professional, knowledgeable, and took the time to make sure everything was done ..." Read more
"... communicated with me throughout the entire process. They completed the work ahead of schedule and will definitely go back for any future repairs. ..." Read more
"Vehicle was ready in 4 days, sooner than expected"
"... vehicle repairs. They were friendly, helpful and even got the work done before the estimated completion date. I will definitely reach out to them and refer them ..." Read more
"Vinces auto body shop is wonderful they fixed my car and got me back on the road in record time. All extremely professional and kind. Thank you Vince ..." Read more
"It was ready before it was promised by the repair."
"... calling and asking for updates and getting no where. I was given text updates every few days explaining where they were at in the process and the time frame I ..." Read more
"... end the process was professional and very thorough. Constant communication and feedback was very much appreciated and at the end the job was done beautifully. Thank ..." Read more
"... a great job on my CRV. Great costumer service and communicated with me throughout the entire process. They completed the work ahead of schedule and will ..." Read more
"... before my accident. They were friendly, efficient, and kept me informed via text messages the whole way through the repair. They also cleaned my car beautifully ..." Read more
"... great experience with Vinces Auto Body. The team was excellent at communicating throughout the process, which I really appreciated. They did a fantastic job on the ..." Read more

My Experience

Great work by an equally great team

My Experience

You did great work on my vehicle, but you did not do as well communicating with me. You did not call once about my car . I had to call you any time I wanted to know what was going on. Your phone was answered promptly though and the person I spoke to was friendly and helpful. Better customer communication would have made for a completely satisfying experience.

Likely to Recommend

Repair Quality

Customer Service

Need to update status more often. I had to call to find out what was going on. You never contacted me.

My Experience

My Experience

Car looks great, thank you for putting it back to its original condition

Likely to Recommend

Repair Quality

Car looks great

Customer Service

Everyone kept me in the loop The entire time

Returned Clean

My Experience

Getting into an accident is never a good thing - but Vince’s Body shop made repairing my car seamless. Everyone there were so professional and helpful from the estimate to the rental car to the pick up . They have an amazing team there ! My car looks great and I am so glad Vince’s was recommended to me !

Likely to Recommend

Repair Quality

This place did an amazing job with my car - and their customer service goes above and beyond !

Customer Service

Amazing customer service - from the estimate to the final pick up . I was apprised every step of the way !

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

They were very professional and willing to help me with all my questions.

Customer Service

My Experience

Great communication, friendly service..thanks

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I had a great experience with this auto shop! I brought my BMW in for repairs, and they did an excellent job. They were professional, knowledgeable, and took the time to make sure everything was done correctly. My car is running great, and I’m very happy with the service I received. It’s not always easy to find a shop you can trust, especially with a BMW, but I definitely feel confident bringing my car here. I highly recommend them and will absolutely be coming back for any future repairs or maintenance. Thank you for the great service!

Customer Service

My Experience

Polite, professional staff. A pleasure to work with. They handled everything in a timely fashion. Would highly recommend this shop to others.

Likely to Recommend

Repair Quality

Customer Service

Well done, professional service

My Experience

I love how the job was completed on time and professionally. I will always trust Vince’s Auto body for jobs well done.

Likely to Recommend

Repair Quality

They did a great job on my vehicle. I would recommend them to anyone who needs work done. Friendly. Communication was great. Thank again for all you do.

Customer Service

My Experience

Likely to Recommend

Repair Quality

They did a “bang-up job” in restoring my car to its pristine appearance before my accident. They were friendly, efficient, and kept me informed via text messages the whole way through the repair. They also cleaned my car beautifully before returning it to me.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Very pleased with the finished repair.

Returned Clean

My Experience

It’s was a great experience, I was was check in with no hassle and my car was work on pretty quick after turning it in.. the job done to my car was better than new..

Likely to Recommend

Repair Quality

Customer Service

My Experience

Well great people that work @ Vince’s auto body shop…. Rickey is awesome great guy and tells u the truth…. The only place I would take by car…. I would give them 5 stars.

My Experience

Outstanding customer service and workmanship my car looked like it just came out of the showroom and they handled everything from start to finish like true professionals

Likely to Recommend

I would never go anywhere else

Repair Quality

Excellent work

Customer Service

Best customer service I have ever had

My Experience

My Experience

Vince Auto Body did a fantastic job with my vehicle repairs. They were friendly, helpful and even got the work done before the estimated completion date. I will definitely reach out to them and refer them to others for any future work.

My Experience

Professional and Quality workmanship. Vehicle was completed as promised.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean