Eastern Auto Body
In operation 44 years, 32 years at this location.
Eastern Auto Body Frame and Collision is a well-established business of over 35 years. Our mission is to provide every customer with a smooth and enjoyable repair experience. From your first phone call to the completion of your repair, our highly trained staff will be there to guide you every step of the way. We offer convenient, one-stop service for all your auto body needs, with vehicle drop-off and pickup completed right at our facility. For rental accommodations, we work closely with Enterprise Rental to make the process easy and seamless. Throughout your repair, we will keep you informed of progress and estimated completion dates via text, phone, or email—whichever you prefer. Please let your Customer Service Representative know your preferred method of communication when we receive your vehicle. We look forward to serving you. Thank you from all of us at Eastern Auto Body!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’ve been a long time customer (over 30 years). Anytime I need work you guys are my first choice!! Everything went smoothly and my car looks amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely beautiful work!! You never disappoint
Customer Service - 5.0/5.0 -
I was informed every time their was an update.
Returned Clean
My Experience - 5.0/5.0 -
The entire process was seamless. From my first phone call to Lisa to picking up my repaired vehicle, everything went smoothly. Everyone I dealt with was helpful, informative and friendly! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Time was very short
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job on good timing
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My dent/rust spot is gone. My car looks new again. Thank you
Customer Service - 5.0/5.0 -
All work was excellent and the members of their team, I interacted with were pleasant.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were treated like royalty and helped at a time that was critical due to dialysis especially Lisa and the crew that fixed our car did an absolutely fantastic job I will recommend your company to anyone thank u so much Cindy and Ronnie lee
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Beautiful Job!!! Our car looks brand new! They kept us informed on the progress of our car, and it was done ahead of schedule. We are very impressed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
Peruse my former comments if you require elaboration. If someone had already booked service with you and asked me if I thought you would take care of the vehicle, I would certainly say you were very likely to deliver an excellent final result. If on the other hand a friend were looking for a recommendation, I’m sorry y’all, that lack of a call back, that “well it’s not our fault we just had it for a month, plus that was probably person x not me” attitude tanked any chance of that forever. I wish you all well, you’re good folks and I’m sure you’ll keep on doing very well just don’t send me any more surveys.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
My vehicle was left with an uncharged battery. I paid in the late afternoon, returned my rental and ubered back after closing. Vehicle did not start. (No battery issues in the week since this incident). I left a voicemail with you at this time and called triple A. After a 90 minute wait, (very cold windy night), tech arrived and informed me he couldn’t touch my vehicle because I may have not paid your company. I then left you another very calm, depressed voicemail expressing my disappointment. I bothered a friend, on a work night, and he came and gave me a jump. The fact that no one bothered to respond to my message absolutely floors me. You had my vehicle for a full month. Does no one in your organization have any personal pride? I don’t want anything from you. I didn’t want anything from you then. I don’t even have an ounce of energy for a negative review. There is just clearly some sort of severe organizational dissonance at work here. Not caring enough to answer my voicemails with a simple apology, I can understand; subsequently pestering me with this survey is just baffling. Again, I want nothing from you. Something seems to be wrong with your company. Is management too heavy handed? Are you intimidating your employees to such an extent that they are slow to admit mistakes? I’ll say it for the last time, I want nothing from you and furthermore do not have the energy to badmouth you to other potential customers. And as for the truck, it looks great, excellent work. But this is a textbook example of how you perform your service admirably and then completely alienate your customer by failing to own one little mistake. It was a cold night. I had spent the morning doing stonework in similarly cold weather. If you don’t give a heck, at least don’t do follow up surveys.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Office staff was great to deal with. Informative thru out tha process
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great prompt service.
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0 -
My car looked like new after the repairs. The staff were personable and attentive. They did a great job!