CARSTAR New Country Collision Poughkeepsie

4.9 (967reviews)
99%
7 Hatfield Lane,  Poughkeepsie,  NY  12603
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In operation 16 years.

Located at 7 Hatfield Lane, Poughkeepsie, New York, between Routes 44 and 55, New Country Collision Center is a full-service collision repair facility dedicated to quality craftsmanship and providing complete customer satisfaction. All collision repairs are supervised by an on-site owner at all times.. We have achieved an I-CAR Gold Class, I-Car Gold Class Trained Professional and I-Car Gold Class Collision Repair designation.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (967)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The team receives high marks for clear, proactive communication through text updates and phone calls throughout the repair process. Timeliness is a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. Staff friendliness and professionalism are frequently celebrated, and customers appreciate the extra touches such as interior and exterior cleaning. A few customers noted minor issues including a loose bumper fitment, paint shade mismatch, and a door alignment concern, though the shop is commended for addressing problems promptly when raised. The seamless handling of insurance coordination and rental car arrangements is widely appreciated as a stress-reducing convenience.
AI-Generated from reviews written in the last 12 months
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"As always, excellent quality of work, parts and customer care! Best in the Hudson Valley and beyond!!"
"Outstanding customer service from start to finish and the repair work looks like the damage never even happened."
"Excellent body repair work. Its as if the damage was never there. Extremely helpful and professional staff. The owner ..." Read more
"A top professional business-from its leader, office staff, and technicians in the shop. Excellent communications ..." Read more
"... our insurance company to the satisfaction of all. The work done was excellent. My car came back looking like it had never been hit and it was cleaned inside ..." Read more
"It was ready ahead of schedule."
"... extremely professional and easy to work with. The turnaround time was impressive—we dropped off the car and had it back in just 10 days. The quality of the ..." Read more
"... before we picked up the car otherwise everything was done in a timely manner. Everybody was super friendly and professional." Read more
"I was very impressed with your work. The repair was done quickly and well. Your arrangement with Enterprise was extremely helpful."
"Wasn't ready when promised, but only off by a few days. Was waiting on parts tho, so I understand cannot ..." Read more
"The constant communication about the timeline for the completion of repairs was very reassuring. The staff was attentive ..." Read more
"Excellent customer service, always keep you informed, great repair work, delivered when they said they would. I highly recommend them. Great ..." Read more
"... walking me through the repair details and timelines. I appreciated the regular text updates on my car's progress, and they even finished the work ahead of schedule. ..." Read more
"Friendly staff, clear communication throughout the process, and the shop returned my vehicle looking new and clean."
"Great Owner & Staff, Quality Workmanship & Service. They keep you informed all the way through the process. Thank you all"

Likely to Recommend

I already have!!!

Repair Quality

This is the second time this year I have needed their services. Both times the results were more than I had hoped for. The quality of workmanship as well as the professional manner in which I was treated by the owner and staff was exemplary.

Customer Service

A special thank you to Teri and Patrick for their help and follow up calls (and Marlin the dog) for making me feel welcome.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was fast and smooth. Very professional and knowledgeable staff. I will continue to come to this shop when I need service for sure

My Experience

Fantastic repair. It’s a new car again!

Likely to Recommend

Repair Quality

Perfect repair! A new car

Customer Service

Staff is the best

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great and made this hard time go a little easier. The work on my car looks like it's a brand new Car. This was my first time time to CarStar in Poughkeepsie and I will pass them to my friends on the great work they do. Thank you

Likely to Recommend

Repair Quality

They were very helpful and get to work with. They did amazing job and my car look like brand new!! Pat and Tracu will answer any questions that I may have.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job. The car looks great, and I got it back when promised.

Likely to Recommend

Repair Quality

New Country did a great job! My car looks brand new again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had a great experience with Carstar Auto Body! They did an excellent job repairing my car, and I’m very happy with the results. The staff especially Danny, was professional, friendly, and kept me informed throughout the process. My car looks great, and I truly appreciate the quality of their work. I highly recommend Carstar Auto Body.

My Experience

Upon entering the office the reception was excellent. The secretary said we are here to help. You're in good hands. The owner said come, let's see what we have and how we'll make it easier on you. His appraisal was half of the previous shop I went to. I was so upset to get involved in an accident but leaving my car with the owner of car wise was reassuring. I was called a week later the car was ready. There is no words to express how recomforting it was . The owner personally came out with me to inspect the work done . Finally giving me specifics on how to protect the freshly painting job. I'm so happy. Thank you a million car wise ...

Likely to Recommend

Repair Quality

It is comforting to receive compassion from a vendor when you're vulnerable.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I was very grateful and pleased with the service I received and recommend this shop to friends and family.

Repair Quality

I appreciated how simple and smooth the process was. Everyone was so kind and helpful and took a chunk of stress out of a stressful situation.

Customer Service

I appreciated the personal interest and how kind and nice all of the staff was. No matter who I spoke to I about my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

As always, excellent quality of work, parts and customer care! Best in the Hudson Valley (and beyond)!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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